Hi reiver12367 and welcome to our community
Trust me on this. Mixing Word and RoboHelp HTML are like
mixing oil and water. You really don't want to go down any road
where formatting is maintained during a copy/paste operation.
You might see better results by right clicking the folder
(inside RoboHelp HTML) where you want the topic to be, then
selecting Import. From there, choose the Word document file type
from the drop-down on the bottom of the dialog, navigate to and
choose your Word document. You will have a couple of dialogs to
deal with and the stuff should import in.
Personally, I even avoid going that route if I can. I instead
opt for saving the Word document as pure ASCII text. Then creating
a new topic and copy/pasting the text into the topic. From there I
format as needed.
Hopefully this helps... Rick