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1. Re: How can I deactivate my Adobe software?
mbsbarb May 10, 2012 9:11 AM (in response to Michael Salinero)Hello,
I have deactivated/removed Adobe Pro on my old lap top. I want to re-download/einstall to my new lap top. How do I do this?
Thank you,
Barb Preikstas
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2. Re: How can I deactivate my Adobe software?
JRojas1995 May 10, 2012 10:48 AM (in response to Michael Salinero)I sold my old laptop after removing all programs and files. But I did not know I had to deactivate my Dreamweaver Cs$. How can I solve this issue, I cannot install it in my new computer. Cause it says is already on two, and I don't even have it anymore.
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3. Re: How can I deactivate my Adobe software?
Rxahhh May 11, 2012 9:33 PM (in response to Michael Salinero)3 people found this helpfulChoose Help>Deactivate where? From within the program? On the Adobe website. Does this apply to LR? Under Help in LR there is no deactivate option.
Dan
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4. Re: How can I deactivate my Adobe software?
ammcarbaugh May 16, 2012 11:15 AM (in response to Michael Salinero)Thank you, this was very helpful. I did discover that the 'deactivate' option was not available until I opened an actual document. I started Acrobat Reader Pro X and selected 'Help' on the menu bar but noticed that the 'deactivate' menu item was disabled. So, I selected or opened one of my recent reader files. After the file opened, I selected the 'help' category on the menu bar, again. This time the 'Activate' item was available. As you posted, It asked me if I wanted to do this temporarily or permanently. Thanks again . I need to transfer applications and files to a newer laptop.
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5. Re: How can I deactivate my Adobe software?
RichGopen Jun 5, 2012 12:16 PM (in response to Michael Salinero)I've reached my 2-computer limit for my Acrobat X Pro - but both of the computers it was installed on are dead. The first was a desktop that died last year. The other was my laptop that died a few weeks ago, but I was able to move the hard drive to a new (actually a used) similar laptop. Now I get the message that I have reached my limit & can't do another install, yet neither of my other installs is in use OR able to be deactivated by any means that I know of. Any ideas on what I can do???
[email address removed by host]
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6. Re: How can I deactivate my Adobe software?
nevkezth May 27, 2012 7:22 PM (in response to Michael Salinero)how to deactivate serial before uninstall of wrong disk in bundle
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7. Re: How can I deactivate my Adobe software?
karwinxhc May 28, 2012 12:33 PM (in response to mbsbarb)could I ask u a question? first,I install PS CS6 ,then,I wrote wrong numbers.Now,I can't input the nums. How to solve the problem?
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8. Re: How can I deactivate my Adobe software?
ProDesignTools Jun 1, 2012 7:26 PM (in response to RichGopen)@RichGopen -- you would have to contact Adobe customer service (see link at bottom of the page), they're the only ones who can really help with that for the activation database on their end.
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9. Re: How can I deactivate my Adobe software?
isabel@sobrevilla.org Jun 5, 2012 10:08 AM (in response to nevkezth)How I would be able to take the serial munber before install Adobe elementes 8 in my lapa top?
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10. Re: How can I deactivate my Adobe software?
Leonardophoto Jun 15, 2012 6:38 PM (in response to Michael Salinero)I deactived a version of photoshop on a computer that no longer works and have been using Photoshop on my newer desktop for several years (just one copy). I have just purchased a new laptop and it says that I have two copies already. How can I use my second copy on my new laptop.
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11. Re: How can I deactivate my Adobe software?
Manish-SharmaJun 15, 2012 8:49 PM (in response to Leonardophoto)
It might have not got deactivated properly from your old computer hence contact Adobe Support to get the count of activation resetted.
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12. Re: How can I deactivate my Adobe software?
n781lc Jun 18, 2012 3:33 PM (in response to Michael Salinero)I lost an HD on my 21.5" iMac which finally resulted in Apple replacing the computeer so one cc of CS6 went down with that HD. I then bought a 27" with the 1GB graphic card and put 16GB mem in it. But I get thethe "deactivate" pop up and I only have it installed on thhis and my Macbook.
could you help please?? I have had enough grief with the last couple of weeks downtime.
