Impossible to install Flash Player for IE (impossible registering active X).

[edp01]

Hello,

is 2 days I try to install in a PC Flash Player for IE 9 (Windows 7 64 BIT).

I try all but the installation fail when the installation try to register the ocx!

I try to register the ocx also manually (with regsvr32 from prompt) but I have always the error 8002801C that you can see below (I paste the log of installation, you can see the problem).

LOG OF INSTALLATION:

=O====== M/11.3.300.268 2012-07-26+17-55-43.403 ========

0000 00000010 "C:\Users\TEST.DOMAIN\AppData\Local\Temp\install_flash_player_ax.exe" -install -iv 8 -au 0

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0005 00000011 1

0006 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0007 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_268.ocx

0008 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.exe

0009 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.dll

0010 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0011 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

0012 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183

0013 00001032 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_268.ocx 8002801C

0014 00000018

0015 00001032 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_268.ocx 8002801C

=X====== M/11.3.300.268 2012-07-26+17-55-48.145 ========

Please note that installation in Firefox work fine (because the installation dont try to register ocx, I think) and Flash Palyer in Firefox work fine also.

I have control all the permission but I see other user have my problem.

This is crazy, as had say another user!!!!

Please can you help me?

[edp01]

Only to add the also the log in C:\Windows\System32\Macromed\Flash:

=O====== M/11.3.300.268 2012-07-26+17-55-45.010 ========
0000 00000010 "C:\Users\TEST.DOMAIN\AppData\Local\Temp\{15970436-98C0-452B-9DBD-16DA68A9BD19}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0
0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0006 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx
0007 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.exe
0008 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.dll
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00001032 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx 8002801C
0011 00000018
0012 00001032 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx 8002801C
=X====== M/11.3.300.268 2012-07-26+17-55-46.326 ========

I hope somebody can help me.

[chris.campbell]

I'm assuming that you've tried to do a clean install, so I think the next step would be to try and fix your file/folder/registry permissions.  Can you try the steps outlined in this FAQ and let me know how it goes?

How do I fix Windows permission problems with Flash Player?

Thanks,

Chris

[edp01]

I have try with the procedure but not work, I have the same error when I try to install Adobe Flash Player.

When the .bat finish this is the last rows in the DOS prompt:

Elapsed Time: 00 00:00:00

Done:       12, Modified       12, Failed        0, Syntax errors        0

Last Done  : C:\Windows\SysWow64\Macromed\Flash\FlashPlayerTrust\PremiereElement

s10dot0.cfg

=========================

Finished.

=========================

Premere un tasto per continuare . . .

Other ideas?

Or is impossible to use Flash Palyer in Windows 7 64 BIT with IE?

Thank you.

[pwillener]

I use Flash Player 11.3.300.268 on Windows 7 64-bit with IE9 (both 32-bit & 64-bit editions).

Can I ask you to try a different installer (but no guarantee that it will work better):

download the MSI installer from http://www.adobe.com/products/flashplayer/distribution3.html and save it to disk, then close all browser windows and run the downloaded installer.

Make sure you run the installer as an Administrator user.

[edp01]

Thank you for answer.

I have try, the ionstallation tell me was succefully but nothing change.

I try registreing manual the ocx but I have the same error.

I dont know what I can do.

[pwillener]

If the SubInACL procedure did not clear the permission problem, then we need to find out manually where exactly the permission is wrong.  The best tool for this is Process Monitor.

Can you try the following:

1. download ProcMon from http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
2. extract the files from ProcessMonitor.zip
3. uninstall Flash Player using the uninstaller from http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html
4. delete all files and folders in
   • C:\Windows\system32\Macromed\Flash
   • C:\Windows\syswow64\Macromed\Flash
5. download the latest install_flash_player_ax.exe from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-windows.ht... if you do not already have it
6. start Procmon64.exe
7. on the Process Monitor Filter panel, specify
   • Display entries matching these: Process Name is install_flash_player_ax.exe; click [Add], then [OK]
8. run install_flash_player_ax.exe
9. in ProcMon, click File, then Save...

