8 Replies Latest reply: Aug 8, 2013 7:56 AM by Darrell Klotzbach RSS

    Adobe Drive 4 install failed

    skay

      Hi,

       

      I tried installing Adobe Drive 4  on a few machines, but all got same errors:

       

      ----------- Payload: {8FD3F709-5124-400D-9AB5-A3B58C1AB8DB} Adobe Drive 4 x64 4.0.0.0 -----------

       

      ERROR: DW030: Custom Action for payload {8FD3F709-5124-400D-9AB5-A3B58C1AB8DB} Adobe Drive 4 x64 4.0.0.0 returned error. Failing this payload.

       

      ----------- Payload: {C3BC3DF1-83AB-4808-A672-474E15340D4B} Adobe Drive 4 4.0.0.0 -----------

       

      ERROR: DW030: Custom Action for payload {C3BC3DF1-83AB-4808-A672-474E15340D4B} Adobe Drive 4 4.0.0.0 returned error. Failing this payload.

       

       

       

      ERROR: DW050: The following payload errors were found during install:

       

      ERROR: DW050: - Adobe Drive 4 x64: Install failed

       

      ERROR: DW050: - Adobe Drive 4: Install failed

       

      What could be wrong with my installation?

       

      Thanks.

        • 1. Re: Adobe Drive 4 install failed
          bli@adobe.com

          This is because there is no CS6 product (photoshop, illustrator, indesign) installed on those machines.

          • 2. Re: Adobe Drive 4 install failed
            Gang_Z Community Member

            Hi,

             

            Please make sure one of PS, ID, IC, AI CS6 products installed prior to Adobe Drive CS6 installation, the installation error message is not user friendly due to some design limitations, we are working to change in in the future releases

             

            Thanks

             

            Gang

            • 3. Re: Adobe Drive 4 install failed
              BingKBMMAdobe Community Member

              I also have that error when installation.Most common codes are DW030 and DW050.

              • 4. Re: Adobe Drive 4 install failed
                Gang_Z Community Member

                Hi

                 

                Did you try the fix I just mentioned in my previous reply? thanks

                 

                Please make sure one of PS, ID, IC, AI CS6 products installed prior to Adobe Drive CS6 installation, the installation error message is not user friendly due to some design limitations, we are working to change in in the future releases

                • 5. Re: Adobe Drive 4 install failed
                  bwp123

                  If you just want to use Drive to make a connection to CQ5, is that possible?  Or is it using functionality from Bridge?

                  • 6. Re: Adobe Drive 4 install failed
                    Gang_Z Community Member

                    Yes, it is possible if one of PS, ID, IC, AI CS6 products installed prior to Adobe Drive 4 installation.

                     

                    Once Drive 4 installed successfully, you can operate the assets on CQ5 through Drive extension node in Bridge

                    • 7. Re: Adobe Drive 4 install failed
                      tigertree1

                      I have the same issue:

                       

                      ----------- Payload: Adobe Drive 4 x64 4.0.0.0 {8FD3F709-5124-400D-9AB5-A3B58C1AB8DB} -----------

                       

                      ERROR: DW030: Custom Action for payload Adobe Drive 4 x64 4.0.0.0 {8FD3F709-5124-400D-9AB5-A3B58C1AB8DB} returned error. Failing this payload.

                       

                      ----------- Payload: Adobe Drive 4 4.0.0.0 {C3BC3DF1-83AB-4808-A672-474E15340D4B} -----------

                       

                      ERROR: DW030: Custom Action for payload Adobe Drive 4 4.0.0.0 {C3BC3DF1-83AB-4808-A672-474E15340D4B} returned error. Failing this payload.

                       

                      -------------------------------------------------------------------------------------

                       

                      I've a test version of photoshop installed. Is installation of full version necessary to install Adobe Drive 4?

                      • 8. Re: Adobe Drive 4 install failed
                        Darrell Klotzbach Adobe Employee

                        Do you have a trial version of Photoshop CS6 installed? Or a trial version of Photoshop CC? Adobe Drive 4 only works with CS6 products. If you want to use Drive with the CC versions of the products, you need to download and install Adobe Drive CC (version 5) which was recently release on 31 July.