8 Replies Latest reply: Jul 27, 2012 8:32 AM by Vikrant Rai RSS

    # for CS6 not a qualifying product

    Carin Barnett

      I ordered the disc for CS6, but got antsy so downloaded CS6 Extended.  I go to put in my # and there is no drop down for CS6, only CS6 Extended, so I put in my # and it says not for a qualifying product.  Hmmm, what to do?

        • 1. Re: # for CS6 not a qualifying product
          Jeff A Wright Employee Hosts

          What CS6 product are you trying to install?  Which is the previous Adobe product you are trying to upgrade from?  Finally what operating system are you using?

          • 2. Re: # for CS6 not a qualifying product
            Carin Barnett Community Member

            I am using a Mac OS X Mountain Lion.  It's a brand new computer so didn't upgrade on this computer.  Trying to enter my code from the CS6 disc onto my downloaded version that is CS6 Extended.  But I don't have an option for the drop down for just plain ol' CS6, only the extended version.

            • 3. Re: # for CS6 not a qualifying product
              Jeff A Wright Employee Hosts

              Are you trying to upgrade from Photoshop CS6 to Photoshop CS6 Extended?

              • 4. Re: # for CS6 not a qualifying product
                Carin Barnett Community Member

                No, I am not.  Just CS6.  But when I went to download the trial version, there was only Extended to choose from. 

                • 5. Re: # for CS6 not a qualifying product
                  Jeff A Wright Employee Hosts

                  Ok then what are you trying to install and what product are you trying to upgrade too?  Without this information I am afraid I will be unable to provide any additional assistance. 

                   

                  You may also want to contact our support team as they can obtain this information by decoding the serial numbers you are trying to utilize.

                  • 6. Re: # for CS6 not a qualifying product
                    Carin Barnett Community Member

                    Sigh, I thought I was making sense...

                    OK, I bought a hard copy of CS6 but instead of waiting for it to arrive by mail I decided to download the version. Only I couldn't get just CS6, I had to get CS6 Extended.  Now my trial version of CS6 Extended has expired. I go to put in my key code only the code won't work because it's a code for CS6 and I have CS6 Extended trial version on my computer.   Under the dropdown menu for what product I want to register, CS6 in not an option, only CS6 extended.  I only want CS6, not extended. 

                    • 7. Re: # for CS6 not a qualifying product
                      Jeff A Wright Employee Hosts

                      I am sorry Carin but Creative Suite 6 is a whole series of products.  I would recommend at this point you contact our support team as they can better identify the exact products you are trying to install and review the serial numbers which you are attempting to enter.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

                      • 8. Re: # for CS6 not a qualifying product
                        Vikrant Rai Employee Hosts

                        @Carin,

                        It seems to me that you're talking about Photoshop CS6. Using a trial version, till the time the disc arrives is not an issue.

                        PS Cs6 Extended will convert to standard Photoshop when you enter a serial number that belongs to standard version.

                        The issue seems to be the serial number, which is being flagged invalid.

                         

                        The serial number can be invalid, if you ordered an Upgrade from a previous version, and the installer is unable to find an old installation on your computer.

                        If you install an upgrade on a fresh computer, you'll be prompted for the serial number twice: once for qualifying product (old Photoshop, CS5 perhaps) and once that is entered, for the new serial number.

                         

                        So do you have the serial number for an earlier version of Photoshop? If not, please check your order details and see if you ordered an upgrade or a fresh licence.