26 Replies Latest reply: Mar 19, 2015 1:22 PM by trippap RSS

    Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip

    jerdenberg Community Member

      Today I upgraded from Design Standard CS5.0 to CS6, and as I am running Windows 7 64bit I chose the 64-bit version of Illustrator.

       

      Now every time I start Illustrator it reports "Error loading plugins. Drop Shadow.aip"; after clicking OK it starts normally, but obviously without the Drop Shadow plug-in.

       

      Then, I open a new document, draw a rectangle and select Effect/Stylize/Glowing Edges; the first time in a session I do that, Illustrator produces a pop-up saying "The operation cannot complete because of an unknown error. [CANT]", but on OK shows the Glowing Edges work area without problems. After finishing the Glowing Edges effect, I can then select it in that session without getting the pop-up. As Drop Shadow is in the Stylize category of Illustrator CS5 I suppose the pop-up is a side effect of the failure to load Drop Shadow.aip.

       

      My question is, how can I get the plug-in to load properly?

       

      Jeroen

        • 1. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
          Mylenium ACP/MVPs

          Sounds like you need a specific runtime library. Could be anything from MSVC8 through 10 or one of the .NET runtimes. The Gaussian Blur and all derived effects (Glow, Drop Shadow) have been rewritten and may use one of those functions. Download the files from Microsoft, install them step by step and see, if it fixes the issue.

           

          Mylenium

          • 2. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
            jerdenberg Community Member

            Thanks for your quick response.

             

            It is somewhat annoying that, apparently, the installation program fails to check for the presence of all runtime libraries needed by Illustrator. That would seem to be one of the basic tasks of such a program.

            • 3. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
              kurschan1

              Did you have any luck finding the dependency needed? I am in the same boat. CS5.5 worked fine, but just upgraded and illustrator CS6 gives me the error about dropshadow.aip upon startup. I tried a lot of .net and MSVC packages both x32 and x64 to no avail.

               

              thanks.

              • 4. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                jerdenberg Community Member

                Sorry, I decided not to spend a lot of time doing Adobe's work to get a tool working that I won't even need in the foreseeable future, so when Illustrator starts I take the easy way out: click OK and use Illustrator without further problems.

                • 5. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                  otdocman

                  How do we get Adobe to respond here? I had a clean install of Windows 7 64-bit. Then a clean install of Adobe Illustrator. This problem still occurs.

                   

                  I'm confused and disullusioned that for a problem like this there is not even a suggested set of steps to resolve. If there are libraries that need to be installed, I'd like to know which ones, where to get them, etc.

                   

                  Adobe please help!

                   

                  Thanks,

                  -billb

                  • 6. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                    jerdenberg Community Member

                    I filed a bug report; that is about the only thing one can do without embarking on an uncertain trial and error route of adding libraries.

                     

                    As Adobe states that such reports are not normally responded too, I can only hope the problem will be dealt with silently in an update (has not happened yet).

                    • 7. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                      Jari-Jukka Nippala Community Member

                      I have the same error on starup, its a bit annoying and I'd like to use the drop shadow.

                       

                      The drag and drop from folder to AI doesn't work properly either: "The operation cannot complete of an unknown error. [CANT]

                       

                      Drag and drop or Place of PSD-file doesn't do anything.

                       

                      I've used Photoshop, Illustrator, After Effects and Premiere so far from Master Collection and all of them have been giving errors. I sucks to pay load of money and get half working software in return.

                       

                      Shape up Adobe!

                      • 8. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                        Jari-Jukka Nippala Community Member

                        I tried reinstalling AI, but it didn't help.
                        Installation on my laptop works without error warnings.

                        • 9. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                          bluegold316

                          Hey!

                           

                           

                          I had the same issue for some time, I was looking for its solution once again and I land here, but couldn't find any solution.... Until I got figured it my self.

                           

                           

                           

                           

                          Here is the solution that worked for me:

                           

                           

                          1. Move all files contained in folder where Illustrator filters are stored to somewhere else.

                           

                          Which was the following for me:

                          "C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Plug-ins\Illustrator Filters"

                           

                           

                           

                           

                          2. Run Illustrator, it would let you know that it needs to restart , in order to update the filters.

                           

                           

                           

                           

                          3. Close Illustrator and move back all files back to their original location.

                           

                           

                           

                           

                          4. Run illustrator and all of the plug-ins Including Drop shadow will work!

                           

                           

                          Regards,

                          Blue

                           

                          (https://www.elance.com/s/bluegold316/?rid=1KHFP)

                          • 10. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                            Wade_Zimmerman Community Member

                            Very good for you to post this. i wish it could be marked answered.

                            • 11. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                              bluegold316 Community Member

                              Thanks, lets see if it works for someone else as well.