Now you can try to find yourself if you can see what's going wrong, or you can send me the Logfile.PML file from ProcMon to my email address.  I will send you a PM with my email address.

If that ProcMon log file is larger than 2MB or so, can you zip it up before sending it to me?

Sorry for making things so complicated, but I don't know any other way to find out what's wrong.

[chris.campbell]

You might also want to try to create a new, temporary user account and see if you can get it registered there.  This is not normal behavior, and very rare which leads me to believe that we're dealing with permissions in your user account or possibly at a lower level.

Out of curiosity, when you tried to register the activex by hand, did you do this from an elevated (open as administrator) command prompt?

[edp01]

Hi,

thank you for all answer.

When I try, about ten days ago, the procedure suggested from Pat I dont know why FP was installed correctly.

Unfortunatelly today the problem return adn I made the ProcMon log file and I jaust send it to Pat.

I hope this can help to resolve this problem (and I see in the forum that I'm not the only I have this problem!).

[pwillener]

I have received your ProcMon log, but didn't have time to look at it yet.

Question: you write that the problem returned; what problem, exactly?  Originally you were unable to register the ActiveX ocx, but now what is the problem?

[edp01]

The problem is the same, unable to register the ActiveX OCX.

[pwillener]

I'm attaching your ProcMon log file to this post; hopefully someone from the installer team can have a look at it.

[chris.campbell]

Thanks for the log, I've got it at the top of my todo list tomorrow.

[chris.campbell]

Could you do steps 1 - 5 in this post:

http://forums.adobe.com/message/4311497#4311497

And post the log output or email it to me at ccampbel@adobe.com?

Thanks,

Chris

[edp01]

Hello, now I try and I say to you, thank you.

[edp01]

Excuse me Chris, wich steps 1-5? Enable the Administrator? I dont understand wich pog I should send to you. Thank you.

[edp01]

Sorry, I have find, I send to your mail the report log (I dont understand how I can attach the file to the post in the forum).

Thank you very much.

[chris.campbell]

I've just updated the reset_fp11.bat script in the following FAQ.  Would you mind giving it a try again?

How do I fix Windows permission problems with Flash Player?

[edp01]

Hi Chris,

thank you very much but unfortunatelly the problem is not resolved.

I have the same problem: impossible registiring activex.

[edp01]

Hello,

please, nobody have one idea to fix this problem?

Is incredible.

[chris.campbell]

When you tried to register by hand, was the command prompt elevated to admin?

It would be interesting to try these steps when registering:

1. Make sure that you are logged into the computer as local Administrator, or are part of the local Administrator group.
2. To identify which registry key is causing the problem use Regmon (a freeware tool published by SysInternals). Use Regmon to capture all registry access when regsvr32 is run. If an ‘OpenKey’ request fails with ‘Access Denied’ (which is listed by Regmon as ‘ACCDENIED’) then run regedt32 and check the permissions on that registry key. If necessary change the permissions on the key to grant local Administrators ‘Full Control’.
3. Finally, try registering the COM object again.

[pwillener]

Chris,

a procmon log from this user is attached in my post #11.

[edp01]

Hi to all,

yes, I have made a ProcMon and Pat have attached this in post #11.

I have redo the procedure, now I send the new zip file to Chris mail with PML file (I'm not able to attach here in the post the file).

I dont find ACCDENIED entry.

Anyway it is a nightmare!

I see that I'm not the lonely with problem of permission, I think is better if Adobe create a new update of Flash Player.

Thank you very much.

Best regards.

[edp01]

Hi to all,

please nobody have news for me?

Thank you.

Best regards.

[edp01]

Hi,

I have wait months but nobody know how resolve the problem with this "software"................................................................................

Incredible.