Error 2753.The File is not marked for installation

All I can do is suggest that you write a bug report or enhancement request at https://bugbase.adobe.com/

Might be fixed in stealth release today 11.3.300.270 which is detailed in this posting: http://forums.adobe.com/message/4594596#4594596

I posted this in another thread today, but if you can provide me with the GUIDS that are left behind, I'll bring this up directly with our installer team.

Btw, while we updated the uninstaller/installer with today's release (and added a new GUID for the msi installer), there were no additional changes to address this issue.

The site https://community.spiceworks.com/topic/211901-is-this-the-correct-way-to-install-flash-ove r-gpo?page=2 has a list of other problem GUID's that other users have experienced.  If adobe could re-package the exe based uninstaller program as a MSI, it would be an easy fix to deploy the uninstaller MSI before installing the new Flash versions.

I ran into the same problem while trying to install the Plugin version of 11.3.300.270. The ActiveX download version seemed to install okay, but the Plugin download failed so I tried the MSI version and got the error 2753 message. To work around the insall issue with the plugin, I had to delete the following keys from the registry:

  HKEY_CLASSES_ROOT\Installer\Products\1924FBDFBDD7C5C41B8233A264FCF8AF

  HKEY_CLASSES_ROOT\Installer\Products\5100A42EF37C75B48BFDE58BD4E26958

which were for version 10 of the Plugin and ActiveX players.

Quick update, we have an internal bug number on this (#3302658 for future reference) and we'll be working with Microsoft to get this resolved.  Please feel free to ping this thread or me directly (ccampbel@adobe.com) for updates.

Chris

If anyone has time, we could use some additional information.  Please feel free to send it to me directly at ccampbel@adobe.com.

Could impacted users provide us with two more forms of troubleshooting data:

- Process Monitor log:

http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

It would be best to start procmon just before the issue is reproduced. For instance, if the MSI error message appears toward the end of the MSI execution, they should try to start logging procmon data just before the error occurs.

- MSDT Report

From a computer that is connected to the Internet:

1. Click on the link below.

http://support.microsoft.com/sdp/0B0D020A3231393931383930333709

2. Click on the Run button (recommended) to start the diagnostic process.

3. Follow the onscreen instructions to run the diagnostic on this computer, or on a different computer.

Thanks,

Chris

Quick update that we're still investigating this issue.  If anyone is up for helping us generate debug logs, please see the steps below:

Perform the following steps on an impacted system

1. Download the appropriate "Debugging Tools for Windows" MSI installer which is available from:

** For 32 Bit systems: http://msdl.microsoft.com/download/symbols/debuggers/dbg_x86_6.11.1.404.msi

** For 64 Bit systems: http://msdl.microsoft.com/download/symbols/debuggers/dbg_amd64_6.11.1.404.msi

Click on Run

Click on Next

Click on "I agree" for the EULA

Click on Next

Select the radio button for "Custom"

Click on Browse and change the default install path to C:\DEBUGGERS

Click on Next

Click on Install

Click on Finish

2. Download the appropriate TTTSetup MSI installer:

** For 32 Bit systems: https://sendnow.acrobat.com/?i=7gBp4PSAtP9lB8UrdqBr6Q

** For 64 Bit systems: https://sendnow.acrobat.com/?i=9SfayRdL7gGV50TeYOpkTg

3. Copy the appropriate TTTSetup MSI installer to c:\debuggers

Double click on the MSI installer to execute

Click on "Next"

Click on "I accept" for the EULA

Click on "Next"

Ensure the install location reads C:\Debuggers\ttt\

Click on "Next"

Click on "Install"

4. Launch task manager and ensure that there are no running instances of msiexec.exe. If there are, end the running instances. This will help us isolate the msiexec.exe process(es) that are associated with the Flash Player MSI.

