4 Replies Latest reply: Jul 19, 2012 3:58 AM by shonamack RSS

    error saving when using lines

    shonamack Community Member

      I'm just trying to update a CS3 illustrator file to 5.5. I continually get the error 'an unknown error has occurred' when saving it. I've copied and pasted each item individually into a new file and then saved to eliminate what the problem is. What i've found is any lines drawn/used are causing the error. How do I fix this?

        • 1. Re: error saving when using lines
          c.pfaffenbichler Community Member

          Could you please post a screenshot of the likely culprits with the pertinent Panels visible?

          Have you tried saving as ai, eps and pdf?

          • 2. Re: error saving when using lines
            shonamack Community Member

            I've attached a few pics of the different windows relating to my saving the file.
            First pic shows the plain lines I have used in the file that are causing the problems.

            2nd-3rd pics show window and error when saving as an .ai file.

            4th-5th pics show window and error when saving as an eps – on this one I don't know why it says it is a memory problem. Everything else on my computer runs really well – I've never had that problem before. Saving as a pdf is the same as .ai file.

             

            I think this is now just a corrupt file. Last night I tried making new files drawing lines and I kept getting the error. This morning after restarting I cannot even open the colour version of this file as it just keeps quitting Illustrator. However I can now open other old CS3 files and save them as CS5.5 and all is ok, and I can also draw lines in a new file and it saves fine.

             

            It's really strange – but least its working on most files now.

            I don't know if any of these windows will help assess the problem – I might just have to give up on these two files.

             

            error with white lines on design page.jpgsaving as ai file_window1.jpgsaving as ai file.jpgsaving as eps_window1.jpgsaving as eps.jpg

            • 3. Re: error saving when using lines
              c.pfaffenbichler Community Member

              And you are sure it’s the lines and not related to the images?

              • 4. Re: error saving when using lines
                shonamack Community Member

                yes i have removed pictures and updated pictures but they are not the problem.