12 Replies Latest reply: Aug 13, 2012 10:27 PM by Possum VA RSS

    No "capable video play module" with HD 4000

    Derry K

      My version of this frequent problem doesn't seem to be published in the forum. I have a Vaio Z 2012 version, which has Intel HD 4000 graphics and no others. I get the "no capable video play module" whenever attempting to run Premiere Pro CS4.

       

      Running as administor using right-click does not help; neither does changing compatibility settings to run as administrator. Video driver is current.

       

      Adobe tech support says that my computer does not support OpenGL, based on the fact that PP6 does run with the default Microsoft VGA driver. (Don't suggest that as a solution to the problem; that driver doesn't support my external display). Sony had me reinstall the video driver, but other than that has no suggestions. Intel's website says that the HD 4000 supports OpenGL 3.3; Adobe's website says PP6 only needs OpenGL 2.0, so that should be okay.

       

      I knew that I would not get Mercury acceleration with this computer, but it's hard to believe that there could be a modern computer on which Premiere Pro doesn't run at all. Any suggestions?

       

      Thanks.