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      • 40. Re: Flash Player 9
        RayOrr Community Member
        Lexonex,

        Thanks for your info. I did some more testing and investigation and I have a possible clue:

        First, the "View Objects" button shows the contents of the Windows\Downloaded Program Files folder. This is where IE keeps info about all the ActiveX controls (like Flash ActiveX stuff). This folder does not get deleted when you "Delete Temporary Internet Files" in IE 6. It can be emptied using an option in "Disc Cleanup" utility.

        When you see the object {D27CDB6E-AE6D-11CF-96B8-444553540000} in that folder, that only shows when the Flash ActiveX control is unregistered in the Registry. When Flash Player 9 is installed, and correctly registered, then this object name disappears and is replaced by one called "Shockwave Flash Object".

        Could it be that when you saw the object {D27CDB6E-AE6D-11CF-96B8-444553540000} disappear from what you thought were the Temporary Internet Files list that it indeed ws being replaced by the Shockwave Flash Object that was just installed from Adobe?

        I have uninstalled and then re-installed Flash 9 several times and each time I got the same results. After installation I see Shockwave Flash Object, and after the un-installation I see {D27CDB6E-AE6D-11CF-96B8-444553540000}. Also, I noted that the "Status" column shows "unknown" when the {D27CDB6E-AE6D-11CF-96B8-444553540000} is present, and "installed" when the Shockwave Flash Object is present.

        You might run "regedit" from a dos command and check the registry key at The registry key can be found at HKCR\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InProcServer32. The values should show "C:\WINDOWS\system32\Macromed\Flash\Flash9.ocx".

        Since you indicated that you were able to install IE7 and all now seems to work, it adds credence to the thought that IE6 and/or your registry was perhaps corrupted and now IE7 has fixed that issue.

        I also found several references that noted that programs such as virus checkers and spyware watchers can prevent correct registration of the ActiveX controls. Therefore, once you have uninstalled Flash, it is a good idea to turn off virus protection and the such while you install the Flash 9.

        When you upgraded to IE 7, if you follwed the Microsoft prompts, you were instructed to turn off virus checkers first. If you installed Flash 9 before turning virus protection back on, then you likely have the ActiveX control registered correctly.

        Just some thoughts that might help.


        • 41. Re: Flash Player 9
          rafiqelmansy CommunityMVP
          Hi,
          I see that Chris has spent mostly the revious two days replying this post (Chris is a very busy freelance designer and I doubt he even sleep at night;)).
          We are here to share and help, and give from out time for this volunteery task with happiness. People like Chris spends years trying to help since I was looking to be Flash certified or Adobe Community Expert and learnt from them alot. I think any try to help from him should be apperiated.
          We do not claim that we know every tiny problem that happens in Flash around and we are not trying to hide bugs because this is not good either for us or for Adobe.
          And if you find s your problem is a bug, it is always useful to report it at the following link:

          http://www.adobe.com/misc/bugreport.html

          As I understand from the posts that IE 7 solved the problem, right?

          And I agree with Chris as this problem is rare to happen. Although, there are posts like that, but it is not the same. It always related to the duplication of the Flash Player versions installed.



          • 42. Re: Flash Player 9
            Lexonex Community Member
            This is Lexonex..just got back from Los Angeles...Will try and get caught up with responses this week.....Interesting reading so far...
            • 43. Re: Flash Player 9
              OneWillie Community Member
              I think I have mine fixed by uninstalling, deleting the windows\system32\macromed folder, then reinstalling.

              Thanks for all the help.
              • 44. Re: Flash Player 9
                Lexonex Community Member
                I do appreciate everyone's advice and fix suggestions...but, I admit it is over my head...regedit and hidden files, I don't want to go there...I like it simple...my flash9 is working fine since installing IE7...of course, I have not deleted or cleaned my "objects" file yet...but, I have deleted temporary internet files and the flash9 is operational...I am NOT an adobe basher...I have gone out and bought photoshop elements and acrobat 7.0 standard..I like these adobe products...Just a shame when a flash is not operational and you install over and over again and you have nothing and NOT known to you is that you MUST first use the adobe uninstaller...I'll try and always help those new users when I see their posts....

