17 Replies Latest reply: Jul 27, 2012 6:13 AM by Barbara B. RSS

    blank prints from elements 9.

    berrlala Community Member

      i have elements p on my mac running OS X 10.6.8

      my printer is a canon pixma iX6520

      the preview is bkanl and the print is blank.

      Do i need to install something for the app to talk to the printer?

      btw, same problem with an "hp" printer!

        • 1. Re: blank prints from elements 9.
          hatstead CommunityMVP

          Is each printer listed as "default", respectively, when you try to use it?

          Do you have the latest printer drivers installed?

          Can you print from other applications?

          • 2. Re: blank prints from elements 9.
            berrlala Community Member

            the canon is new, and i can print the photo if i save it outside the app as a jpg. I have the latest driver.

            • 3. Re: blank prints from elements 9.
              Barbara B. CommunityMVP

              Go to your username>library>preferences and delete:

               

              com.adobe.PhotoshopElements.plist

              Adobe Photoshop Elements 9 Paths

              Adobe Photoshop Elements 9 Settings

               

              repair permissions and make sure you have the latest driver for your printer.

              • 4. Re: blank prints from elements 9.
                berrlala Community Member

                I'm not sure how to repair the permissions!

                The driver is most current.

                • 5. Re: blank prints from elements 9.
                  99jon CommunityMVP

                  To improve your system's performance, use the permissions repair function in Disk Utility:

                   

                  1. To open Disk Utility, from the Applications folder, openUtilities, and then double-click the Disk Utility icon.

                  2. In the column on the left, click your startup disk.

                  3. Click the First Aid tab, and then click Repair Disk Permissions. Disk Utility will reset any files and folders with incorrect settings.
                  • 6. Re: blank prints from elements 9.
                    berrlala Community Member

                    I have repaired the disc permissions, restarted the mac, and still have a blank preview when i go to print from elements app!

                    • 7. Re: blank prints from elements 9.
                      99jon CommunityMVP

                      You need to press the print button within elemnebts to get to the mac dialog and preview.

                       

                      What's happening?

                       

                      PrintDialogMacOS.jpg

                      • 8. Re: blank prints from elements 9.
                        berrlala Community Member

                        When i hit "print" in the app, it goes to the mac print window, then i hit "preview" and it is blank.

                        • 9. Re: blank prints from elements 9.
                          99jon CommunityMVP

                          hmmm. What resolution are you using?

                           

                          If your setting is 72 or 96 try increasing.

                          • 10. Re: blank prints from elements 9.
                            berrlala Community Member

                            the resolution is higher.

                            I have resorted to calling and paying for some help!

                            However, i have little faith in this system as i have been disconnected!!

                             

                            I can only hope for a solution.

                            will post an update on the answers i get.

                             

                            Thank you for your attempt thus far.

                            • 11. Re: blank prints from elements 9.
                              Barbara B. CommunityMVP

                              You usually can't preview in the OSX window (as opposed to the PSE print window) from PSE and you shouldn't need to. Just pick your paper/ink settings and click print.

                               

                              However, it sounds to me like a driver problem. You didn't install the driver on the CD that came with the printer, did you?

                               

                              Can you print from OS X preview app?

                              • 12. Re: blank prints from elements 9.
                                berrlala Community Member

                                I can print from all other apps.

                                the help i got from calling abobe, got us all the way to loging in as root user, and it worked fine. but when i loged myself back in it did not work.

                                after an hour she determined that it is a permissions issue.

                                i already did the permissions repair.

                                now i was on with apple, and we did it again, and still nothing.

                                then i got disconnected, for the second time.

                                 

                                way too much time on this.

                                Is it apple, or is it adbdo.

                                 

                                I did not get a disc with the elements app, i got it frim adobe online.

                                • 13. Re: blank prints from elements 9.
                                  Barbara B. CommunityMVP

                                  If you create a new admin user and log in there can you print from PSE?

                                  • 14. Re: blank prints from elements 9.
                                    berrlala Community Member

                                    the adobe help person walked me through logging in as the "root user" and there was no problem printing right from the elements app. but it wont work on mine. if i sign on as the root user, how can i get to my files?

                                    • 15. Re: blank prints from elements 9.
                                      Barbara B. CommunityMVP

                                      You should never sign on as the root user except for extreme troubleshooting situations. Root has unlimited access to every file on your computer and while you're logged in that way your computer is very vulnerable--all the files that are normally locked away and not accessible for security can be changed as easily as a photo or a word processing document. You should disable root when you do not need it. I meant create a regular admin account and try. Using root as a regular user is dangerous and not recommended. You can inadvertently trash your system quite easily if you alter or delete the wrong file when logged in as root, and any malware that might normally be harmless because of the basic security protections and sandboxing in the operating system could have a field day if you were to somehow get something.

                                       

                                      More from apple about Root:

                                       

                                      http://support.apple.com/kb/HT1528?viewlocale=en_US&locale=en_US

                                      • 16. Re: blank prints from elements 9.
                                        berrlala Community Member

                                        I spent a few hours on the phone with an apple guy who basiclly fixed the problem. I could actually print from the app, and see it in the preview window.

                                        When we were finished, and I was happy, we left something "indexing" in the psotlight. I do not know what it was, but it had 6 more hours to go, so i left for work.

                                        At 9PM when i got home the indexing was finished, but now the problem is back.I have to save the photo as a jpg, and open with preview, and print it.

                                        Not such a terrible prohlem, except i need to correct the color in the app.

                                         

                                         

                                        So, I have ordered the PSE10 to do the upgrade. I'm hoping it will fix itself!!

                                        wishfull thinking!

                                         

                                        I feel stranded.

                                        • 17. Re: blank prints from elements 9.
                                          Barbara B. CommunityMVP

                                          I hope it does, but I frankly doubt it. What you are describing is not a known problem with PSE and there is very little difference between PSE 9 and 10. Let us know how it goes. I can't see any reason whatever why spotlight indexing (basically the OS X system search making its database) should have any effect whatever on your ability to print.