5 Replies Latest reply: Jul 26, 2012 10:41 PM by Sony Kadavan

Presenter says "internal error" and shuts down on start up

AgilentLSCA Jul 26, 2012 2:42 PM

I am reviewing preseneter for use by our company so I installed the trial version and it shuts down right on start up. It has never successfully run. I was able to grab a screenshot before it shut down.

1. Re: Presenter says "internal error" and shuts down on start up

Jorma@RealEyes Jul 26, 2012 3:59 PM (in response to AgilentLSCA)

Select Use ffdshow and Presenter should then work.
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2. Re: Presenter says "internal error" and shuts down on start up

AgilentLSCA Jul 26, 2012 4:09 PM (in response to Jorma@RealEyes)

Program shuts down before I can make the selection. I had to try a few times just to grab a screenshot
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3. Re: Presenter says "internal error" and shuts down on start up

Jorma@RealEyes Jul 26, 2012 4:19 PM (in response to AgilentLSCA)

What version of PowerPoint are you using?
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4. Re: Presenter says "internal error" and shuts down on start up

Mukul_Adobe Jul 26, 2012 10:34 PM (in response to AgilentLSCA)

Hello,

I am Mukul from Adobe Presenter Engineering Team. Can you please email us your issue on mvlele@adobe.com
we will setup a meeting and try our best to resolve your issue as quickly as possible.

Regards,
Mukul
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5. Re: Presenter says "internal error" and shuts down on start up

Sony Kadavan Jul 26, 2012 10:41 PM (in response to Mukul_Adobe)

We have a built in Troubleshoot mechanism in Video Creator. Encourage you to send us the diagnostic logs this way.
How to do this:
http://help.adobe.com/en_US/presenter/using/WS16484b78be4e1542-766b36611370cc9e7b7-7ffc.ht ml
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