11 Replies Latest reply: Aug 2, 2012 7:49 AM by Peter Grainge RSS

    Please Help

    OISSander Community Member

      I don't even know how to describe what I'm seeing.  I usually write my Help topics in Arial 10pt font.  I have the heading in a different font size and color.  Everything looked fine, but now when I open a Help file the wording looks tiny.  When I check the font size it says Arial 10pt, but it looks like 6pt.  Anyone every seen this and how do I fix?  The font doesn't even look Arial.  How did it get changed?  I did not modify the style template at all.  I have over 1000 topics in this one Help file.  Will I have to touch each topic to fix?  I would copy something in but I don't know if it would look right.  UGH!  Time to go home for the night.

        • 1. Re: Please Help
          Amebr Community Member

          Perhaps you accidentally changed the zoom in your browser? If you're using Internet Explorer, you should be able to see the zoom % in the bottom right corner of the status bar. Just click the drop-down and select 100%. Or you can press Ctrl and use the mouse scroll wheel to zoom in and out.

           

          Amebr

          • 2. Re: Please Help
            Jeff_Coatsworth MVP

            Maybe you need to tell us some more info - what kind of help are you producing? Maybe a screenshot of what you're seeing would help - use the camera icon in the web interface to upload a screenshot.

            • 3. Re: Please Help
              OISSander Community Member

              Here is a screen shot of what I'm seeing.  I thought it was the zoom but it is set at 100%.  My HTML output is tiny font.  I know I'm missing something simple but I can't figure it out.  I have been importing topics from one help file to another but both help files have the same skin - font and size are all the same.  I recently went from 7.0 to 9.0 so could it be something with that?  I'm scatching my head.

               

              Help Pod.gif

              • 4. Re: Please Help
                Peter Grainge ACP/MVPs

                There is no font name next to the style name (Normal). That suggests a CSS issue. Try linking to a different CSS to confirm.

                 


                See www.grainge.org for RoboHelp and Authoring tips

                 

                 

                @petergrainge

                • 5. Re: Please Help
                  OISSander Community Member

                  I'm thinking now that my css that I created might be corrupted so I highlighted all the topics and unassigned the css I had originally assigned.  Now my data looks readable but not pretty.  I'm going to try and create a new css and assign to my topics.  Not sure how my font got unassigned from my topics.  I didn't do that.

                  • 6. Re: Please Help
                    Peter Grainge ACP/MVPs

                    You could have gone to the toolbar where there is an icon that allows you to apply a different CSS. Some paragraphs might not have looked right because they use a style not in the new CSS but it would have told you if the Normal style was working from a different CSS.

                     


                    See www.grainge.org for RoboHelp and Authoring tips

                     

                     

                    @petergrainge

                    • 7. Re: Please Help
                      Jeff_Coatsworth MVP

                      FYI - this is just the topic editor within RH, it's not your help output itself. What you see here is not necessarily what you get when you produce the help output.

                      • 8. Re: Please Help
                        OISSander Community Member

                        My output didn't look right either.  I have assigned a new style sheet HtmlHelp to all my topics and it looks good.  The font size is a little bigger than normal but hopefully our software users can read a little easier when they remember to press F1 instead of picking up the phone and calling.  That is another problem all together.  Thanks for input.  Love the Forum!

                        • 9. Re: Please Help
                          Peter Grainge ACP/MVPs

                          You do realise you can edit the styles? What is supplied is just a starter, you don't have to accept the styles as they are.

                           


                          See www.grainge.org for RoboHelp and Authoring tips

                           

                           

                          @petergrainge

                          • 10. Re: Please Help
                            OISSander Community Member

                            Yes I do realize you can edit the styles, but in actually looks really good in this new one.  The paragraph spacing is nice.  I'm the only one at the company that uses RoboHelp so I don't have anyone that I can easily ask questions to so I often go to Forum to ask what may be simple questions.

                            • 11. Re: Please Help
                              Peter Grainge ACP/MVPs

                              That's what the forum is for. When answering questions you often don't know how much the posters knows so best to check when not sure.

                               


                              See www.grainge.org for RoboHelp and Authoring tips

                               

                               

                              @petergrainge