4 Replies Latest reply: Jul 26, 2012 4:00 PM by Zinusmero RSS

    Acrobat Pro 10.1.13 Hangs when sending for shared review

    Zinusmero Community Member

      Hi all,

       

      The company where I work has recently upgraded from Design Standard CS3 to CS6. While this has fixed the numerous problems with Indesign, Acrobat's shared reviews still give me trouble.

       

      In the past if i tried to do a shared review and send the emails from within acrobat, it would crash. I was resigned to a lifetime of never using this feature and saving the files to my hard drive and then manually sending the email with a link.

       

      After the installation of Acrobat 10.1.3, there is a new problem.

       

      I can create a shared review and send the emails through acrobat but it never completes the sending. The odd thing is, it does make the review file, copy it to the correct location and sends the email. The only way to get out of Acrobat is to make it crash. It gets stuck at the screen below.

       

      Acrobat hang.png

      This is marginally better than what i use to use as it at least sends the email but it isnt ideal.

       

      I have tried different network locations with different length directory names and also the root directory, but i get the same result. Only once has it done it without a problem.

       

      Has anyone else had this problem and is there a solution?