1 2 Previous Next 54 Replies Latest reply: Jun 8, 2015 3:45 PM by LeightonO RSS

    Photoshop CS6 not saving to server

    JenniRLeder Community Member

      I cannot save my .psd files to the server from photoshop, neither save or save-as. Save for web works just fine. When I try to save I get this error message:

       

      Could not save as “X.psd” because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder.

       

      I know for sure that I have unlocked permissions and no one else is using the file.

       

      I'm running Adobe Design Premium for CS6 on a retina mac book pro iOS 10.7.4

        • 1. Re: Photoshop CS6 not saving to server
          Chris Cox Adobe Employee

          Note: Photoshop does not officially support saving to servers, because there are many problems with servers and networks outside our control.

           

          The error means that you have a permissions problem on the server, another process accessing the file on the server, or a known MacOS bug with saving files to a server (Apple is still working on it, and in CS6 we tried really hard to work around it).

           

          Save For Web does less error checking in the area that fails on the server (we know, we just haven't gotten it updated yet).

           

          Check the permissions on the whole server (root level downward) to make sure you have correct permissions.

          Make sure no other process is accessing that folder at the time you are trying to save.

          And if that doesn't solve it -- then it's probably the MacOS bug and you'll need to save locally then copy to the server.

          • 2. Re: Photoshop CS6 not saving to server
            tzmmtz Community Member

            Then why when the error occurs can you save it fine to a server using PS5??

             

            Also, I'm wondering if a font program is somehow interferring with saving to the server as I read all the font programs currently don't work in PS6 with auto activation.

             

            Because doing the same test in another users account using Fast Switching allows it to save to the server. That account is not using a Font program.

             

            However, just closing all your fonts in the PS6 test doesn't allow it to save until you restart.

             

            In any case, PS5 works fine every time.... hmmmm

            • 3. Re: Photoshop CS6 not saving to server
              Chris Cox Adobe Employee

              On MacOS, there are known OS bugs with saving to SMB servers (which just got worse in 10.8).

              This happens with Photoshop CS5 and CS6, due to a bug in an OS API used by Photoshop.

               

              Please see http://forums.adobe.com/thread/104112...

              • 4. Re: Photoshop CS6 not saving to server
                tzmmtz Community Member

                These are 10.6 clients saving to 10.6 AFP Servers.

                 

                The issues doesn't happen in PS5, except for that rare occassion when someone else in the folder where the file resides but in PS5 you can ALWAYS do a save as. In PS6, that doesn't work. There is no way to save it to the server when it happens in PS6. You have to save to the desktop.

                 

                Nothing else changed in the setups on either end, client or server, except CS6 was added.

                • 5. Re: Photoshop CS6 not saving to server
                  bwithay88 Community Member

                  Having the exact same issue here.  10.6.x clients connecting to AFP server.  Only change is from CS5 to CS6 and can no longer save Photoshop files directly to the server.

                  • 6. Re: Photoshop CS6 not saving to server
                    Noel Carboni Community Member

                    Try turning off the saving of Image Previews in the File Handling preferences.  Not a Mac user myself, but it seems to me I read that can help work around the issue.

                     

                    -Noel

                    • 7. Re: Photoshop CS6 not saving to server
                      tzmmtz Community Member

                      Thanks for that tip Noel and bwithay88 thanks for adding that you have the same problem.

                       

                      Wondering why no follow-up from Chris Cox after my reply that issue only happened when moving from CS5 to CS6?

                       

                      I'll have some users test turning off saving Image Previews.... let you know results....

                      • 8. Re: Photoshop CS6 not saving to server
                        conroy Community Member

                        It's very interesting that disabling Image Previews (icons) in Preferences > File Handling works around a problem which appeared with Ps CS6.

                         

                        I discovered that the icons attached to Ps CS6 files are different to the icons attached to CS5.1 files (I don't have earlier versions of Ps). The CS6 icons are counter to Apple's software development guidelines. Compliant icons may somehow avoid some incorrect networking code from being run.

                         

                        See http://forums.adobe.com/thread/1008694?start=67 from the point shown in this image

                         

                        Screen shot 2012-08-15 at 22.42.17.png

                        • 9. Re: Photoshop CS6 not saving to server
                          Chris Cox Adobe Employee

                          Disabling previews just makes it happen less often, it won't solve the underlying OS bug.

                          You get the error message more often in CS6 because CS6 added more error checking for the known OS bugs.

                           

                          The CS6 icons are exactly as Apple requested them.

                          • 10. Re: Photoshop CS6 not saving to server
                            conroy Community Member

                            Chris Cox wrote:

                             

                            The CS6 icons are exactly as Apple requested them.

