Go to the control panel and check dpi scaling under Appearance or Display.
It’s not uncommon to see a setting of 125% or higher to improve screen readability but PSE requires a dpi of 96 or 100%
Whilst the Editor Menu will appear at 120% to 149% the Organizer Menu (and the advanced button in downloader) won’t. Sometimes the mouse or tool cursors are distorted.
Try a setting of 115% to 120% otherwise use 100%. A common display resolution, notably for notebooks/laptops, and netbooks is 1024 x 768 but PSE requires a screen height of 800 for full functionality. If your height resolution is out of the range 768 to 800 try experimenting with the slider/settings.
For more information click here - missing organizer menus
Thanks for the fast response, however ... It's already set to 100%
For info, my resolution is 5760 x 1080 (spread over 3 screens with eyefinity)
There have been a few problems posted here with using multiple monitors. I don't remember if any were resolved, but use the "Ask a Question" box on this forum's main discussions page to search for "multiple monitors", etc.
Try using floating documents and then drag/arrange pallets or the main editing window to a secondary monitor.
From the editor menu click edit à preferences à general
Then check the box “Allow Floating documents in Full Edit Mode”
The floating documents does not fix it
I had a look for multiple monitors - but do not see my problem (nor similar). Also, I have the error on exit issue - I suspect that is related?
Sorry I can’t think of anything else. Seems monitor set-up related as I notice the options bar partly missing from the top of your menu.
I'm new to Adobe products and their support model, but have worked in IT for 25+ years. I wonder if anyone can shed light on where I go from here, I like the features I have seen in the product but am not prepared to take the risk on buying the full product just so I can log a support case.
Seems a little strange to me that the company 100% relies on the user community to address installation issues
Yes, support for the trial is a problem. Just out of interest have you tried temporarily reducing from the native resolution for your monitor?
Downloading the ASA tool may help you pinpoint the log error.
OK, so rather than reduce my monitor resolution (don't forget I run 5760 x 1080 across 3 monitors) - I instead disabled eyefinity (the ATI option that makes the 3 monitors behave as a single desktop. So with all 3 monitors displaying the same desktop/images/content (i.e. triplcate) and running 1920 x 1080 on each.
This fixed both problems - i.e. no errors on exit and no corruption to the screen layout in elements. So, I have a workaround and also know eyefinity is the root cause. I searched for eyefinity and found this http://forums.adobe.com/message/4112540#4112540 I followed the last post (compatibility options) but it does not fix it for me! I would have expected Adobe to fix this by now (6 months) or do they not implement patches?
I'll continue my trial before making a decision on purchase - but not sure I want to keep disabling eyefinity (which I need for my other apps)