flash player 11.3.300.265 wont install in firefox

[beermugNY]

Hello:

I just recently got an update message on my computer for updating the Flash player, which i did. I then looked at the Flash player control panel and it showed that version 11.3.300.265 is installed for Active x and plug-in browsers. However, when i enter each browser [ i have Chrome, Opera,Firefox, and IE9], and access the Adobe check Flash player version link, Chrome, IE9 ,and Opera browsers show the current version installed. Firefox shows 11.3.300.262, so even though the installation said updated successfully, it did not update to 11.3.300.265

Is there a way to correct this ??  Thanks

My computer details:

Windows7 Ultimate 64 bit installed ver 6.1 build 7601 serv pack 1

Browsers installed:

IE9 32 bit ver 9.0.8112.16421 

Firefox 14.0.1

Opera 12.00

Google Chrome 20.0.1132.57m

Flash Player installed [according to www.adobe.com/software/flash/about/

version 11.3.300.262  in Firefox

version 11.3.300.265 in IE9, Opera, Google Chrome

[pwillener]

There are three different versions of Flash Player on the Windows platform:

1. Flash Player ActiveX for Internet Explorer
2. Flash Player plugin in Chrome, which comes preinstalled with Chrome
3. Flash Player plugin for all other browsers, like Firefox, Opera, etc.

So you do have to run two installers if you run IE and other browsers.

Download the plugin installer from http://get.adobe.com/flashplayer/otherversions/ or wait until the auto-updater updates the Firefox plugin.

I have a long time ago requested that the two installers are combined, but so far that has not happened.

If you are in favor to combine the installers, vote for it at https://bugbase.adobe.com/index.cfm?event=bug&id=2945082

[beermugNY]

Hello Pat:

I had already run the flash player install in each browser individually

earlier today. I just tried the link that you sent for "flash player

for other browsers". The result of the "adobe flash check version is

still the same"

"You have version 11,3,300,262 installed"

So, it must be something else in particular about the Firefox browser

that is preventing the update to 11.3.300.265

I did run the check version again in Opera browser and it did say "You

have version 11,3,300,265"

Thank you for your prompt reply and please let me know when a possible

solution is found.

Respectfully;

Ed Gelpern

[pwillener]

This is a bit weird; that Opera shows build 265 and firefox 262...

Can you tell me what file you have in C:\Windows\system32\Macromed\Flash?

Also, can you post the contents of the FlashInstall.log file in that same folder?

[beermugNY]

folder C:/windows/system32/macromedia/flash contains the following

files when viewing in Windows Explorer

Flash64_11_3_300_265.ocx 7/23/12 ActiveX

Control 12,159kb

FlashInstall.log

7/24/12 Text Document 33kb

FlashUtil64_11_3_300_265_ActiveX.dll 7/23/12 Appl

Extension 501kb

FlashUtil64_11_3_300_265_ActiveX.exe 7/23/12 Application

409kb

FlashUtil64_11_3_300_265_Plugin.exe 7/24/12 Application

409kb

NPSWF64_11_3_300_265.dll 7/24/12 Appl

Extension 12,026kb

I have "show hidden files, folders, and drives" enabled, in my windows

explorer file system.

The FlashInstall.log is attached to this email. Please find it above.

*note: i don't know if this is of any importance. When i tried to attach

the log file, i had to locate the windows/system32/Macromedia/Flash

folder of course. When it displayed the contents of that folder, i

noticed other files in addition to what is listed above. They are the

following:

FlashPlayerTrust 9/09/11

Flash32_11_3_300_257.ocx 6/13/12 ActiveX

Control 9,065kb

Flash32_11_3_300_265.ocx 7/23/12 ActiveX

Control 9,068kb

Flashplayer.xpt 7/24/12

Xpt File 1kb

FlashPlayerUpdateService.exe 7/24/12

Application 245kb

FlashUtil32_11_3_300_257_ActiveX.dll 6/13/12 Appl Extension

455kb

FlashUtil32_11_3_300_257_ActiveX.exe 6/13/12 Application

671kb

FlashUtil32_11_3_300_265_ActiveX.dll 7/23/12 Appl Extension

455kb

FlashUtil32_11_3_300_265_ActiveX.exe 7/23/12 Application

671kb

FlashUtil32_11_3_300_265_Plugin.exe 7/24/12 Application

671kb

Install.log

5/07/10 Text Document 36kb

Thanking You Again

Sincerely;

Ed Gelpern