                             

                             

                            Apple are publicly advising developers to use application and document icons which contain a pyramid of images from 16 x 16  to 1024 x 1024 pixels, the largest size being intended for Retina displays.

                             

                            You have stated in another thread that the Photoshop CS6 change from previously-compliant icons of CS5 to new less-useful and non-compliant icons is because Apple requested the change in preparation for Retina.

                             

                            The request is clearly illogical, therefore there seems a high probability of a communication error between Apple and Adobe, or a mistake by someone at Apple or by someone at Adobe.

                             

                            Will the icons in the next Ps update be compliant with Apple's public guidelines?

                             

                             

                             

                            https://developer.apple.com/library/mac/#documentation/UserExperience/Conceptual/AppleHIGu idelines/IconsImages/IconsImages.html#//apple_ref/doc/uid/20000967-TP6

                             

                             

                            Extract:

                            Provide a set of document icons in the same set of sizes you provide for your app icon. For the recommended standard- and high-resolution sizes, see Table 5-1.

                            As you do with your app icons, create an .icns file for your document icons. To learn more about how to create this type of file, see “Tips for Designing Icons.”

                             

                            Table 5-1  App icon resource sizes

                            Filename

                            Size of canvas (in pixels)

                            icon_512x512@2x

                            1024x1024

                            icon_512x512

                            512x512

                            icon_256x256@2x

                            512x512

                            icon_256x256

                            256x256

                            icon_128x128@2x

                            256x256

                            icon_128x128

                            128x128

                            icon_32x32@2x

                            64x64

                            icon_32x32

                            32x32

                            icon_16x16@2x

                            32x32

                            icon_16x16

                            16x16

                             

                            Note: PNG with an sRGB color profile is the recommended format for app icons.

                             

                             

                            • 11. Re: Photoshop CS6 not saving to server
                              tzmmtz Community Member

                              Are these known OS bugs in 10.7 and 10.8? Client or server OS?

                               

                              Adobe and Apple have to work this out. It's way too many years and now worse. At least with CS5 when it rarely happened you could do a Save As to the server.

                               

                              No way you will get design firms to save locally. It won't happen on a grand scale. My clients purchased CS6 and now have reverted to using PS CS5. I can tell you Chris no matter how much Adobe says it is Apple's fault they won't accept it. They will find another solution, like not upgrading anymore or using another vendor.

                              • 12. Re: Photoshop CS6 not saving to server
                                Chris Cox Adobe Employee

                                That is not what Apple told us. Again, we are doing what they requested of us.

                                 

                                The bugs are in MacOS 10.6 and 10.7, but somehow 10.8 made things worse.

                                We are investigating the problem (not just waiting for Apple to fix it).

                                • 13. Re: Photoshop CS6 not saving to server
                                  tzmmtz Community Member

                                  Thanks Chris for the information. Good to know Adobe isn't waiting for Apple to fix it and looking for other solutions to this issue.

                                  • 14. Re: Photoshop CS6 not saving to server
                                    theGraphicsGuy Community Member

                                    We are having the same issue here, though some users can save fine and others can't. There is enough hardware and software differences between us to eliminate just one OS version or hardware setup as the cause (mac 10.7 and 10.8 being used on imacs and mac pros) and enough similarities (same os and same software on the same hardware systems and some can't save and others can) to be very confusing. We are saving the files on an older Mac server (OS 10.4 on powerPC xserve) and Photoshop CS5 saved them just fine. We are all running the same font software, so I don't think that is it. I did try to turn off the image previews for a user that can't save and it didn't seem to help. Hope it can be fixed soon by someone.

                                    • 15. Re: Photoshop CS6 not saving to server
                                      OSX-Unix Community Member

                                      There might be a hidden folder ".TemporaryItems" in the root of the network share. Try deleting it or giving everyone full read-write access to it.

                                      • 16. Re: Photoshop CS6 not saving to server
                                        scottgriz Community Member

                                        We are having this same issue and I have disussed this on other similar threads. Keeps coming back to the same things to try and no solution. One thing I did find is that the problem does not occur when saving to a file server with SMB. However, when saving through SMB, periodically I was getting a message that said something like, "The saved file was modified since the last time it was saved, all changes will be lost. Are you sure you want to save". It still let me save and I was able to go on with my business. I'd say that message appeared about as often as the AFP realated program error. So it makes me wonder if they are related. Anyone have any thoughts on this?

                                        • 17. Re: Photoshop CS6 not saving to server
                                          Chris Cox Adobe Employee

                                          Those are separate bugs.

                                           

                                          Apple believes they have solved the primary problem in MacOS 10.8, but they have not solved the file modification date issue (which has to happen outside of Photoshop).

