It is advisable to use Captivate in Administrator mode, else certain features require that like Simulation!
Can you check is the crash happening with just one project of yours or all of them?
Can you also try to ask your IT to give a dummy standard user credential, and Lon in to that, Launch and check if it crashes on that as well? Could be the account set-up be a problem!
Can you share the screenshot and error details that you get?
when starting Captivate as a non-admin, a message comes up noting that certain features like screen capture might no work when not working in an admin account. Nevertheless, screen capturing works without problems.
However, Captivate always(!) crashes when using one of the features listed below:
- smart form
- text caption
- text input field
This is the message that comes up when Captivate crashes (German version):
This happens in all projects. When working in an admin account, Captivate doesn't crash. However, as noted earlier, due to company restrictions it is not possible to work in an admin account permanently.
I see, Could you ask your IT to set this application on Admin mode always for your User Accoutn, which means they need not provide you the admin rights completely but just to this application,
you can set it by going to
--installed location of Adobe Captivate.exe-- Right Click-- Properties, Under Compatibility mode, set it to open in admin mode always,
-- Under Security Tab, get your user name added and make sure it recieves Full Control over this application.
Your IT should be able to allow you complete rights for this application.
- The IT has granted me with write permissions in the Captivate program directory.
- In Properties, Compatibility mode tab, I checked the option "open in admin mode always".
- In Properties, Security tab, I was able to add my name and grant myself full access to the application.
However, when I start Captivate, there is a prompt asking for an admin login. On entering my regular account name and password, I receive a prompt stating that I need higher permission (see below).
So apparently it is not enough to have full access to the application?!
unfortunately,I still encounter this issue (description see above). Is there further advice as where to look for a possible solution?
I learned from our IT that I have extended user rights for the AdobeCaptivate.exe, but no access to the registry. Is access to the registry required to run Captivate 6 properly? Am I the only one who encounters this issue?
It's beginning to look like the admin permissions are important because without the e learning suite, Captivate and Audition are really not too compatable. Im working at a VA facility that has MC6 and Captivate6 as a standalone program. Captivate cant get to Audition directly by button. Through the library imports and exports are crashing a very well buil workstation.. I know.. I built it.
The point is without the compatiblility features that Adobe is famous for, I've been forced to use Cakewalk audio editing not to waste time rebooting and playing administrator. Not sure what Im doing wrong.