I found this recommendation
Could you try downloading a trial version and converting it to licensed using the "License This Software" option
I'm moving this thread over to our download/installation forum.
For general Creative Cloud Membership questions, here is the FAQ link:
Thanks for the response. After doing some troubleshooting and trying to install the applications on a different computer on the same network, I figured out the firewall was blocking the download.
Glad to hear you were able to get it sorted out!