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I've had some terrible crashing in InDesign CS6 (and Acrobat). At least 2-3 times per day. When InDesign crashes, I lose my preferences and some of my workspace settings. Any fix for this?
Any fix for the crashing? It's inconsistent on when it crashes (saving, exporting, etc) and I've re-loaded the entire suite again. I'm running OSX Lion...
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Perhaps you are also being hit by this: http://forums.adobe.com/message/4548354
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So I followed along with the disscussion on InDesign crashing. Seems most of the these were laptop and Air issues. One of the preference files helped me with my crashing issue.
However, every now & then I still crash because of my error. The problem is, regardless of why the program crashes, each time it does, I totally lose my preferences. My workspaces stay intact, however some of the palette settings go to deafult (fonts, colors, etc).
I have probably reset my preferences over 50 times since I've had the program and I'm ready to pull my hair out! Any solution for this?
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You should try to figure out WHY your prefs keep going south. That's not normal.
And in the meantime, after you get things set up, make a bhackup copy of the prefs files and store it someplace safe so you can relaod them easily. See Replace Your Preferences
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Hi Peter,
That's why I'm asking on this forum. I have no idea WHY this is happening with the prefs.
RE: Troubleshooting:
Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>
Stephanie
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Most of the stuff that you are losing is stored in the InDesign Defaults file, not the SavedData file (that one saves the open recent list and the last state of a lot of stuff, but not the basic options you set in the prefs, or your document and print presets, which ARE saved in inDesign Defaults), so if that's the only one you can find, you'll at least get most things, and letting ID rewrite SavedData on close is not a big deal.
That said, I wish I could tell you why you aren't seeing any InDesign stuff in youtr cache, but I can't, and I'm a Windows user so not as up on Mac idiosyncracies as I probably should be.
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And the next time you get a crash, please post it on pastebin.com and put a link to it here. Maybe we can figure out what the cause of the crash is.
With absolutely no information toi go on I'll go out on a limb and suggest it very well could be font related. It won't hurt to run a font utility to look for damaged fonts, nor will it hurt to clear the font caches. Do you run a font manager?
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Thanks Peter,
I don't have anything for fonts besides FontBook. Where do I find the font caches?
I'll post my next crash for you when it happens...
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Here's one for Acrobat that keeps occurring... crashes on opening every time.
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Hi,
Although I have no answer as to why your ID keeps crashing, you can do this to restore your settings.
Frist try resetting your preference as you did by restarting ID, then set your preferences again, then quit ID.
Then go to the below directories and make a copy of the file "InDesign SavedData" and store it somewhere else.
Users/[user]/Library/Caches/Adobe InDesign/Version [version]/InDesign SavedData
If you happen to crash again and lose your settings, quit ID then replace the file in the above directory with your backup.
Hope that helps.
Message was edited by: j3n0
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Here's where ID crashes whenever I try to change a color from spot to process...
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j3n0 -
I've tried to find these InDesign files... I'm not seeing what everyone else is. As you can see below, there is no ID information in my cache. I even did a full computer search & nothing... there is no "InDesign SavedData"
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They will be in your MacHD/Users/<yourusername>/Library/ folder but with OS10.7, the user Library folder is now a hidden folder. See here
http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
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Stephanie,
Google how to show hidden files on OS X...
Did you try the link I posted above for fixing a crash in 10.7.4?
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Peter -
Yes, I just followed the link now. I haven't had the issue wth the blank dialogue boxes, it just crashes. We'll see if this works.
Also, when I google show hidden files, I get the version of instructions with the "kill all". I tried this a while back & it didn't work. The link suggested by Larry above worked perfectly (thanks Larry).
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Stephanie,
You need to go to the User Library, not the System, Library. To go there in Finder, press option then select "Go" menu, that will show the user Library folder and then you can to the respective folders.
For your crashing issue, always check for any updates by going to Indesign then from the Help > Updates
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So I followed everyone's instructions and now on <computer and InDesign> start up I get this message. NEVER seen this before...
And here's the nitty-gritty:
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A couple of things. When I asked if you had tried the work-around for crashing above you said you weren't seeing blank dialogs, but I don't know if you actually downloaded and installed the files. I'm not sure you would notice the dialogs if you have the problem - they apparently flash by very fast before the crash.
It's possible, given the new error message, that you have some corrupt data in the recovery folder and ID is now in a vicious cycle of crashing when it tries to recover the bad file. The recovery folder is also hidden, but should be in the same place you found InDesign SavedData. Please rename it to _InDesign Recovery and see if ID will start.
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After the crash on start-up, I reopened and so far it's working fine.
I did all the steps yesterday for the dialogue box crash, that's why I though maybe that caused something weird when I started up this morning...
So do I still need to do the _InDesign Recovery if the program's working so far?
I'm sure you can tell... but I'm NOT an IT person what-so-ever, so I just wanted to say thanks for all your patience in helping me.
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If it stopped crashing, I think you can leave the recovery folder alone for now.
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j3n0 wrote:
Hi,
Although I have no answer as to why your ID keeps crashing, you can do this to restore your settings.
Frist try resetting your preference as you did by restarting ID, then set your preferences again, then quit ID.
Then go to the below directories and make a copy of the file "InDesign SavedData" and store it somewhere else.
Users/[user]/Library/Caches/Adobe InDesign/Version [version]/InDesign SavedData
If you happen to crash again and lose your settings, quit ID then replace the file in the above directory with your backup.
Hope that helps.
Message was edited by: j3n0
I did this yesterday and following my crash this morning, I reloaded the data file - didn't work, had to reset all my prefs again.
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Stephanie, I think I already mentioned that the Saved Data file is only one-half of the preferences set, and not the half that holds the things you keep resetting. Complete instructions are at Replace Your Preferences
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Ok, so I followed the instructions to a tee on the "Replace Your Preferences". This didn't work for me. I think I'm just going to give up on this & go back to CS5.5. The 6 version is the pits - I'm just wasting way too much time trouble-shooting Adobe's problems.
Thanks anyway, everyone!