3 Replies Latest reply on Jul 17, 2012 6:17 PM by pwillener

    Trying to install flash 11 it says that mscms.dll is missing?

    jimfromnh Level 1

      Hello,

       

      Im trying to install Flash 11

       

      win7

      64bit

      admin

      virus off

       

      it says that mscms.dll is mising.  I have looked in the sys32 folder and it is there?

       

      Any ideas?

       

      Thanks,

      Jim

        • 1. Re: Trying to install flash 11 it says that mscms.dll is missing?
          pwillener MVP & Adobe Community Professional

          Try to download the offline installer from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player- windows.html#main-pars_header and save it to disk, then close all browser windows and run the downloaded installer.

          1 person found this helpful
          • 2. Re: Trying to install flash 11 it says that mscms.dll is missing?
            jimfromnh Level 1

            didnt work

             

            ran sfc/scannow and this is what i got, but dont know what it means

             

            2012-07-15 15:20:38, Info                  CSI    000002e0 [SR] Repairing 1 components

            2012-07-15 15:20:38, Info                  CSI    000002e1 [SR] Beginning Verify and Repair transaction

            2012-07-15 15:20:38, Info                  CSI    000002e3 [SR] Cannot repair member file [l:18{9}]"mscms.dll" of Microsoft-Windows-ICM-Base, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

            2012-07-15 15:20:38, Info                  CSI    000002e5 [SR] Cannot repair member file [l:18{9}]"mscms.dll" of Microsoft-Windows-ICM-Base, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

            2012-07-15 15:20:38, Info                  CSI    000002e6 [SR] This component was referenced by [l:164{82}]"Microsoft-Windows-ICM-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.IcmCoreU pdate"

            2012-07-15 15:20:38, Info                  CSI    000002e8 [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\windows\SysWOW64"\[l:18{9}]"mscms.dll"; source file in store is also corrupted

            2012-07-15 15:20:38, Info                  CSI    000002ea [SR] Repair complete

            2012-07-15 15:20:38, Info                  CSI    000002eb [SR] Committing transaction

            2012-07-15 15:20:38, Info                  CSI    000002ef [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired

            • 3. Re: Trying to install flash 11 it says that mscms.dll is missing?
              pwillener MVP & Adobe Community Professional

              Looks like you have a problem with some Windows components; not sure what more I can do to help.

               

              If I had the same problem on one of my computers, I would opt for a Windows Repair Install.

              1 person found this helpful