3 Replies Latest reply: Jul 17, 2012 6:17 PM by pwillener RSS

    Trying to install flash 11 it says that mscms.dll is missing?

    jimfromnh

      Hello,

       

      Im trying to install Flash 11

       

      win7

      64bit

      admin

      virus off

       

      it says that mscms.dll is mising.  I have looked in the sys32 folder and it is there?

       

      Any ideas?

       

      Thanks,

      Jim

        • 1. Re: Trying to install flash 11 it says that mscms.dll is missing?
          pwillener CommunityMVP

          Try to download the offline installer from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player- windows.html#main-pars_header and save it to disk, then close all browser windows and run the downloaded installer.

          • 2. Re: Trying to install flash 11 it says that mscms.dll is missing?
            jimfromnh Community Member

            didnt work

             

            ran sfc/scannow and this is what i got, but dont know what it means

             

            2012-07-15 15:20:38, Info                  CSI    000002e0 [SR] Repairing 1 components

            2012-07-15 15:20:38, Info                  CSI    000002e1 [SR] Beginning Verify and Repair transaction

            2012-07-15 15:20:38, Info                  CSI    000002e3 [SR] Cannot repair member file [l:18{9}]"mscms.dll" of Microsoft-Windows-ICM-Base, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

            2012-07-15 15:20:38, Info                  CSI    000002e5 [SR] Cannot repair member file [l:18{9}]"mscms.dll" of Microsoft-Windows-ICM-Base, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

            2012-07-15 15:20:38, Info                  CSI    000002e6 [SR] This component was referenced by [l:164{82}]"Microsoft-Windows-ICM-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.IcmCoreU pdate"

            2012-07-15 15:20:38, Info                  CSI    000002e8 [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\windows\SysWOW64"\[l:18{9}]"mscms.dll"; source file in store is also corrupted

            2012-07-15 15:20:38, Info                  CSI    000002ea [SR] Repair complete

            2012-07-15 15:20:38, Info                  CSI    000002eb [SR] Committing transaction

            2012-07-15 15:20:38, Info                  CSI    000002ef [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired

            • 3. Re: Trying to install flash 11 it says that mscms.dll is missing?
              pwillener CommunityMVP

              Looks like you have a problem with some Windows components; not sure what more I can do to help.

               

              If I had the same problem on one of my computers, I would opt for a Windows Repair Install.