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Might try download the trial version of these products and converting them to licensed Creative Cloud using the "License This Software" button
or try installing again when working in a new administrative user account
- Windows XP: Choose Start > Help And Support and see the article "Add a new user to the computer," or contact your system administrator.
- Windows Vista/Windows 7: Create new local administrator account (Windows Vista) (kb404912)
- Mac OS: Creating and modifying user accounts on the Apple support website