4 Replies Latest reply: Jul 21, 2012 12:32 PM by KeithGoldstein RSS

    Can't install CS6 - Installer,download issues

    KeithGoldstein Community Member

      Very frustrated.  Tried every download method … downloaded at least five times … searched help, boards…even tried turning off "verify checksums" in Disk Utility.  I am getting different errors each time.  Sometimes download gets to the end and fails.  Finally got download to work, then Installer fails…then finally able to install, but fails after selecting product names.

       

      It seems to have accepted my serial number, but failed again:

       

      Your installation encountered errors.

      Inconsistency with the installer database. Please restart your computer and install again.

       

      Also got this:

       

       

       

       

      Exit Code: 15 -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s), 0 warning(s)  ERROR: ASU has quit unexpectedly. ERROR: Media DB Error : 18 ------------------------------------------------------------------------------------- 

      - 0 fatal error(s), 2 error(s), 0 warning(s)

       

       

      ERROR: ASU has quit unexpectedly.

      ERROR: Media DB Error : 18


      I give up for now.  Need immediate help … have deadlines for work!
      Macbook Pro OSX 10.7.4
      Processor  2.66 GHz Intel Core i7

       

       

      Memory  8 GB 1067 MHz DDR3

       

       

      Graphics  NVIDIA GeForce GT 330M 512 MB

       

      http://www.adobe.com/go/cs_systemreqs