                              • 12. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                                bluegold316 Community Member

                                Then, I open a new document, draw a rectangle and select Effect/Stylize/Glowing Edges; the first time in a session I do that, Illustrator produces a pop-up saying "The operation cannot complete because of an unknown error. [CANT]",

                                I was able to fix that by disabling the windows UAC.

                                • 13. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                                  jerdenberg Community Member

                                  While this work-around may be helpful for those who urgently need the plug-in, the real problem has not been dealt with, that is, the problem that a plug-in installed as part of an expensive piece of software does not work correctly out of the box. As to the pop-up work-around, disabling UAC to make up for a programmer's error/oversight is a no-go area for me.

                                  I'll continue to click away the annoying message until I really need drop shadow or the error has been corrected in an Illustrator update.

                                  • 14. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                                    Jari-Jukka Nippala Community Member

                                    The work-aroung didn't help in my case.

                                    I can use drop shadow from Effect - SVG Filters menu.

                                     

                                    All the names in that menu are a bit odd:

                                    for example

                                    AI_Shadow_1

                                    AI_Shadow_2
                                    ...

                                    AI_Turbulence_3

                                    AI_Turbulence_5

                                     

                                    NIce idea from bluegold316,

                                    but I agree with jerdenberg that should have properly working software in return for our investment.

                                    • 15. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                                      jerdenberg Community Member

                                      I had not tried what bluegold316 described (no need for drop shadow), so I don't know if it would have worked for me. Strange that the alternative you found does work (not updated yet? or a very different piece of code?).

                                      • 16. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                                        Wade_Zimmerman Community Member

                                        Don't know if this is the problem bu it makes interesting reading, though I do not believe it is the problem being discussed here at least for most of you.

                                         

                                        http://www.pcerrorfixtip.com/DropShadow.aip-453113.html

                                        • 17. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                                          otdocman Community Member

                                          Thanks to all who contributed here. It is disappointing that such a large company is refusing to address a problem with $1000+ software. I'm appauled.

                                           

                                          Thanks for the suggestion above to move the filter files out, start, them move them back. Unfortunatly, it did not work for me. It is reassuring to know that others have this problem--it's not something wonky about my system.

                                           

                                          I did an uninstall, ran the cleaner, and reinstalled, as suggested by Adobe staff. Unfortunatly, that did not help either. They were just giving me a pat answer, not really looking at my problem.

                                           

                                          I'm sorry to see that Adobe is not addressing this issue. If anything arises, please share it here I'll keep active alters on this thread.

                                           

                                          Thanks!!

                                          -billb

                                          • 18. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                                            bethn

                                            Thanks, bluegold, this helps - at least the drop shadow and glow are working now - but they are still funky.  Wasted enough time on it already, I will be going back to Corel a-GAIN...

                                            • 19. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                                              otdocman Community Member

                                              I finally called Adobe. Support was helpful. This is not complete instructions, just what they had me do (and it worked). I am CS6 on Windows 7 x64.

                                               

                                              Start from fresh reboot--they made me do that, can't hurt.

                                               

                                              They had me go into <drive>:\Users\<myaccount>\AppData\Roaming\Adobe\Adobe Illustrator CS6 Settings

                                               

                                              They had me delete en_US folder. (Well, drag it to desktop, same thing.)

                                               

                                              Then checked for the \Users\<myaccount>\AppData\Local\Adobe\Adobe Illustrator CS6 Settings directory, but in my case it did not exist, so no action. Probably if it had existed they would have had me delete as I did with the one under Roaming.

                                               

                                              Then run Illustrator, the problem was gone, no errors, open files using the drop shadow and no errors, create new file no errors, everything fine.

                                               

                                              -billb

                                              • 20. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                                                Another Deco

                                                Nothing above helped me, but this did:

                                                 

                                                Delete en_US or en_GB (or what ever) folder from <drive>:\Users\<myaccount>\AppData\Roaming\Adobe\Adobe Illustrator CS6 Settings.

                                                 

                                                Delete your preferences:

                                                Control+Alt+Shift (Command+Option+Shift for Mac) when the application is started. (must be done before the splash screen and answer yes)

                                                • 21. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                                                  klcbsoft

                                                  System: W7/64 Utimate, CS6

                                                   

                                                  Hello there

                                                   

                                                  we ran into the same problem with Illustrator CS6 (and Bridge CS6 crashing immediately after launch) and sadly none of the above tipps could solve the problem. Here's how I solved the problem ...

                                                   

                                                  The problem seems to be related to W7-UAC and permissions (at least here). Like many other in the GFX-biz i use a fast stripe-set to carry the TEMP- and TMP-folders. The environment variables therefore pointet to "TEMP => s:\temp" and "TMP => s:\tmp".

                                                   

                                                  This seems to confuse the good ppl at Adobe or Microsoft.

