5 Replies Latest reply on Jan 4, 2013 3:07 PM by James P. Brady

    "Adobe Media Core CS5.5 has stopped working"


      Whenever I try to encode using the Quicktime-H.264 codec in Adobe Media Encoder, I get a crash that states "Adobe Media Core CS5.5 has stopped working". Also I have tried to encode using this codec directly within Premiere Pro with the "Export" button instead of the "Queue" button, but the encode doesn't progress and eventually locks up the application. I have downloaded the most current version of Quicktime, and have made sure that all of my Adobe products are up-to-date. Encoding with other Quicktime codecs such as "Animation" work, but the h.264 just will not.


      What has me confused is that we just upgraded to new computers and did a clean install of CS5.5. Encoding with this codec works just fine on the old machines. Below you will see my system info as well as the error "Problem Signature". Any help to resolve this issue?


      System info:


      BOXX Technologies 3DBOXX W-8550

      Dual Intel(R) XEON(R) CPU X5690 @3.47GHz Processors

      48 GB RAM

      NVidia 6000 GFX Card

      NVidia Tesla C2075 GPU Core

      Windows 7 Ultimate 64bit

      CS5.5 Master Collection


      Problem signature:


        Problem Event Name:    APPCRASH

        Application Name:    Adobe QT32 Server.exe

        Application Version:

        Application Timestamp:    4e331700

        Fault Module Name:    QuickTimeH264.qtx

        Fault Module Version:

        Fault Module Timestamp:    4f8f8abd

        Exception Code:    c0000005

        Exception Offset:    001f36bd

        OS Version:    6.1.7601.

        Locale ID:    1033

        Additional Information 1:    0a9e

        Additional Information 2:    0a9e372d3b4ad19135b953a78882e789

        Additional Information 3:    0a9e

        Additional Information 4:    0a9e372d3b4ad19135b953a78882e789