Adobe Premier Elements 9 setup problem

[Qsawatsky]

Hello.

I recently purchased a Dell Inspiron 15R special edition laptop, and was provided with a copy of Adobe Premier Elements 9.  However, whenever I attempt to use PRE, it asks me to select my country/region.

Normally, this would not be an issue, but the country/region selector drop down menu is completely blank and does not change when I click on it.

Is there a way I could fix this problem?

Thank you.

[Jeff A Wright · Accepted solution]

It might possibly have something to do with your DPI setting.  If you go to Start>Control Panels>Display and select the Set custom text size what is it set too?  Please try setting it for 100% and see if you continue to face the same difficulty.

[Qsawatsky]

Thank you so much, Jeff.  I tried setting the font size at 100% and the problem was resolved.

[Jeff A Wright]

Excellent thank you for the update Qsawatsky!

[cablvr]

Interesting - I had a similar issue with Elements 10. I was told by Adobe Support to:

1. Uninstall Elements 10.
2. Change the date on my Mac to 11/01/11.
3. Reinstall Elements 10.

It worked!