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1. Re: CS6 design standard update server issues
Dov IsaacsJul 22, 2012 9:36 PM (in response to Leader Graphics)
Although you may not have explicitly installed any firewall software on your Windows 7 system, by default, Microsoft's own firewall is enabled as part of the Windows installation. It remains on (and potentially interrupts normal internet operations) unless you either disable it or change its settings.
Check on that and then advise as to whether the problem is resolved.
- Dov
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2. Re: CS6 design standard update server issues
Leader Graphics Jul 22, 2012 9:58 PM (in response to Dov Isaacs)Ah yes, I realised this and disabled all instances of the firewall - public, domain and home. Even cleared the 'Local Area Connection' checkbox for which connections the firewall applies to. This was one of the first things I tried.I'm an old hand at this game! Thanks anyway.
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3. Re: CS6 design standard update server issues
Dov IsaacsJul 22, 2012 10:04 PM (in response to Leader Graphics)
We do know that this software is indeed installable under Windows 7, either 32-bit or 64-bit. I have never personally seen this failure ... yet.
One other thing to try is to disable UAC (User Account Control) and see if that resolves the problem. If it does, you can reenable it after the activation completes.
Of course, there is the possibility that the Adobe server involved went down temporarily in which case, you could reasonably expect that by Monday morning California time it should be up again (I hope that isn't the problem, but it is the easiest one to fix from your perspective).
- Dov
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4. Re: CS6 design standard update server issues
John Hawkinson Jul 22, 2012 10:08 PM (in response to Leader Graphics)I don't suppose, if you open
%SYSTEMROOT%\SYSTEM32\DRIVERS\ETC\HOSTS
in Notepad, that there are any adobe.com references? There should not be, but if there are, that may be the problem. -
5. Re: CS6 design standard update server issues
Dov IsaacsJul 22, 2012 10:11 PM (in response to John Hawkinson)
If you do find that type of entry in the hosts file, we certainly want to know about it at Adobe, including information about what else you may have knowingly or unknowingly installed on that system!!
- Dov
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6. Re: CS6 design standard update server issues
Leader Graphics Jul 22, 2012 10:21 PM (in response to Dov Isaacs)Disabling UAC didn't help, and the XP machine right next to me is having no trouble connecting to the server.
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7. Re: CS6 design standard update server issues
Dov IsaacsJul 22, 2012 10:28 PM (in response to Leader Graphics)
Assuming you don't find what John Hawkinson suggests you look for, I regrettably suggest that you may need to contact Adobe Technical Support by phone. They may know of other glitches experienced by other users that may get you passed this problem.
- Dov
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8. Re: CS6 design standard update server issues
Leader Graphics Jul 23, 2012 12:03 AM (in response to John Hawkinson)Nope. HOSTS is clean as a whistle.
Thanks Dov and John for your help. Called tech support and here's the rundown for anyone having a similar problem. I was instructed to try modifying the HOSTS file only to discover that I was not permitted to save the newly changed file. But I was logged in via our ONLY user account - an administrator account! An administrator with no admin privileges! What!!!?? Solution - create a new user (administrator) and run the update again. Worked perfectly.
Message was edited by: Leader Graphics
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9. Re: CS6 design standard update server issues
Dov IsaacsJul 23, 2012 7:26 AM (in response to Leader Graphics)
Glad to know you are up and going (and that Adobe Tech Support was able to assist you) and will remember that wrinkle. By default, the first user account created by Windows is an Administrator-equivalent account with full administrator privileges. Wonder what happened with your system.
- Dov