Flash Player Update and Download Problem

[Imanannie]

I had a message telling me to update my Adobe Flash player, so I tried doing that. Got a message that the update needed to close, so apparently it didn't finish updating.(can't remember the message exactly since I didn't know it was going to lead to this problem). Then I found I could not open my email or other sites requiring Adobe Flash Player. It appeared that Adobe had been removed all together.

I tried downloading Adobe Flash Player 11.3.300.268. It starts downloading but in the end gives me an error message saying: "Host Unable to Load Application Configuration". I use Windows XP and Internet Explorer 8. I tried saving Adobe Flash Player to my computer before trying to run it but it won't run when I try to open it...I just get the same Host message.

I tried using System Restore to restore my settings to a date 6 days ago, but after the process completed, I got a message that the process was "incomplete because there had not been any changes to my computer"! Well, there have been changes since I used to have Adobe Flash Player and now I don't, and I can't install and run it, meaning I can't open my email or other sites that require it. Please help me fix this. I'm not a computer wizard. Would appreciate any help!

[chris.campbell · Accepted solution]

Could you try downloading and installing the appropriate stand alone installer that you can find here?

http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-windows.ht...

[Imanannie]

Thank you for your reply, Chris.

Could you please direct me to which item on that page I would need to click on? There are alot of topics on that page and I didn't see anything called a stand alone installer, but like I said, I don't know alot about computers.

Thanks so much!

[Imanannie]

Chris,

I have finally gotten Flash Player installed and working again.

I was on a site that required it, and a disabled pop-up said to click on it if I wanted to allow it to install, so I clicked and it finally installed successfully.

Thanks for your help.