It's curious to note that questions on the same subject seem to come in
waves. I just addressed this question with another poster this morning....
Adobe Digital Editions HELP section has some statements on activations and
limits that might be helpful to read, so you get at least a basis for
further discussions with their people.
Resetting the limit is done by the Adobe technical support team, and you
should start with a phone call to them. Unfortunately, many of the Adobe
tech support rep's do not think that this is their responsibility. Be firm
if they deny responsibility - they ARE the only ones who can do the
reset.... Once you get past the bluster, you may be asked to submit a web
case: find out from them exactly how to do that. Others here have found
that their instructions were incorrect.
[reading between the lines: Adobe tech support rep's need some retraining
on what their purpose is and how their systems work]
Hope this helps!
Yes, that's absolutely correct said by "Frustrated in AZ".
You must contact Adobe support team to reset your activation.
In case, if you're unable to contact them or support was denied then you can just create a support case.
Please visit the below link to find the steps to create webcase:
Please don't get confused with different steps.
I recommend you to follow the steps under
: "Create a technical support case"