                Thanks to all
                ..............
                • 45. Re: Flash Player 9
                  mre1 Community Member
                  HI there.
                  My name is Eric and I have to agree with the people in this forum. This is NOT an isolated problem. I had the exact same problem on my computer when I installed IE7. Flash quit working. I re-installed and it said, "Congrats, you have successfully upgraded, etc." but then when I came back to the site later or went to a site like nba.com it said I had to reinstall. So, I ran the uninstaller, like people are saying to do, and then it worked. But while the adobe site tells me Flash is installed, I still cannot view flash content on nba.com. It works FINE in Firefox. But IE7 (in my experience) and Flash 9 don't play nicely together.

                  Now, my sister up in AK, who isn't a computer techie by any means, has used Ccleaner to clean her cache and now she cannot install Flash 9. So, while the "experts" here say it is an isolated problem, I would have to disagree. My sister uses IE7 and Windows XP Home.

                  I use Firefox most of the time so I'm not too worried about this issue. But, my sister uses IE 7 and I feel I steered her wrong by telling her to use Ccleaner to clean her cache. Now, her flash is rendered useless and she cannot reinstall it, even after running the uninstaller and reinstalling flash again.

                  NOT an isolated problem.

                  Eric
                  Windows XP Media Center Edition 2005
                  Firefox 2.0 - flash works fine
                  IE7 - flash works fine but not on certain sites

                  • 46. Re: Flash Player 9
                    Newsgroup_User Community Member
                    > My name is Eric and I have to agree with the people in this forum. This
                    > is
                    > NOT an isolated problem.

                    Just because you have had the problem, doesn't mean its not isolated to a
                    relatively small minority. It just means you are part of that minority.

                    > My sister uses IE7 and Windows XP Home.

                    Well .. there you go ..two people with problems (although her problem does
                    not sound the same as yours)

                    > Eric
                    > Windows XP Media Center Edition 2005
                    > Firefox 2.0 - flash works fine
                    > IE7 - flash works fine but not on certain sites

                    Either flash player works or it doesn't.

                    If it fails only on certain sites, the problem is most likely with that site
                    (ie it could have bad flash detection script that need updating)

                    BTW: You've not confirmed that your version of flash player installed for
                    Firefox is the same as that you have installed for IE7 (they can be
                    different, especially if you've been having 'problems').
                    --
                    Jeckyl


                    • 47. Re: Flash Player 9
                      Newsgroup_User Community Member
                      you are not understanding the point i was making even though i clearly explained it in black and
                      white several times.
                      His problem *was* an isolated problem because he was cleaning his cache (temp internet files) and
                      losing functionality as a result. Please understand that is why i kept asking the same question over
                      and over - how he was cleaning cache and if he was using 3rd party tools. Apprently he was not. This
                      is the one and only time on the forum i have seen this issue in 8 years.

                      Your sister is using a 3rd party cleaner thaty obviously has a setting she can adjust (as most do)
                      to clean specific folders while not scanning for others. Apparently she has her cleaner program set
                      to delete/clean downloaded programs as well.

                      Please make sure you read everything in this thread clearly before making your point.

                      thanks

                      ~~~~~~~~~~~~~~~~
                      --> Adobe Certified Expert
                      --> www.mudbubble.com
                      --> www.keyframer.com
                      ~~~~~~~~~~~~~~~~




                      mre1 wrote:
                      > HI there.
                      > My name is Eric and I have to agree with the people in this forum. This is
                      > NOT an isolated problem. I had the exact same problem on my computer when I
                      > installed IE7. Flash quit working. I re-installed and it said, "Congrats, you
                      > have successfully upgraded, etc." but then when I came back to the site later
                      > or went to a site like nba.com it said I had to reinstall. So, I ran the
                      > uninstaller, like people are saying to do, and then it worked. But while the
                      > adobe site tells me Flash is installed, I still cannot view flash content on
                      > nba.com. It works FINE in Firefox. But IE7 (in my experience) and Flash 9
                      > don't play nicely together.
                      >
                      > Now, my sister up in AK, who isn't a computer techie by any means, has used
                      > Ccleaner to clean her cache and now she cannot install Flash 9. So, while the
                      > "experts" here say it is an isolated problem, I would have to disagree. My
                      > sister uses IE7 and Windows XP Home.
                      >
                      > I use Firefox most of the time so I'm not too worried about this issue. But,
                      > my sister uses IE 7 and I feel I steered her wrong by telling her to use
                      > Ccleaner to clean her cache. Now, her flash is rendered useless and she cannot
                      > reinstall it, even after running the uninstaller and reinstalling flash again.
                      >
                      > NOT an isolated problem.
                      >
                      > Eric
                      > Windows XP Media Center Edition 2005
                      > Firefox 2.0 - flash works fine
                      > IE7 - flash works fine but not on certain sites
                      >
                      >
                      >
                      • 48. Re: Flash Player 9
                        Richellea72 Community Member
                        What are the specific symptoms that tell you Flash Plug-in is not installed?
                        I have had this issue for well over a year now. My system is showing to be installed but when I visit different website I am unabale to view the flash.