Ed
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13. Re: How can I deactivate my Adobe software?
smhxyz Jul 2, 2012 3:33 PM (in response to Michael Salinero)Was JRojas quesiton ever answered? I did much the same thing (uninstalled everything and gave the laptop to my sister). How can one deactivate software that is no longer in one's possession?
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14. Re: How can I deactivate my Adobe software?
Jeff A WrightJul 2, 2012 3:41 PM (in response to smhxyz)
You will be unable to deactivate remotely. If you end up running into this difficulty then I would recommend contacting our support team. We can evaluate your previous activations and override as needed.
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15. Re: How can I deactivate my Adobe software?
GRNBX RE Jul 28, 2012 2:26 PM (in response to Michael Salinero)I had a loaner computer that wasn't deactivated when I returned it. iTunes has a method of deactivating all computers virtually. I didn't see that option here. I'm going to send an email to Adobe.
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16. Re: How can I deactivate my Adobe software?
Jeff A WrightJul 28, 2012 3:50 PM (in response to GRNBX RE)
iTunes is basically reseting your activations. Our support teams can accomplish the same task for you as well. I would recommend going to Adobe.com and selecting Help>Contact Us. Once you choose the applicable options for your application you will be able to locate the support options available for your region.
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17. Re: How can I deactivate my Adobe software?
johnny146 Jul 29, 2012 4:50 PM (in response to Michael Salinero)so what can i do to get my pc to download this
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18. Re: How can I deactivate my Adobe software?
pwillener Jul 29, 2012 10:23 PM (in response to johnny146)johnny146 wrote:
so what can i do to get my pc to download this
Download what ???
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19. Re: How can I deactivate my Adobe software?
Darrellx Aug 24, 2012 4:23 AM (in response to Michael Salinero)And what do we do if your deactivation servers are "down"? I've tired to do Help > Deactivate for the last day and it keeps saying:
I've done this 10 times before and I can connect up to Adobe Updates, so I can connect to Adobe, but I just keep getting this error message. I can hit retry and it takes a few minutes but still comes back to the same error message. I don't have any proxy's, or firewalls. Chat said I should contact support, but... he was support, wasn't he?
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20. Re: How can I deactivate my Adobe software?
Jeff A WrightAug 24, 2012 9:28 AM (in response to Darrellx)
1 person found this helpfulIt is likely you have a software firewall issue or need to modify your host file. The activation servers have not been down recently. Please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/content/help/en/x-productkb/policy-pricing/activation-network-issue s.html for steps on how you can resolve this difficulty.
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21. Re: How can I deactivate my Adobe software?
BROSSEY Sep 20, 2012 1:48 AM (in response to Michael Salinero)I have recently successfully moved my activation to a new SSD drive in my computer (CS5.5 Design Premium and Lightroom 3). However, I have suffered a catastrophic failure of the drive, and cannot access any of the data on it. How can I deactivate the software to rebuild on another hard disk?
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22. Re: How can I deactivate my Adobe software?
cameradogdan Sep 20, 2012 7:13 PM (in response to BROSSEY)i also have this problem. i have had a major system crash and can not access my software to deactivcate it. can this be done by phone? i am in australia...
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23. Re: How can I deactivate my Adobe software?
Manish-SharmaOct 12, 2012 1:28 PM (in response to cameradogdan)
@danieljenkins, and @BROSSEY
No need to worry, simply call Adobe Support to get the activation count reset.
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24. Re: How can I deactivate my Adobe software?
Ozdachs Nov 14, 2012 12:40 PM (in response to Manish-Sharma)I just contacted support via chat because my system motherboard was replaced (and I cannot deactivate that device).
The chat rep made me wait 5 minutes before he/she wrote that support could not deactivate subscription devices and that I would have to do it myself. He offered to send me a link to the online support pages (where I found the instructions to contact Support).
This is just awful. I guess I will have to cancel my subscription.
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25. Re: How can I deactivate my Adobe software?
Jeff A WrightNov 14, 2012 1:08 PM (in response to Ozdachs)
Ozdachs what type of subscription do you have?
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26. Re: How can I deactivate my Adobe software?
