another detail, the ads come through at the start, but when the video comes up it stays black though it appears to be playing and I can hear audio, just no picture. What can we do?
What is your operating system, version & edition?
What is your web browser?
If you are on Windows, what is your display adapter, device driver version & date? See http://forums.adobe.com/thread/945765
I tried updating the drivers as you suggest, they are the latest. I have
Windows 7, with the latest versions of Google Chrome, IE and Firefox
installed and the latest Adobe Flash player installed. Streaming video
works fine from YouTube and other sources, but not from the NBC website. I
get audio and the ad shows as color video but then the video goes black for
the event though we can hear audio so we know it's playing. Any other
ideas? Thanks, Mark
I too am having this issue, When I use Firefox the Flash app crashes, when I use IE9 I get black video but good audio. The advertisement does play perfectly in regular size and full screen. This is getting very frustrating. It is interesting to note my HP running Win 7 worked fine using Firefox (my wife steals my best laptop).
Windows 7 Ultimate Service Pack 1, x64, 8 Gb RAM Intel Core2Duo 2.8 GHz Dell XPS Laptop,
Flash - I have used 11.3, 11.2 and reverted to 10, no luck
And the rest of the details:
Component Details Subscore Base score Processor Intel(R) Core(TM)2 Duo CPU T9600 @ 2.80GHz 6.4 6.4 Determined by lowest subscore Memory (RAM) 8.00 GB 6.4 Graphics ATI Mobility Radeon HD 4670 6.7 Gaming graphics 4091 MB Total available graphics memory 6.7 Primary hard disk 129GB Free (224GB Total) 7.1 Windows 7 Ultimate System
Manufacturer Dell Inc. Model Studio XPS 1640 Total amount of system memory 8.00 GB RAM System type 64-bit operating system Number of processor cores 2 Storage
Total size of hard disk(s) 224 GB Disk partition (C:) 129 GB Free (224 GB Total) Media drive (D:) CD/DVD Graphics
Display adapter type ATI Mobility Radeon HD 4670 Total available graphics memory 4091 MB Dedicated graphics memory 1024 MB Dedicated system memory 0 MB Shared system memory 3067 MB Display adapter driver version 8.631.0.0 Primary monitor resolution 1920x1080 DirectX version DirectX 10
For Chrome, please see this bug report:
Reports are this is fixed in the Chrome Canary build which you can find here: https://tools.google.com/dlpage/chromesxs/
@bencalc - Can you try disabling hardware acceleration to see if it still occurs?