2 Replies Latest reply: Aug 2, 2012 4:59 PM by David__B RSS

    License number required?

    krandyyy Community Member

      I have updated my Adobe Applications manager per an email Dave sent me on July 18 and now I'm being asked for a serial number for everything I run.  I can't get any creative cloud application to work. I didn't think I needed a serial number and I don't remember getting one.

        • 1. Re: License number required?
          David__B Employee Hosts

          Hi Krandyyy,

           

          Yeah you definately shouldn't need a serial number for Creative Cloud, just your Adobe ID. I'll have some things checked on your account from our side.

           

          Sorry to hear about your difficulties.

           

          -Dave

          • 2. Re: License number required?
            David__B Employee Hosts

            Based on what I'm seeing it looks like your Creative Cloud Membership was never able to activate and that your trial simply ran out. I see that you contacted our support on 7/10. I would recommend following up with them again. Some setting or software on your computer might to be preventing you from activating and your credit card being charged.

             

            Here is the info to contact them

            800-833-6687

            Monday-Friday, 5am-7pm PST

             

            -Dave