The download status bar on the application manager gets all the way to the end and gets stuck there and the program never installs. I left Illustrator for three days and it was still stuck. It also took more than 24 hours to install InDesign. I tried using the Adobe cleaner tool to remove any remnance of CS4 apps but it wouldn't run on my computer. I got what looked like a command line screen for about a second. Too fast to even think about reading what it said. Any ideas? I can't work without these two programs.