                        What web site are you visiting when have these problems?
                        Yahoo Maps, Myspace - On my myspace page http://www.myspace.com/beach_side I was able to at least be able to see all my picture that were on there through the "Rock You" website but now I can nologner see them.


                        After installing Flash Player 9 from the Adobe site, do you see the flash movie?

                        I use too but it still wouldn't work. After using the Flash unistall that I save to my desk top I tried to re-download the flash from the Adobe website and now all I get is " ". I read another thread on here that mentioned something about this that the Flash had been down loaded to many times which i probably true since i have tried to down load it like 20 times this weekend. I have another computer in my home office that has the same set up as the one with the issue and the Flash works just fine on it.
                        Both are XP, IE7, Norton, spybot, adware and AVG virus protection.

                        Can you see the flash header on the Adobe.com site?
                        Yes

                        Any help would be greatly appreciated

                        Thanks,
                        Richelle
                        • 49. Re: Flash Player 9
                          RayOrr Community Member
                          Richelle,

                          This seems to be a sticky issue, but I'll offer some of what I have learned about this stuff.

                          First, it appears that the Flash Player 9 has incorporated some new security features in order to comply with Windows Vista stuff. These features (not sure specifically what they are) make use of some registry areas, permissions, and other features of IE7 for the first time. As a result, your registry and some parts of your IE6 installation could be corrupted and you never noticed a serious problem until the new version of Flash Player.

                          Not knowing just what causes the problems, I have been able to duplicate some of these issues on my computer. Unfortunately, these problems were encountered when I was not expecting problems so I didn't document the steps and I cannot reproduce the errors.

                          However, my latest partial process to "fix" problems are as follows:

                          Get the newest version of the Flash Uninstaller (as of 11/14/2006) from this Tech Note: http://www.adobe.com/go/tn_14157 and run it as instructed in the tech note. Do not use any existing Uninstaller you may have on your computer now.

                          Go to the folder "C:\WINDOWS\SYSTEM32\Macromed\Flash" and delete all the files in this folder. (leave the folder)

                          Go to the folder "C:\WINDOWS\Downloaded Program Files" and if you find "Shockwave Flash Object", delete it. It should not appear, as it will only show if you have correctly registered the ActiveX control (in which case you would not be having these problems).

                          Just for grins, open the Control Panel, Add or Remove Porgrams and look for any instances of Flash Player that may still show. Hopefully, there will be none.

                          Now, go to www.macromedia.com/software/flash/about/ and insure that it does not show Flash Player version installed.

                          To be safe, reboot your computer into "Safe mode with Networking" to make usre none of your security programs are interfering. This will insure that you don't have any programs running that might use Flash. See http://support.microsoft.com/kb/315222 if you need to know how to do this.

                          I have found references that Norton Internet Utilities can interfere with the Flash Player install ( http://www.adobe.com/go/tn_19166), so at least de-active it before installing the new Flash Player.

                          Now open IE7 and open the Adobe.com home page and click on the link to install Flash Player. If you get no error messages, then you are likely in good condition. If you get error messages, note these and let me know what you find.

                          Now go to "C:\WINDOWS\SYSTEM32\Macromed\Flash" and check that you have two files installed (Flash9b.ocx (v9.0.28), FlashUtil9b.exe). This indicates that the files downloaded correctly from Adobe and are available to IE7.

                          Finally, go again to the "C:\WINDOWS\Downloaded Program Files" and look for "Shockwave Flash Object" It should show in the Status column as "Installed". This shows that the ActiveX control has indeed registered. If this is not present, then we can go to a next layer of troubleshooting.

                          This approach is a bit tedious, but it should insure that you have no interferring stuff active, and that you have removed all existing traces of Flash Player installs.



