10 Replies Latest reply: Jul 28, 2012 12:10 AM by pwillener RSS

    Flash Player fails to register on 3 PCs!

    tonymuffin Community Member

      This is maddening... Here I am prompted in the past couple days to update Flash Player on my PCs however, the installation fails to register on 3 of them.

       

      I am running Windows 7 64bit on all 3, IE8 on 2 and IE9 on 1.  Same issue with all 3!

       

      I have followed the installation support instructions, downloaded the Flash Uninstalled, downloaded the latest Flash version, re-installed and the same thing continues to happen.

       

      How does one fix this?  This is crazy!

        • 1. Re: Flash Player fails to register on 3 PCs!
          pwillener CommunityMVP

          "Failed to register" is a permission issue, usually in the Windows registry.

           

          Did you run the installation as an Administrator user?  Or did you allow the background update, which should not require an Admin user?

           

          The ultimate fix for permission issues is described in http://forums.adobe.com/thread/987370

          • 2. Re: Flash Player fails to register on 3 PCs!
            tonymuffin Community Member

            I did run it as Amin.  No love.....

            • 3. Re: Flash Player fails to register on 3 PCs!
              tonymuffin Community Member

              Also, I found the link you listed, http://forums.adobe.com/thread/987370 yesterday and have already tried that.  It doesn't work either!  Where can I get assistance with this extremely annoying problem?

              • 4. Re: Flash Player fails to register on 3 PCs!
                pwillener CommunityMVP

                Can you post the contents of a FlashPlayer.log file in either C:\Windows\system32\Macromed\Flash or C:\Windows\syswow64\Macromed\Flash or both?

                • 5. Re: Flash Player fails to register on 3 PCs!
                  tonymuffin Community Member

                  As I needed to get my main computer running with Flash I restored it to a previous date when Flash was working and then configured Flash to NOT UPDATE.  I will send the log files from my other computers exhibiting the same issue shortly.

                  • 6. Re: Flash Player fails to register on 3 PCs!
                    tonymuffin Community Member

                    How do you propose to post the contents of the log file?  I can't attach anything here and it will not accept a cut and paste from the log files??

                    • 7. Re: Flash Player fails to register on 3 PCs!
                      pwillener CommunityMVP

                      You can paste using the standard Windows keyboard shortcut Ctrl+V.

                      • 8. Re: Flash Player fails to register on 3 PCs!
                        tonymuffin Community Member

                        Um.....nope.. I can't.. Which is why I asked the question...

                        • 9. Re: Flash Player fails to register on 3 PCs!
                          pwillener CommunityMVP

                          I don't understand; what happens when you try?

                           

                          Here, I am just pasting the contents of my FlashInstall.log file...


                          =O====== M/11.3.300.268 2012-07-27+00-58-22.623 ========

                          0000 [I] 00000010 "C:\Users\PWILLE~1\AppData\Local\Temp\{1A5228D7-8420-41E2-95DF-7033EDDA351E}\InstallFlash Player.exe" -install -skipARPEntry -iv 1 -au 4294967295

                          0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                          0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                          0003 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_268.ocx

                          0004 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.exe

                          0005 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.dll

                          0006 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                          =X====== M/11.3.300.268 2012-07-27+00-58-26.587 ========

                           

                          =O====== M/11.3.300.268 2012-07-27+00-58-47.927 ========

                          0000 [I] 00000010 "C:\Users\PWILLE~1\AppData\Local\Temp\{FE0E85F8-C5B5-4227-B233-B5D230F2C815}\InstallFlash Player.exe" -install -skipARPEntry -iv 1 -au 4294967295

                          0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                          0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                          0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                          0004 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

                          0005 [W] 00001036 Software\Mozilla\Waterfox\extensions/Plugins 2

                          0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

                          0007 [W] 00001036 Software\Opera Software/Last CommandLine 2

                          0008 [W] 00001036 Software\Opera Software/Plugin Path 2

                          0009 [W] 00001036 Software\Opera Software/Plugin Path 2

                          0010 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_3_300_268.dll

                          0011 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_Plugin.exe

                          0012 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                          =X====== M/11.3.300.268 2012-07-27+00-58-51.389 ========


                          =O====== M/11.3.300.268 2012-07-27+00-58-13.664 ========

                          0000 [I] 00000010 "C:\Users\pwillener\Downloads\install_flash_player_11_active_x(1).exe"

                          0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                          0002 [I] 00000011 1

                          0003 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_268.ocx

                          0004 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.exe

                          0005 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.dll

                          0006 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                          0007 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

                          0008 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183

                          0009 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

                          0010 [W] 00001106

                          0011 [W] 00001106

                          0012 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

                          =X====== M/11.3.300.268 2012-07-27+00-58-35.371 ========

                           

                          =O====== M/11.3.300.268 2012-07-27+00-58-40.360 ========

                          0000 [I] 00000010 "C:\Users\pwillener\Downloads\install_flash_player_11_plugin(1).exe"

                          0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                          0002 [I] 00000011 1

                          0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                          0004 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                          0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                          0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

                          0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                          0008 [W] 00001036 Software\Opera Software/Plugin Path 2

                          0009 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_268.dll

                          0010 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_Plugin.exe

                          0011 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash

                          0012 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                          0013 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

                          0014 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183

                          0015 [I] 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_3_300_268.exe

                          0016 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

                          0017 [W] 00001106

                          0018 [W] 00001106

                          0019 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183


                           

                          Message was edited by: Pat Willener - added the 32-bit log as well.

                          • 10. Re: Flash Player fails to register on 3 PCs!
                            pwillener CommunityMVP

                            There is another topic open with a similar problem; see http://forums.adobe.com/message/4584448#4584448

                             

                            Can you try what Chris Campbell suggested in his last post?