                                          • 18. Re: Photoshop CS6 not saving to server
                                            scottgriz Community Member

                                            Hi Chris,

                                            Sorry, I misread the original post. But can you clarify what you mean by the "primary problem"? Is that in response to my post or to the original post?

                                            • 19. Re: Photoshop CS6 not saving to server
                                              Chris Cox Adobe Employee

                                              The primary problem discussed in this topic is a program error when saving to a file server on MacOS 10.8, due to a bug introduced in 10.8.  That was fixed in 10.8.2 (though we're also adding more safety code on our side as well).

                                               

                                              Again, you mentioned 2 problems (same issue as topic, plus the timestamp change).

                                              • 20. Re: Photoshop CS6 not saving to server
                                                Nilsie Community Member

                                                Hello Chris,

                                                 

                                                Me and a collegue are facing the same issue as topic starter JenniRLeder. We are both running Photoshop CS6 on Mac OS X 10.8.2.

                                                 

                                                However, you say that the issue is fixed in OS X 10.8.2, is this correct as we are still having this problem? I was not able to find a fix or workaround.

                                                 

                                                I hope you could help me with a solution for this issue!

                                                • 21. Re: Photoshop CS6 not saving to server
                                                  Chris Cox Adobe Employee

                                                  Which of the mentioned problems are you referring to?

                                                  • 22. Re: Photoshop CS6 not saving to server
                                                    Nilsie Community Member

                                                    We are also getting the error below when saving to our NAS. Saving to our local harddrive is no problem.

                                                     

                                                    Could not save as “X.psd” because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder.

                                                     

                                                    Everything was fine when we used Photoshop CS4. We used it with a lower OS X version though and updated both at the same time. We did not encoutered the problem with any other program so far.

                                                     

                                                    Hope to hear from you.

                                                    • 23. Re: Photoshop CS6 not saving to server
                                                      xterieur Community Member

                                                      I've done this on my server, I gave read-write access to the hidden folder .TemporaryItems and now everything is working as before

                                                      It looks like Photoshop CS6 is creating this folder, but I'm not sure.

                                                      • 24. Re: Photoshop CS6 not saving to server
                                                        Chris Cox Adobe Employee

                                                        That's an OS folder, used by the OS and applications for temporary item storage -- and it should be writable by all users.

                                                        • 25. Re: Photoshop CS6 not saving to server
                                                          OSX-Unix Community Member

                                                          Some applications, like Adobe and Microsoft Office use this folder as a temporary location when saving. If the permissions don't allow writing to this, saving in Photoshop CS6 fails. Other CS software just seems to ignore it and save directly. Even Photoshop CS6 doesn't require it if it's deleted and permissions changed to deny creation of a new one.

                                                           

                                                          In this folder a subfolder corresponding to each user gets created with the user's UID appended to the folder name, for example 'folders.501'. In my opinion using this system is a poor design choice because if directory service is not used there could be conflicts when several users might have the same user ID. This was a real problem a few years back with Office 2004.

                                                          • 26. Re: Photoshop CS6 not saving to server
                                                            xterieur Community Member

                                                            Thank you for the information.

                                                            Even if now my user can save Photoshop CS6 on my server after I change the permission of the root network folder ".TemporaryItems", I will give your advice a try, remove this temporary folder and see what's happen.

                                                            If somethings goes wrong I could just recreate the folder

                                                            • 27. Re: Photoshop CS6 not saving to server
                                                              scottgriz Community Member

                                                              Ok, now we are getting somewhere. This sounds like a great starting point to troubleshoot this problem.

                                                              Chris, can you please comment on whether or not a problem with permissions on the .TemporaryItems folder could cause the "could not save due to a program error" problem.

                                                              Can anyone say whether the .TemporaryItems folder is specific to AFP server connections or is it also used when saving via SMB?

                                                              • 28. Re: Photoshop CS6 not saving to server
                                                                scottgriz Community Member

                                                                Found this link while poking around for some information relating to the .TemporaryItems folder

                                                                 

                                                                http://prowiki.isc.upenn.edu/wiki/MS_Office_and_Network_Volumes

                                                                 

                                                                Some of the suggestions here sound like they could show some promise as the related error sounds all too familiar.

                                                                 

                                                                After the holiday, I'll be doing some testing and will post back what I find.

                                                                 

                                                                Happy Thanksgiving everyone.

                                                                • 29. Re: Photoshop CS6 not saving to server
                                                                  Nilsie Community Member

                                                                  Thanks for your great feedback! Hope the above will work.

