0 Replies Latest reply on Aug 7, 2012 10:28 AM by chris.campbell

    8/2/2012 - Flash Player 11.3 Update

    chris.campbell Adobe Employee

      Today, Flash Player 11.3.300.270 for Windows was released to address a crash that was occurring in the Adobe Flash Player Update Service (FlashPlayerUpdateService.exe).  There are no other fixes or changes provided with this build.  This release is available for Windows only, and affects the Active X and Plug-in installers, uninstaller, and msi's (available on the distribution page.)  No other platforms are affected.


      Please be aware that this release is not available from the Product Download Center (http://get.adobe.com/flashplayer) which will continue to provide 11.3.300.268.  We realize that this might cause confusion for some users.  Due to the severity of this issue, we decided to make this build available immediately to help customers affected by this bug.  Due to logistical issues and time constraints, we were unable to update the release on the Product Download Center.  The next release of Flash Player will correct this disparity.  Please note that unless you have been affected by the FlashPlayerUpdateService.exe crash, both 11.3.300.270 and 11.3.300.268 will be functionally identical.


      This release will be distributed using the following methods:


      • Silent auto update - If enabled and functional, the silent auto update service will automatically install this build within 24 hours.



      • Flash Player Distribution page for distribution license agreement holders




      For full details on the 11.3 release, please see our release notes.



      For those encountering problems with Flash Player, please see this tech note for suggestions and instructions on reporting Flash Player bugs


      Report a Flash Player Crash


      Firefox users crashing with Flash Player 11.3 who are willing to assist us in determining the cause of the crashes, please download and install the Firefox 15 beta release and submit all crash reports when they occur.  Crash logs created and submitted with Firefox 15 will allow us to gather critical details that are missing from the current crash reports that are being generated with Firefox 13 and 14 and earlier versions.


      We would also like to encourage anyone running into issues with 11.3 to install the 11.4 beta release and let us know if the issues have been resolved.