                          Hope this helps a bit as it did for me.
                          • 50. Re: Flash Player 9
                            wunderwood Community Member
                            I am not sure why it is so important for some people on this forum to deny that there are many users experiencing this problem. I have been trying to find a solution for several days. Just searching these forums shows that there are other LENGTHY threads discussing it. I searched for "registry" in the message body (had to use the advanced search because the simple search is buggy) and found these just off the bat:

                            http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=15&catid=194&threadid =1199210&highlight_key=y&keyword1=registry

                            Installing Flash 9 ... Keep Getting Quotations

                            http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=15&catid=194&threadid =1203740&highlight_key=y&keyword1=registry

                            Extreme Problems getting Flash for IE ... I've tried it all

                            Can we just agree that this isn't an isolated problem. I don't call myself a "Flash Expert" as some do, but I have been using it since it was called "Future Splash". :)

                            I was running the latest IE 6 with all updates. I uninstalled and reinstalled Flash. I have cleared my cache the "PROPER" way, by going into the IE tools, not using 3rd party stuff. I have used the latest Flash uninstaller. When I get home I will try some of the suggestions on this thread to see if perhaps they can finally get me out of the woods on this.

                            In the meantime, the "Experts" that are saying this is an isolated problem should learn a bit of humility, IMHO. Even if it is rare now, going into denial just masks the problem.
                            • 51. Re: Flash Player 9
                              wunderwood Community Member
                              quote:

                              Originally posted by: Newsgroup User



                              simpledon wrote:
                              ...ignorant terms
                              > and somebody like our "**Certified Adobe Expert**" claims not to have EVER seen
                              > the problem before....
                              >
                              >

                              I'm here everyday for years - and i stand by my statement: I have never ever seen the issue raised
                              here where the flash player installs to the temp cache folder and thereby gets deleted everytime
                              cache is cleaned - no ignorance in that statement so careful with wht you say.

                              I have asked several other colleagues and they all agree - it is something that the installer is
                              simply not designed to do (install to tamp cahce folder).

                              Sure - i see a lot of people with flash player issues - and it usually turns out that they have a
                              popup blocker installed that also blocks flash content. or they never give enough info for anyone to
                              troubleshoot - or they simply never post back with their solutions.



                              Please look at the other links to threads describing this problem. They predate your post. This has been reported since at least September.
                              • 52. Re: Flash Player 9
                                Newsgroup_User Community Member
                                well i give up - i never denied this issue - the problem here is what the original poster said:

                                "Every time I dump my cache I lose Flash Player 9"

                                I'm simply staying on topic. Flash player simply does not install to temp cache period. I have
                                always acknowledged flash player issues and personally brought up the topic to the flash team months
                                ago.

                                please stop accusing me of something that is completely untrue - i cant figure out how to type it
                                out more clearly than this.

                                I'm out of this thread - jeesh!






                                ~~~~~~~~~~~~~~~~
                                --> Adobe Certified Expert
                                --> www.mudbubble.com
                                --> www.keyframer.com
                                ~~~~~~~~~~~~~~~~




                                wunderwood wrote:
                                > I am not sure why it is so important for some people on this forum to deny that
                                > there are many users experiencing this problem. I have been trying to find a
                                > solution for several days. Just searching these forums shows that there are
                                > other LENGTHY threads discussing it. I searched for "registry" in the message
                                > body (had to use the advanced search because the simple search is buggy) and
                                > found these just off the bat:
                                >
                                >
                                > http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=15&catid=19
                                > 4&threadid=1199210&highlight_key=y&keyword1=registry
                                >
                                > Installing Flash 9 ... Keep Getting Quotations
                                >
                                >
                                > http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=15&catid=19
                                > 4&threadid=1203740&highlight_key=y&keyword1=registry
                                >
                                > Extreme Problems getting Flash for IE ... I've tried it all
                                >
                                > Can we just agree that this isn't an isolated problem. I don't call myself a
                                > "Flash Expert" as some do, but I have been using it since it was called "Future
                                > Splash". :)
                                >
                                > I was running the latest IE 6 with all updates. I uninstalled and reinstalled
                                > Flash. I have cleared my cache the "PROPER" way, by going into the IE tools,
                                > not using 3rd party stuff. I have used the latest Flash uninstaller. When I get
                                > home I will try some of the suggestions on this thread to see if perhaps they
                                > can finally get me out of the woods on this.
                                >
                                > In the meantime, the "Experts" that are saying this is an isolated problem
                                > should learn a bit of humility, IMHO. Even if it is rare now, going into denial
                                > just masks the problem.
                                >
                                • 53. Re: Flash Player 9
                                  wunderwood Community Member
                                  OneWillie said that after clearing cache he was unable to run Flash. He never said that it was being installed there. That was a suggestion by Jeckyl. There are several legitimate ways to clear cache, not just using IE Tools, even though Lexonex says that he has used several methods. It isn't clear that the problem is with a user installing Flash Player 9 in a cached folder. In fact, that is absurd. The user comes to the Adobe site and clicks on a button. The ActiveX control takes over after that.

