9 Replies Latest reply: Jul 23, 2012 7:26 AM by Dov Isaacs RSS

    CS6 design standard update server issues

    Leader Graphics Community Member

      Have recently purchased three copies of CS6 Design Standard. Two copies are installed on Windows XP machines and the third resides on a Windows 7 64-bit machine. All three installed correctly (as far as we can tell) and are registered, which we have confirmed on MyAdobe. The two XP installs have no problem connecting to the update server which we access through the Help menu in any of the CS6 applications, but under Win7 we receive an error 'The update server is not responding. The server may be offline temporarily, or the internet or firewall settings may be incorrect.' There is no firewall installed on the machine and we have no trouble connecting to the internet otherwise. Tried rolling back Windows updates and reinstalling CS6, but neither have worked. Any advice would be much appreciated. And before you say 'Miniport Wi-Fi adapter', no we're not using wireless and so it's not showing up in the Network and Sharing Center.