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Presenter says "internal error" and shuts down on start up

Guest
Jul 26, 2012 Jul 26, 2012

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I am reviewing preseneter for use by our company so I installed the trial version and it shuts down right on start up. It has never successfully run. I was able to grab a screenshot before it shut down. presenter_error.png

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LEGEND ,
Jul 26, 2012 Jul 26, 2012

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Select Use ffdshow and Presenter should then work.

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Guest
Jul 26, 2012 Jul 26, 2012

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Program shuts down before I can make the selection. I had to try a few times just to grab a screenshot

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LEGEND ,
Jul 26, 2012 Jul 26, 2012

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What version of PowerPoint are you using?

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Engaged ,
Jul 26, 2012 Jul 26, 2012

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Hello,

I am Mukul from Adobe Presenter Engineering Team. Can you please email us your issue on mvlele@adobe.com

we will setup a meeting and try our best to resolve your issue as quickly as possible.

Regards,

Mukul

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New Here ,
Jul 26, 2012 Jul 26, 2012

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We have a built in Troubleshoot mechanism in Video Creator. Encourage you to send us the diagnostic logs this way.

How to do this:

http://help.adobe.com/en_US/presenter/using/WS16484b78be4e1542-766b36611370cc9e7b7-7ffc.html

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