                                  At one point you said:

                                  ===
                                  ok thanks for the clarification - still never heard of this before - so the problem is 1 of 2 things:
                                  1. your OS's cleaning utility is actually delting downloaded plugins and is somehow the only reported machine doing this. it is either deleting all installed plugins (like quicktime, real player, etc..) or just singling out flash.
                                  2. The flash player installer is installing itself into your temp cache folder - but only on your machine - because it has never been reported before until now - so it is is not a design of the installer - something very wierd is happening on your machine.
                                  Very hard to troubleshoot without being able to look around. I have no ideas.
                                  ===
                                  Since Lexonex is seeing the problem using "legitimate" cache cleaning, #1 is nonsense. Since the flash player controls where it installs itself, #2 is nonsense also. There is a bug with the flash player installer. Whether this bug is caused after someone has cleared the cache is not firmly established, but it is a credible scenario. I cleared the cache on my IE as well (using the IE Tools method), but I don't know if that is when the Flash installation bug started happenening.

                                  Perhaps you are saying that you have never seen a bug where Flash installs itself in cache. No one here seems to believe that this is limited to such a narrowly defined problem.
                                  • 54. Re: Flash Player 9
                                    OneWillie Community Member
                                    Dang, I guess I opened a can of worms. I described what I did to resolve my problem above and have not experenced the problem since.
                                    • 55. Re: Flash Player 9
                                      Newsgroup_User Community Member
                                      May I ask why you are concentrating all your efforts attacking me like this? I'm here everyday for
                                      years trying help as many people as possible. perhaps I may have overstepped some unwritten boundary
                                      by saying that this scenario is very rare - well excuse me - i was here trying to help. If you feel
                                      this is worth pursuing to make me apologize for not being "expert' enought - then I apologize -
                                      there ya go. Is everyone happy now?

                                      I simply don't have the time to read your entire replies - so maybe i am over reacting or missed the
                                      point.

                                      Sorry everyone. I humbly bow out of this thread and any thread pertaining to very rare scenerios
                                      involving flash player issues when cleaning cache.

                                      -chris




                                      wunderwood wrote:
                                      > OneWillie said that after clearing cache he was unable to run Flash. He never
                                      > said that it was being installed there. That was a suggestion by Jeckyl. There
                                      > are several legitimate ways to clear cache, not just using IE Tools, even
                                      > though Lexonex says that he has used several methods. It isn't clear that the
                                      > problem is with a user installing Flash Player 9 in a cached folder. In fact,
                                      > that is absurd. The user comes to the Adobe site and clicks on a button. The
                                      > ActiveX control takes over after that.
                                      >
                                      > At one point you said:
                                      >
                                      > ===
                                      > ok thanks for the clarification - still never heard of this before - so the
                                      > problem is 1 of 2 things:
                                      > 1. your OS's cleaning utility is actually delting downloaded plugins and is
                                      > somehow the only reported machine doing this. it is either deleting all
                                      > installed plugins (like quicktime, real player, etc..) or just singling out
                                      > flash.
                                      > 2. The flash player installer is installing itself into your temp cache folder
                                      > - but only on your machine - because it has never been reported before until
                                      > now - so it is is not a design of the installer - something very wierd is
                                      > happening on your machine.
                                      > Very hard to troubleshoot without being able to look around. I have no ideas.
                                      > ===
                                      > Since Lexonex is seeing the problem using "legitimate" cache cleaning, #1 is
                                      > nonsense. Since the flash player controls where it installs itself, #2 is
                                      > nonsense also. There is a bug with the flash player installer. Whether this bug
                                      > is caused after someone has cleared the cache is not firmly established, but it
                                      > is a credible scenario. I cleared the cache on my IE as well (using the IE
                                      > Tools method), but I don't know if that is when the Flash installation bug
                                      > started happenening.
                                      >
                                      > Perhaps you are saying that you have never seen a bug where Flash installs
                                      > itself in cache. No one here seems to believe that this is limited to such a
                                      > narrowly defined problem.
                                      >
                                      • 56. Re: Flash Player 9
                                        Newsgroup_User Community Member
                                        go here:
                                        http://groups.google.com/group/macromedia.flash/browse_thread/thread/9b01ca2839a1d3f1/aa30 a350825b1e2b?lnk=st&q=&rnum=10&hl=en#aa30a350825b1e2b

                                        Back in 2004 this happened once and Jeckyl hinself even mentions he never heard of this issue before
                                        - go criticize him.



