Well I tried to call technical support again as I was instructed to do, and after waiting around 20 minutes for someone to answer, the call was disconnected. I can't exactly call this first class customer service.
I apologise for the poor customer support experience you were provided. I'm a member of Adobe's Type Development team and we have confirmed that this was a glitch on our end. Therefore I'm sorry for the troubles you had to go through, and thank you for bringing this issue to our attention.
I would like to get this problem fixed for you ASAP. Could you please send me a private message with a phone number I can call you on? Thanks.