2 Replies Latest reply on Aug 27, 2012 8:43 AM by Heather_bailey

    Can't open Encore


      I can't open Encore as it ask for a serial number, Don't have as it's Adobe Creative Cloud. Premiere Pro opens fine.

        • 1. Re: Can't open Encore
          David__B Adobe Employee

          Hi OldTrucker049,


          It sounds like Encore might not have installed correctly. Might try uninstalling Premiere Pro and reinstalling it through Adobe Application Manager, when going to reinstall, might try right-clicking on Adobe Application Manager and choosing Run as Administator on Windows or in an new account with admin rights on Mac.


          Hope that helps,



          • 2. Re: Can't open Encore

            Hi Dave


            I have had the same issue and have tried your suggestion but to no avail ... please help!


            For Info: I am on the freebie membership at the moment to see if I will benefit from either purchasing the products or a full membership.


            I look forward to your advice.