                                        wunderwood wrote:
                                        > OneWillie said that after clearing cache he was unable to run Flash. He never
                                        > said that it was being installed there. That was a suggestion by Jeckyl. There
                                        > are several legitimate ways to clear cache, not just using IE Tools, even
                                        > though Lexonex says that he has used several methods. It isn't clear that the
                                        > problem is with a user installing Flash Player 9 in a cached folder. In fact,
                                        > that is absurd. The user comes to the Adobe site and clicks on a button. The
                                        > ActiveX control takes over after that.
                                        >
                                        > At one point you said:
                                        >
                                        > ===
                                        > ok thanks for the clarification - still never heard of this before - so the
                                        > problem is 1 of 2 things:
                                        > 1. your OS's cleaning utility is actually delting downloaded plugins and is
                                        > somehow the only reported machine doing this. it is either deleting all
                                        > installed plugins (like quicktime, real player, etc..) or just singling out
                                        > flash.
                                        > 2. The flash player installer is installing itself into your temp cache folder
                                        > - but only on your machine - because it has never been reported before until
                                        > now - so it is is not a design of the installer - something very wierd is
                                        > happening on your machine.
                                        > Very hard to troubleshoot without being able to look around. I have no ideas.
                                        > ===
                                        > Since Lexonex is seeing the problem using "legitimate" cache cleaning, #1 is
                                        > nonsense. Since the flash player controls where it installs itself, #2 is
                                        > nonsense also. There is a bug with the flash player installer. Whether this bug
                                        > is caused after someone has cleared the cache is not firmly established, but it
                                        > is a credible scenario. I cleared the cache on my IE as well (using the IE
                                        > Tools method), but I don't know if that is when the Flash installation bug
                                        > started happenening.
                                        >
                                        > Perhaps you are saying that you have never seen a bug where Flash installs
                                        > itself in cache. No one here seems to believe that this is limited to such a
                                        > narrowly defined problem.
                                        >
                                        • 57. Re: Flash Player 9
                                          Newsgroup_User Community Member
                                          >I am not sure why it is so important for some people on this forum to deny
                                          >that
                                          > there are many users experiencing this problem.

                                          There are indeed people with problems. The vast majority of people don't
                                          have them. If only we knew what it was about the PC setup and way they
                                          install for these very few people who have the problem so we could have nice
                                          clear answers to give out. If it WAS happening to a LOT of people and was
                                          easily reproducible, then it would be easy to come up with answers. The
                                          reason that it is such a nasty problem is because it happens to relatively
                                          few people. So while the vast majority have no problems and enjoy life, for
                                          those few who DO have problems, its very frustrating.

                                          > In the meantime, the "Experts" that are saying this is an isolated problem
                                          > should learn a bit of humility, IMHO. Even if it is rare now, going into
                                          > denial
                                          > just masks the problem.

                                          I deny being in denial
                                          --
                                          Jeckyl


                                          • 58. Re: Flash Player 9
                                            Newsgroup_User Community Member
                                            > Back in 2004 this happened once and Jeckyl hinself even mentions he never
                                            > heard of this issue before - go criticize him.

                                            I'm used to it :)
                                            --
                                            Jeckyl


                                            • 59. Re: Flash Player 9
                                              Newsgroup_User Community Member
                                              Yes - I agree jeckyl - there's something really weird about how the player is downloaded and/or
                                              installed on the windows platform - it's impossible to reproduce with any amount of consistency as I
                                              myself have never had a single problem with any version of the flash player on multiple PCs running
                                              windows 95, 98, 2000, XP home and XP Pro - IE and Firefox (all versions).

                                              Yet there are way too many reports of people having a hard time:

                                              1. Downloading the player.
                                              2. Installing the player

                                              Why, on some machines - possibly less than 1% of them, the player is being installed to a temp cache
                                              folder is beyond me. Assuming the machines this is happening on have default settings - there's no
                                              possible way to troubleshoot unless the machine is accessible. And even then there's no guarantee.
                                              It's frustrating to hear these player issues and no concrete solution.

