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Issues this morning ???

Participant ,
Jul 30, 2012 Jul 30, 2012

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All of the sudden NONE of my secured area passwords are letting our distirbutors login, I tested with one of my own I use and same thing..... They were working early this morning and then reports from the distributors started coming in, so I retested and sure enough, known login/passes are not working any more

Is there something up with the system this morning?


Thanks
Tom Cuneo

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Content management and modules , Newbie Corner

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correct answers 1 Correct answer

Adobe Employee , Jul 30, 2012 Jul 30, 2012

Quick update, both issues introduced in this release has been fixed, please see the release page here - http://forums.adobe.com/docs/DOC-2372 and the status page for the exact timeline.

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Participant ,
Jul 30, 2012 Jul 30, 2012

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Let me add that when we are trying to hit the secure login it is redirecting us to http://www.allnaturalassets.com/_System/SystemPages/General and is just a blank page.....

I reset my own login for this secured area and retested and it still is not working... We did nothing on this end so I am hoping something is known going on with BC right now.....


Tom

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New Here ,
Jul 30, 2012 Jul 30, 2012

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I'm Having exactly the same problem, and have to present the client login part of the site i'm building today, sigh!!, Ir was working fine about 6 hours ago, any ideas??

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Participant ,
Jul 30, 2012 Jul 30, 2012

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Im in a support chat right now with Adobe - will keep you posted, but is sounds like a system wide possibly issue....

Tom

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Adobe Employee ,
Jul 30, 2012 Jul 30, 2012

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Hey Tom,

The Engineering team has identified the issue and are now working to fix it and deploy a hotpatch, we will update the status page with more details as the hotpatch is deployed - http://status.businesscatalyst.com/ and the release notes available here - http://forums.adobe.com/docs/DOC-2372

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Participant ,
Jul 30, 2012 Jul 30, 2012

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They said they would update us on the forums here about it but it should get fixed with a release fix today....

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Participant ,
Jul 30, 2012 Jul 30, 2012

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Doh lol didnt see your post Staff until I posted and it refreshed lol 🙂


Thanks
Tom

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Adobe Employee ,
Jul 30, 2012 Jul 30, 2012

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Hey everyone,

A quick update on this one, a hotpatch that will address this is being deployed, pls see the exact timeline on the status page here - http://status.businesscatalyst.com/

Thanks!

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Participant ,
Jul 30, 2012 Jul 30, 2012

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Thanks for the updates!

Tom

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Adobe Employee ,
Jul 30, 2012 Jul 30, 2012

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Quick update, both issues introduced in this release has been fixed, please see the release page here - http://forums.adobe.com/docs/DOC-2372 and the status page for the exact timeline.

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Participant ,
Jul 30, 2012 Jul 30, 2012

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Yes I was just about to post my users are logging in now without issue 🙂

Much thanks for the quick response times for fixing this issue....

Thanks

Tom

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