                                                   

                                                  FIX:

                                                  a) Make sure your user-environment variables "TEMP" and "TMP" point to the default, as set up by Windows upon installation: this can be either

                                                  "c:\Users\{username}\AppData\Local\Temp" (which didn't exist here)

                                                  or

                                                  "c:\Windows\Temp"

                                                  (where "c:" indicates your system drive)

                                                   

                                                  b) If your TEMP/TMP vars point to non-standard paths, and if you are unsure, make User and System-environment vars point to "TEMP => c:\windows\temp" and "TMP => c:\windows\tmp"

                                                   

                                                  Question:

                                                  How to still use your fast stripe-set or SSD for temp-folder?

                                                   

                                                  Just create "junctions" within the Windows-folder. Junctions are special links that point to different locations. To create junctions, do the following (but DO TAKE CARE, tipps are provided as is, whatever you do, you are responsible for it

                                                   

                                                  a) open an Explorer-window as Administrator (right click and select "run as Administrator"), go to your Windows-directory and delete the "temp"-folder (and the "tmp"-folder too if there is one)

                                                  b) make sure the temp-folders on your fast drive/partition are created already

                                                  c) open a command-window as Administrator (right click and select "run as Administrator") and type the following commands (just enter bold stuff):

                                                   

                                                  %SYSTEMDRIVE%   (press enter)

                                                  this brings you to the drive where Windows is installed on

                                                   

                                                  cd %WINDIR%      (press enter)

                                                  this brings you to the Windows-directory

                                                   

                                                  Once in the Windows directory, type ... "mklink /j temp [path to your temp folder]" so in case your fast stripe-set is drive "s" and the tempo-folder therin is called "temp" you type ...

                                                   

                                                  mklink /j temp s:\temp

                                                   

                                                  d) do the same for "tmp"

                                                  mklink /j tmp s:\tmp

                                                   

                                                  Here's the setup that fixed it here ...

                                                  System and User-TEMP-variable points to "c:\windows\temp"

                                                  System and User-TMP-variable points to "c:\windows\tmp"

                                                   

                                                  "c:\windows\temp" is a junction to "s:\temp"

                                                  "c:\windows\tmp" is a junction to "s:\tmp"

                                                   

                                                  Additional bonus:

                                                  The above procedure also fixed the crashes in Bridge CS that occured as soon as the program launched.

                                                   

                                                  Really sorry for the long post, but I hope it helps someone!

                                                   

                                                  And yes, you are welcome, Adobe!

                                                  • 22. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                                                    cainy_393

                                                    Thank you!!! I've been trying to fix this for days and finally I got it working. When I did a fresh install of illustrator CS6 on my windows 7 home premium i got an error saying about 15 different plugins hadn't loaded and when it loaded up half the UI was missing. But after doing as you said and deleting the settings folder it worked perfect!

                                                    Thank you again!!

                                                    • 23. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                                                      Sireland11

                                                      I had a similar problem, in that the blur part of the drop shadow effect wasn't blured and occasionally I would get the 'CAN'T' error.

                                                       

                                                      I could display a drop shadow from a file created in CS5 correctly, but if I edited it, the drop shadow became flat.

                                                       

                                                      There are some very complicated answers above but when someone mentioned the Windows UAC, I had a eureka moment...!

                                                       

                                                      Run Illustrator as Administrator! (Right click on the Illustrator shortcut and click "Run as Administrator")

                                                       

                                                      That fixed the drop shadow problem for me.

                                                       

                                                      I had a similar issue with photoshop in that it wouldn't even load without running as Administrator!

                                                      • 24. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                                                        itzik.horesh Community Member

                                                        what worked for me was much simpler - found the file Drop Shadow.aip

                                                        location on my computer = C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Plug-ins\Illustrator Filters

                                                        then right click on it and choose >properties

                                                        on the window that pops up choose the -> security tab and then select the "Users" on the upperbox

                                                        after that choose to edit (click on the edit button right below that box) the permissions for that file and allow full control for the users group (did so to other filters as well... just to be sure) - from there everything worked well

                                                        • 25. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                                                          tibi-perfact

                                                          Thanks worked for almost all of my problems (already had SSD and yes, I changed default win variables). I made an mklink shurtcut, reset to that shortcut and working fine EXCEPT ILLUSTRATOR 64bit drop shadow

                                                           

                                                          I already tried to allow whole directory full control (security)

                                                          ... already disabled uac

                                                          ... already ran as admin

                                                          ... checked and installed (missing) x64 visual c++ things from 2005-2013

                                                          ... ?

                                                           

                                                           

                                                          edit: bluegold's solution worked for Illustrator cs6 64bit drop shadow error, THANK YOU SO MUCH!

                                                          • 26. Re: Fresh install of Ilustrator CS6 (64bit) can't load Drop Shadow.aip
                                                            trippap Community Member

                                                            Worked for me also. Episodes like this make me really appreciate forums where you can usually find answers to problems Adobe won't bother to deal with. I no longer get the drop shadow.aip error message after following the suggestion. It think it is indeed an answered question.