5. Launch the Flash Player 11 MSI installer but do not click on the Install button just yet.

6. Locate the msiexec.exe process(es) that appear in task manager after launching the Flash Player MSI. Take note of the PID(s) for msiexec.exe (you will need it later)

- If you do not see a PID column in Task Manager, you can add it from the task manager View pulldown menu (View->Select Columns)

7. Create the following folder C:\iDNAtrace

8. Open a command prompt and navigate to C:\Debuggers\ttt (cd C:\Debuggers\ttt)

- If you have two running instances of msiexec.exe, you will need to perform steps 8 - 10 in two separate command prompts in order to capture all MSI activity (one for each PID).

- If you are on Windows 7, you will need to launch the command prompt with the "Run As Administrator" command. To do this, click on Start, type cmd in the search field, right click on cmd.exe.

9. Type "TTtracer.exe -Initialize" without the quotation marks and then Press Enter.

10. Type "TTtracer.exe –dumpfull –maxfile 1024 –ring –out c:\iDNAtrace –attach PID” without the quotation marks, Press Enter. <Replace "PID" with the process ID for msiexec.exe from step 5 above>

11. click on the Flash Player 11 MSI Install button. When the Flash Player 11 MSI displays the error message, click on "Exit App" on the iDNA window on the desktop. This will create the .out and .run trace files in the C:\iDNAtrace folder

Please send the .run and .out files to ccampbel@adobe.com for further analysis.

Thanks,

Chris

Is there any progress on this? Do you still need more debug logs?

We're actively working with Microsoft to figure this out.  We've got a few debug logs that we're working with, so hopefully that'll be sufficient.  Please feel free to ping this thread or me directly (ccampbel@adobe.com) for updates.

Hi Chris,

I would love to know if you have any updates for that issue.

Have a nice day.

Any updates welcome here too!

For the Adobe folks, this doesn't just affect Flash. I encountered the same problem with Shockwave Player this morning. Like others, I had to delete a key under Installer to get the Adobe installation to complete properly. For Shockwave, it was:

HKEY_CLASSES_ROOT\Installer\Products\1D89543D8B706BE4DAA9BDFD85FF1CF9

This is a real problem when pushing Adobe products to dozens or hundreds of computers via GP.

I've got around these problems by scripting the deletion of the older Adobe reg keys in "HKEY_CLASSES_ROOT\Installer\Products". And using  a login script to push out the script.

However, having gone to the trouble of setting up SCCM, then SCUP, and then pushing out the latest updates - I'd prefer not to have to go hacking bits out of the registry on over 100 machines  - and hope something else doesn't break.

I've previously been able to get around this issue by removing all the Flash reg keys in "HKEY_CLASSES_ROOT\Installer\Products". However, I'm now having this problem (with the plugin version) on a computer where I've removed all said keys.

I'm having this problem on another computer now with the IE version. I've removed all reg keys (meaning the whole folder) with flash in them from HKEY_CLASSES_ROOT\Installer\Products but I still cannot install Flash.

I noticed problems with deploying Flash 11.5.502.110 plugin based.

In Events View I noticed error 2753. The File InstallPlugin.exe is not marker for installation, and trying to run msi installer at workstation that was affected to that problem, even I was logged with administrative priviliges it showed info that due to lack admin priviliges it cannot be installed.

Then I tryied to run this version of Flash as .exe and installation went without any problems...

what is the cause of that problem (problem with workstations with Vista and Win7)

Hi Chris,

any official update on this issue? As already mentioned we're seeing it again with 11.5.502 which cannot be rolled out to the organization properly.

Would appreciate an outlook to then you estimate this could be resolved.

Thanks!

Hi, can you maybe provide me with the script youre using to eliminate old Adobe reg keys in "HKEY_CLASSES_ROOT\Installer\Products" - would love to have that temporary solution as well. Reach out to me at frank.wagner@jam-reisen.de

Thanks!

I will be glad to have the script too. You can reach me at imohame2@gmu.edu

Hi all, can verify that this is working, after manual Uninstalltion of Flash ActiveX & Plugin no reinstallation possible. Deleted all keys under "HKEY_CLASSES_ROOT\Installer\Products" with flash activex or flash plugin (btw... they all got references to an old sccm cache folder they where installed from in the past) and after that voila Installation of actual Version deployed through sccm is installing fine.