Ozdachs Nov 14, 2012 2:48 PM (in response to Jeff A Wright)Creative Cloud. Two computer are apparently allowed (desktop and laptop). I'm only using this laptop mostly, but its motherboard was bad.
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27. Re: How can I deactivate my Adobe software?
Jeff A WrightNov 14, 2012 3:52 PM (in response to Ozdachs)
If it is Creative Cloud then you should be able to activate on a third computer yourself. The remaining activations should become available within 72 hours.
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28. Re: How can I deactivate my Adobe software?
Ozdachs Nov 15, 2012 11:15 AM (in response to Jeff A Wright)I am fairly confused about this activation.
After the new motherboard was installed, the first Adobe product I ran asked me to sign in to activate the subscription. I did, and everything seemed okay.
Then, maybe after a reboot, Acrobat asked to be activated. I signed in and was told that I had exceeded the subscription activation number. That's when i started looking for support.
Other Adobe products kept working.
Now I can start Acrobat XI Pro without any problems or getting any messages.
If you did something, thanks! If you didn't do anything, then this whole activation process remains a mystery, but I am up and happy... but wary.
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29. Re: How can I deactivate my Adobe software?
east_jeanette Nov 17, 2012 3:21 PM (in response to Ozdachs)I never ever left 1 message except this one. I dont know who contacted you`ll & i would love to find out who did. With all respect (jeanette)
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30. Re: How can I deactivate my Adobe software?
Jeff A WrightNov 18, 2012 10:14 AM (in response to east_jeanette)
East_jeanette did you have a specific inquiry?
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31. Re: How can I deactivate my Adobe software?
paulhomsy@yahoo.com Nov 28, 2012 6:47 PM (in response to JRojas1995)facing the same problem as you, CS5 on two computers. One that doesn't work and a new one where I installed CS5 again. Same problem as you to use CS5 for me. Very annoying.
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32. Re: How can I deactivate my Adobe software?
mariahjo12 Dec 5, 2012 7:10 AM (in response to Michael Salinero)My last computer iss dead, I can no longer turn it on to deactivate my creative suite, what do I do?
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33. Re: How can I deactivate my Adobe software?
Jeff A WrightDec 5, 2012 10:06 AM (in response to mariahjo12)
If you receive a message that you have exceeded your amount of allowable activations then please contact our support team. Please try installing prior to contacting them though as they will not be able to assist you unless the software is installed and you are receiving an activation error.
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34. Re: How can I deactivate my Adobe software?
Ardondo Dec 11, 2012 3:32 AM (in response to mariahjo12)I have similar problem, did you get an answer from somebody? Minulla on sama tilanne, saitko vastauksen?
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35. Re: How can I deactivate my Adobe software?
Ardondo Dec 11, 2012 3:35 AM (in response to Jeff A Wright)I did manage to install my Photoshop CS2 to another mac, but it collapses all the time after a few minutes. No messages at all.
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36. Re: How can I deactivate my Adobe software?
FoBoys Dec 25, 2012 12:21 PM (in response to Michael Salinero)I purchased a new MacBook Pro Retina and moved the CS5.5 to my new Retina. The previous MBP was completely erased.
Trying to put CS5.5 on a 2nd Mac and it says I cannot due to the 2nd MBP is using the license.
Any suggestions as to how get to use CS5 on my second home family Mac?
Thx Much and Merry Christmas
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37. Re: How can I deactivate my Adobe software?
JuliAnne1230 Jan 15, 2013 2:47 PM (in response to Michael Salinero)Hello. I have an Adoble Photoshop Element 8.0
I recently sent my old laptop to my grandmother and i forgot to deactive it. Is there any possible way to deactivate it from my account or something?
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38. Re: How can I deactivate my Adobe software?
Jeff A WrightJan 15, 2013 3:22 PM (in response to JuliAnne1230)
JuliAnne1230 please see message #33.
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39. Re: How can I deactivate my Adobe software?
vic east bay Feb 4, 2013 6:34 PM (in response to Michael Salinero)hi- do you have to choose deactivate permanently? I am pretty confused about this whole thing with 2 computers- i want to use cs5.5 on my imac and macbook pro but I guess that is really not possible. thanks-