14 Replies Latest reply: Jul 26, 2012 3:45 AM by Worrywart2012

Adobe 9.5 HELP!!

Worrywart2012 Jul 19, 2012 7:08 PM

My computer keeping shutting down and restarting automatically whenever I open a PDF file using Adobe Reader 9.5... I've had 9.5 for quite sometime and never experience this problem. I uninstalled it and reinstalled and still having the same issue. I also tried using the newer version 10.1.3 and foxit, however they do have the same features as 9.5.. Features I rely upon daily. Like, being able to insert documents from another file or delete a page from current file and resave. I would need to print all my documents and then scan the ones I want together in one attachment, which is tedious and wasting paper/ink. I would really appreciate some help to resolve this problem ASAP.. Thank you for your time!!!!

1. Re: Adobe 9.5 HELP!!

pwillener Jul 19, 2012 9:43 PM (in response to Worrywart2012)

What is your operating system & version?

[topic moved to Adobe Reader forum]
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2. Re: Adobe 9.5 HELP!!

Worrywart2012 Jul 20, 2012 3:42 AM (in response to Worrywart2012)

Windows 7/64 bits
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3. Re: Adobe 9.5 HELP!!

Bernd Alheit Jul 20, 2012 3:47 AM (in response to Worrywart2012)

Adobe Reader can't insert or delete pages.
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4. Re: Adobe 9.5 HELP!!

Worrywart2012 Jul 20, 2012 3:49 AM (in response to Worrywart2012)

Of course it can. I've been doing it for the past year or so. 9.5 version gives that option.
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5. Re: Adobe 9.5 HELP!!

Bernd Alheit Jul 20, 2012 5:23 AM (in response to Worrywart2012)

Did you use Adobe Acrobat, not Adobe Reader?
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6. Re: Adobe 9.5 HELP!!

Worrywart2012 Jul 20, 2012 5:34 AM (in response to Bernd Alheit)

You are correct it is the Adobe Acrobat. How do I resolve the issue? Is the software corrupted? I have Pro 9.
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7. Re: Adobe 9.5 HELP!!

Worrywart2012 Jul 20, 2012 5:52 AM (in response to Worrywart2012)

I just tried to uninstall Adobe Acrobat software, however it is not allowing me uninstall. It's doing the same thing while going through the process. Automatically shutting down and restarting.
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8. Re: Adobe 9.5 HELP!!

pwillener Jul 20, 2012 8:38 PM (in response to Worrywart2012)

Try using http://labs.adobe.com/downloads/acrobatcleaner.html
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9. Re: Adobe 9.5 HELP!!

pwillener Jul 20, 2012 8:40 PM (in response to Worrywart2012)

If you continue having Windows shutdown/restart issues, can you check the Event Viewer if there is any indication what is causing this?
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10. Re: Adobe 9.5 HELP!!

Worrywart2012 Jul 23, 2012 5:40 AM (in response to pwillener)

Hello, I was able to uninstall/reinstall through the link you provided, however, I am still having the same problem. What should I look for under Event Viewer? I am looking at the list, however it does not mention anything about Adobe.
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11. Re: Adobe 9.5 HELP!!

pwillener Jul 23, 2012 7:07 PM (in response to Worrywart2012)

Worrywart2012 wrote:

What should I look for under Event Viewer?
You should be looking for the time when such a shutdown was initiated. Check all the tabs.
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12. Re: Adobe 9.5 HELP!!

Worrywart2012 Jul 25, 2012 5:31 PM (in response to pwillener)

Hello, sorry for the tardy response. I am not sure if I am readin the Events correctly. It shows AdobeARMservice. It says, "the event ID from AdobeARMservice cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted." problem still not resolved. Does this mean I have to purchase a new Adobe Arobat? I got this one less than 2 years ago. They are expensive. I do appreciate all your help and feedback.
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13. Re: Adobe 9.5 HELP!!

pwillener Jul 25, 2012 7:59 PM (in response to Worrywart2012)

You also have Acrobat installed? What version?

Generally, before version X, Adobe Acrobat & Reader on the same system was an unsupported combination.
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14. Re: Adobe 9.5 HELP!!

Worrywart2012 Jul 26, 2012 3:45 AM (in response to pwillener)

I do. I have Acrobat 9 Pro.
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