8 Replies Latest reply on Jul 17, 2012 2:38 PM by areohbee

    Incomplete file icons


      When exporting DNG files as JPG the file icon doesn't show a complete picture. Perhaps 2 out of 25 files will be affected.

        • 1. Re: Incomplete file icons
          RikkFlohr Rockstar

          Windows Explorer is the viewer you are using?

          • 2. Re: Incomplete file icons
            Gitbettr Newcomer

            Yes, that’s correct: Windows Explorer and LR4.1

            • 3. Re: Incomplete file icons
              areohbee Rockstar

              I've had this problem too, with Windows Explorer (and Lr3). My guess: Windows starts making thumbnail before file writing is complete (and doesn't reconsider after file writing is complete). If you copy the file, then delete the original, then rename the copy to the original name, the thumbnail will probably be OK. I'm not suggesting this as a solution, but just to verify what the problem is.


              Although I've never tried it, I suspect deleting Thumbs.db will also solve the problem - this may be a better work-around solution if it works (you'll have to unhide system files to see it and delete it).

              • 4. Re: Incomplete file icons
                RikkFlohr Rockstar

                Known Windows issue.  Sorry but I don't have a solution. I used to see it from time-to-time but it has gone away for the past few months.

                • 5. Re: Incomplete file icons
                  Gitbettr Newcomer

                  Thanks Rob your inelegant solution fixed the thumbnail. I'll have to pursue your proposed long term solution.

                  • 6. Re: Incomplete file icons
                    areohbee Rockstar

                    You're welcome "Git",


                    You may also try goosing the metadata (e.g. change the comments field) - dunno if it would work, but may be enough to force Windows to check and recreate thumb. Or make a batch file that does nothing but "touch" the file (make no real changes, but fool Windows into thinking there was a change), then you could just drag files with wonky thumbs onto the batch file... Actually, there are free touch utilities (e.g. FileTouch.exe) so you don't have to make a batch file.


                    Although I consider it a bug in Windows, it does beg the question of whether Lr could do something differently to keep it from happening - maybe write to a temp file, then rename, instead of writing direct to the destination filename (or does it already do that?). I've never seen it happen via any other app. Have you?



                    • 7. Re: Incomplete file icons
                      Gitbettr Newcomer

                      No, I haven’t run into this issue with other applications, and I have only experienced the problem recently. So it could be related to Windows 7 or LR 4. I suppose the motivation for Adobe developers will depend upon how widespread the bug is.

                      • 8. Re: Incomplete file icons
                        areohbee Rockstar

                        Tally so far:


                        You, me, and Rikk have all had this happen.


                        I would think it worthwhile to fix if it's something simple...


                        Anyway, please let us know what workaround you end up favoring, if any...