Copy link to clipboard
Copied
This is maddening... Here I am prompted in the past couple days to update Flash Player on my PCs however, the installation fails to register on 3 of them.
I am running Windows 7 64bit on all 3, IE8 on 2 and IE9 on 1. Same issue with all 3!
I have followed the installation support instructions, downloaded the Flash Uninstalled, downloaded the latest Flash version, re-installed and the same thing continues to happen.
How does one fix this? This is crazy!
Copy link to clipboard
Copied
"Failed to register" is a permission issue, usually in the Windows registry.
Did you run the installation as an Administrator user? Or did you allow the background update, which should not require an Admin user?
The ultimate fix for permission issues is described in http://forums.adobe.com/thread/987370
Copy link to clipboard
Copied
I did run it as Amin. No love.....
Copy link to clipboard
Copied
Also, I found the link you listed, http://forums.adobe.com/thread/987370 yesterday and have already tried that. It doesn't work either! Where can I get assistance with this extremely annoying problem?
Copy link to clipboard
Copied
Can you post the contents of a FlashPlayer.log file in either C:\Windows\system32\Macromed\Flash or C:\Windows\syswow64\Macromed\Flash or both?
Copy link to clipboard
Copied
As I needed to get my main computer running with Flash I restored it to a previous date when Flash was working and then configured Flash to NOT UPDATE. I will send the log files from my other computers exhibiting the same issue shortly.
Copy link to clipboard
Copied
How do you propose to post the contents of the log file? I can't attach anything here and it will not accept a cut and paste from the log files??
Copy link to clipboard
Copied
You can paste using the standard Windows keyboard shortcut Ctrl+V.
Copy link to clipboard
Copied
Um.....nope.. I can't.. Which is why I asked the question...
Copy link to clipboard
Copied
I don't understand; what happens when you try?
Here, I am just pasting the contents of my FlashInstall.log file...
=O====== M/11.3.300.268 2012-07-27+00-58-22.623 ========
0000 00000010 "C:\Users\PWILLE~1\AppData\Local\Temp\{1A5228D7-8420-41E2-95DF-7033EDDA351E}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002
0003 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx
0004 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.exe
0005 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.dll
0006 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
=X====== M/11.3.300.268 2012-07-27+00-58-26.587 ========
=O====== M/11.3.300.268 2012-07-27+00-58-47.927 ========
0000 00000010 "C:\Users\PWILLE~1\AppData\Local\Temp\{FE0E85F8-C5B5-4227-B233-B5D230F2C815}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002
0003
0004
0005
0006
0007
0008
0009
0010 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_3_300_268.dll
0011 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_Plugin.exe
0012 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
=X====== M/11.3.300.268 2012-07-27+00-58-51.389 ========
=O====== M/11.3.300.268 2012-07-27+00-58-13.664 ========
0000 00000010 "C:\Users\pwillener\Downloads\install_flash_player_11_active_x(1).exe"
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00000011 1
0003 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_268.ocx
0004 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.exe
0005 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.dll
0006 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0007
0008
0009 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0010
0011
0012
=X====== M/11.3.300.268 2012-07-27+00-58-35.371 ========
=O====== M/11.3.300.268 2012-07-27+00-58-40.360 ========
0000 00000010 "C:\Users\pwillener\Downloads\install_flash_player_11_plugin(1).exe"
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00000011 1
0003
0004
0005
0006
0007
0008
0009 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_268.dll
0010 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_Plugin.exe
0011 00000017 C:\Windows\SysWOW64\Macromed\Flash
0012 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0013
0014
0015 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_3_300_268.exe
0016 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0017
0018
0019
Message was edited by: Pat Willener - added the 32-bit log as well.
Copy link to clipboard
Copied
There is another topic open with a similar problem; see http://forums.adobe.com/message/4584448#4584448
Can you try what Chris Campbell suggested in his last post?