                                              Her'e one person's solution posted recently in this or some other thread:

                                              Richelle,

                                              This seems to be a sticky issue, but I'll offer some of what I have learned
                                              about this stuff.

                                              First, it appears that the Flash Player 9 has incorporated some new security
                                              features in order to comply with Windows Vista stuff. These features (not sure
                                              specifically what they are) make use of some registry areas, permissions, and
                                              other features of IE7 for the first time. As a result, your registry and some
                                              parts of your IE6 installation could be corrupted and you never noticed a
                                              serious problem until the new version of Flash Player.

                                              Not knowing just what causes the problems, I have been able to duplicate some
                                              of these issues on my computer. Unfortunately, these problems were encountered
                                              when I was not expecting problems so I didn't document the steps and I cannot
                                              reproduce the errors.

                                              However, my latest partial process to "fix" problems are as follows:

                                              Get the newest version of the Flash Uninstaller (as of 11/14/2006) from this
                                              Tech Note: http://www.adobe.com/go/tn_14157 and run it as instructed in the
                                              tech note. Do not use any existing Uninstaller you may have on your computer
                                              now.

                                              Go to the folder "C:\WINDOWS\SYSTEM32\Macromed\Flash" and delete all the files
                                              in this folder. (leave the folder)

                                              Go to the folder "C:\WINDOWS\Downloaded Program Files" and if you find
                                              "Shockwave Flash Object", delete it. It should not appear, as it will only
                                              show if you have correctly registered the ActiveX control (in which case you
                                              would not be having these problems).

                                              Just for grins, open the Control Panel, Add or Remove Porgrams and look for
                                              any instances of Flash Player that may still show. Hopefully, there will be
                                              none.

                                              Now, go to www.macromedia.com/software/flash/about/ and insure that it does
                                              not show Flash Player version installed.

                                              To be safe, reboot your computer into "Safe mode with Networking" to make usre
                                              none of your security programs are interfering. This will insure that you
                                              don't have any programs running that might use Flash. See
                                              http://support.microsoft.com/kb/315222 if you need to know how to do this.

                                              I have found references that Norton Internet Utilities can interfere with the
                                              Flash Player install ( http://www.adobe.com/go/tn_19166), so at least de-active
                                              it before installing the new Flash Player.

                                              Now open IE7 and open the Adobe.com home page and click on the link to install
                                              Flash Player. If you get no error messages, then you are likely in good
                                              condition. If you get error messages, note these and let me know what you find.

                                              Now go to "C:\WINDOWS\SYSTEM32\Macromed\Flash" and check that you have two
                                              files installed (Flash9b.ocx (v9.0.28), FlashUtil9b.exe). This indicates that
                                              the files downloaded correctly from Adobe and are available to IE7.

                                              Finally, go again to the "C:\WINDOWS\Downloaded Program Files" and look for
                                              "Shockwave Flash Object" It should show in the Status column as "Installed".
                                              This shows that the ActiveX control has indeed registered. If this is not
                                              present, then we can go to a next layer of troubleshooting.

                                              This approach is a bit tedious, but it should insure that you have no
                                              interferring stuff active, and that you have removed all existing traces of
                                              Flash Player installs.



                                              Hope this helps a bit as it did for me.



                                              -c





                                              Jeckyl wrote:
                                              >>I am not sure why it is so important for some people on this forum to deny
                                              >>that
                                              >>there are many users experiencing this problem.
                                              >
                                              >
                                              > There are indeed people with problems. The vast majority of people don't
                                              > have them. If only we knew what it was about the PC setup and way they
                                              > install for these very few people who have the problem so we could have nice
                                              > clear answers to give out. If it WAS happening to a LOT of people and was
                                              > easily reproducible, then it would be easy to come up with answers. The
                                              > reason that it is such a nasty problem is because it happens to relatively
                                              > few people. So while the vast majority have no problems and enjoy life, for
                                              > those few who DO have problems, its very frustrating.
                                              >
                                              >
                                              >>In the meantime, the "Experts" that are saying this is an isolated problem
                                              >>should learn a bit of humility, IMHO. Even if it is rare now, going into
                                              >>denial
                                              >>just masks the problem.
                                              >
                                              >
                                              > I deny being in denial
                                              > --
                                              > Jeckyl
                                              >
                                              >
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