This Behavior only exists on ca. 15 out of 300 clients... dont know why ... All new clients install fine

So now i dont want to fix this my own on all not updatable Versions installed - Is there a chance to automate this, or maybe a fix in the next installer?

This should be fixed in 11.5, but it only applies to systems going forward.  If you have a system already affected you'll need to run one of the workarounds (like deleting the offending entries in the registry).  I'm looking into automating this, as soon as I do I'll make sure to post in the forums and make a tech note.  If anyone gets to this before me, please let us know and we'll make sure to publicize your fix if you're willing to share with the community.

Chris, any luck with automating the resolution to this issue?  I am down to 20 machines that wont install flash 11.5 for this specific reason.

Thanks!

If you're using sccm to deploy software updates like adobe's flash player, you can get this information from the report 'Status of a specific advertisement'.  You'd just export the list of machines listed as failed.

I sort of figured you were.  Honestly I've never looked into deploying software through group policy so unfortunately I wont be much help there.  How do you typically verify that a client received and applied an update you push out?

Still seeing this error with the latest release of Shockwave Player being deployed via MSI (12.1.0.150) using GP. I had to delete the registry keys for the 12.0 version installed before the MSI would install properly.

Hello,

I am trying to upgrade Shockwave 11.6 to Shockwave 12.1.7.157

I have three VMs just imaged with the same imaged, placed in the same OU with the same GPOs with Windows 7. I installed Shockwave 11.6 manually full installation.

When trying to deploy with SCCM 2007 the package to install Shockwave 12.1.7.157 I am getting on 30% of the machines (1 out of 3) two errors:

Log Name:      Application

Source:        MsiInstaller

Date:          4/22/2015 7:34:11 PM

Event ID:      10005

Task Category: None

Level:         Error

Keywords:      Classic

User:          SYSTEM

Computer:      win7-10-test1.ad

Description:

Product: Adobe Shockwave Player 11.6 -- Error 2753.The File 'swhelper_1166636.exe' is not marked for installation.

AND

Log Name:      Application

Source:        MsiInstaller

Date:          4/22/2015 7:34:13 PM

Event ID:      10005

Task Category: None

Level:         Error

Keywords:      Classic

User:          SYSTEM

Computer:      win7-10-test1.ad

Description:

Product: Adobe Shockwave Player 12.1 -- Error 2753.The File 'swhelper_1217157.exe' is not marked for installation

Any updates on these issues...

Thanks,

Dom

In my case the installation was failing near the end and after numerous (and I mean numerous) attempts by my IT group, Adobe Support, and myself I finally got it to get far enough to work. The side-effects are that it would not go directly into Acrobat 2017 without an OK for the application to run on PDFs, and I could not get the application icon to display on any PDF files.  I also started getting this error when trying to run Visio Standard, which was hindering me from even running the application.

I took someones advice herein to do remove the Adobe related programs in the install registry directory and then i could not do a Repair from inside the application. So instead I went to the Settings.Aps and Features area instead and did the 'Modify' button from there and at least after running this time the Error 2753 has stopped, and the application starts immediately as it should.  Yeah!  (The icon issue is still there although I have tried defaulting everything I can to fix it...  but that is a super minor one.)

Given the age and convolution of this thread, I'm going to lock it.

If you're experiencing an installation issue at this point, we'd be happy to help.  Check out the guidance that follows, and simply start a new thread if you're still stuck.  Please include installation logs if you're experiencing an installation failure.

If you haven't rebooted yet, that's a great place to start.  At minimum, it will eliminate a bunch of potential roadblocks for other steps.

If rebooting doesn't help, please see the installation troubleshooting guide:

https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html

https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html

Collecting and posting the logs would help us improve the product, and the links to the offline installers at the bottom of the guide should get you going.