                                                                   

                                                                  I will ask our IT guy to give me full access to the '.TemporaryItems' folder too and will post my findings as soon it is done.

                                                                   

                                                                  Regards

                                                                  • 30. Re: Photoshop CS6 not saving to server
                                                                    OSX-Unix Community Member

                                                                    As fas as I know this only affects AFP connections, I haven't seen errors with SMB.

                                                                    • 31. Re: Photoshop CS6 not saving to server
                                                                      xterieur Community Member

                                                                      A little status of my experience:

                                                                      If the folder .TemporaryItems exist in the root share network Photoshop CS6 will use it and create a folder in it like folder.xxx and you get the trouble.

                                                                      I've now removed the .TemporaryItems folder.

                                                                      The .TemporaryItems folder is not recreated by Photoshop CS6 or other programs and everything is working like a charm.

                                                                      • 32. Re: Photoshop CS6 not saving to server
                                                                        tzmnyc Community Member

                                                                        I just tried this. Removed the .Temporaryitems folder. Started up one of my clients Photoshop CS6. Opened a job on the server, made some quick changes and did a save as to another location. The folder recreated itself and inside is a folders.502 which is showing r/w permissions only for the user I just used CS6 on. I propogated permission from the top down to give r/w to the group as well. Perhaps this will make some difference??

                                                                         

                                                                        Or am I better off locking the .Temporaryitems folder so nobody can use it?

                                                                         

                                                                        Client is 10.6.8

                                                                        Server is 10.6.8 afp

                                                                        • 33. Re: Photoshop CS6 not saving to server
                                                                          xterieur Community Member

                                                                          Well, my users doesn't have write permission on the root network folder, so photoshop CS6 cannot recreate the .TemporaryItems folder.

                                                                          I have 60+ users and no saving problems anymore for photoshop CS6 for my users after I deleted the .TemporaryItems folder.

                                                                           

                                                                          The clients are very differents, from 10.5.x to 10.8.2

                                                                          The server is 10.6.7 afp

                                                                          • 34. Re: Photoshop CS6 not saving to server
                                                                            scottgriz Community Member

                                                                            So where does it create the temp file if the .TemporaryItems folder does not exist and it can not recreate it?

                                                                            Does it just revert back to CS5 behavior of saving directly over the file?

                                                                            This seems like a dangerous solution. I don't want to crosspost too much so take a look at my assessment of the situation so far over here. And I am well aware that these may be different issues, but they seem to have this directory problem in common...

                                                                             

                                                                            http://feedback.photoshop.com/photoshop_family/topics/cs6_photoshop_saving_issues

                                                                             

                                                                            I've taken the information I've learned from here and done some analysis through testing. I have not however tried preventing users from recreating the .TemporaryItems folder.

                                                                            • 35. Re: Photoshop CS6 not saving to server
                                                                              chupwala Community Member

                                                                              I am unable to save files in Photoshop to the server. To rectify this problem I switched of "Save in Background" in the preferences. Photoshop now allows me to save files directly in Photosshop to the server.

                                                                              • 36. Re: Photoshop CS6 not saving to server
                                                                                Nilsie Community Member

                                                                                We have been working with full access to .TemporaryItems for all the share's users for about a week now. This works great, no more saving issues here.

                                                                                 

                                                                                Thanks for all your input!

                                                                                • 37. Re: Photoshop CS6 not saving to server
                                                                                  scottgriz Community Member

                                                                                  Access to the .TemporaryItems folder is just part of the issue. Are you also using unique UIDs for every machine? Active or Open Directory?

                                                                                  Or manually managing them? If not, you will also run into an issue where the TemporaryItems subfolder will get removed upon logout.

                                                                                  Can you give more information on the structure of your network? We are testing moving our environment to Active directory in order to establish unique UIDs to avoid collisions in the .TemporaryItems folder. So far, all tests are positive. I have isolated a single machine to have a unique UID and access to the .TemporaryItems folder and so far no issues.

                                                                                  • 38. Re: Photoshop CS6 not saving to server
                                                                                    Chris Cox Adobe Employee

                                                                                    We're also testing a number of workarounds related to the UUID collisions and .TemporaryItems deletion OS bug.

                                                                                     

                                                                                    So far, so good.

                                                                                    • 39. Re: Photoshop CS6 not saving to server
                                                                                      Nilsie Community Member

                                                                                      Hi Scottgriz,

                                                                                       

                                                                                      Unfortunately, my network knowledge is not that good (yet). We have an AFP share running on a netgear NAS. We (3 users) all connect with the same password, if that's what you mean. Haven't noticed any other problems so far.

                                                                                       

                                                                                      Does that help you?

                                                                                      1 2 Previous Next