2 Replies Latest reply: Sep 20, 2012 4:15 PM by tcwillis123 RSS

    Install Muse trial - Not...

    Prangne Community Member

      I downloaded Muse  Tryout over a month ago and didn't run it, while I dug around finding tuts and tried to get up to speed - before getting into the 30 days limit.

      Now when I want to actually begin in earnest – it accepts my login, but then throws a warning: " An unexpected error occurred processing your request. Please try again later."

      Would you recommend I wait and wait and try and so forth, or uninstall Muse and ditch the OOBE file as suggested in the previous blogger and reinstall - or am I liable to be in a perpetual loop?

      THNX for anything.

        • 1. Re: Install Muse trial - Not...
          Cristian Radu. Adobe Employee

          Hello Pragne,

           

          It will be best to remove the OOBE and MBLStore and try again.
          Make sure to close all Adobe applications before starting the steps to resolve this.

          For you reference here are the locations for the OOBE and MBLStore folders:
          Windows:

          "%APPDATA%/../Local/Adobe/OOBE"

          "%APPDATA%/../Local/Adobe/MBLStore"

          Mac:

          "~/Library/Application Support/OOBE"

          "~/Library/Application Support/MBLStore"

          In both situations get rid of the double quotes for this to work.

           

          From experience I can tell you that removing Muse from "Programs and Features" in Windows or from "Appications" on Mac did solve the problem for me.

           

          I hope this will help you sort the issue.

          Cristian

          • 2. Re: Install Muse trial - Not...
            tcwillis123

            I've tried all these steps and still have the same problem.

            I launch Muse, click either the 'Try Adobe Muse for free' or "Sign in to an existing subscription' and automatically get the following error:

             

            An unexpected error occurred.

            An unexpected error occurred processing your request. Please try again later.

             

            I'd really like to use Muse. Can you please help?

             

            Thanks,

             

            Tim