7 Replies Latest reply: Feb 5, 2013 5:51 PM by sparxe RSS

    Captivate 6 crashing when not in admin mode

    j-wa Community Member

      Hello,

       

      I just upgraded to Captivate 6. When I try to use certain features (notably insert smart form and insert text caption), Captivate crashes, frequently (but not always) putting out a fatal error message. This doesn't happen when Captive is run in admin mode. However, due to company restrictions, I am not able to run Captivate in admin mode on a regular basis. Is there any way to set up Captivate 6 to be usable for regular users?

       

      Best regards

      Jan

        • 1. Re: Captivate 6 crashing when not in admin mode
          Anjaneai Srivastava Adobe Employee

          Hi Jan,

           

          It is advisable to use Captivate in Administrator mode, else certain features require that like Simulation!

           

          Can you check is the crash happening with just one project of yours or all of them?

          Can you also try to ask your IT to give a dummy standard user credential, and Lon in to that, Launch and check if it crashes on that as well? Could be the account set-up be a problem!

           

          Can you share the screenshot and error details that you get?

           

          Thanks!

          Anjaneai

          • 2. Re: Captivate 6 crashing when not in admin mode
            j-wa Community Member

            Hello Anjaneai,

             

            when starting Captivate as a non-admin, a message comes up noting that certain features like screen capture might no work when not working in an admin account. Nevertheless, screen capturing works without problems.

             

            However, Captivate always(!) crashes when using one of the features listed below:

            • smart form
            • text caption
            • button
            • text input field

             

             

             

            This is the message that comes up when Captivate crashes (German version):

            SchwerwiegenderFehler.PNG

             

            This happens in all projects. When working in an admin account, Captivate doesn't crash. However, as noted earlier, due to company restrictions it is not possible to work in an admin account permanently.

             

            Best regards

            Jan

            • 3. Re: Captivate 6 crashing when not in admin mode
              Anjaneai Srivastava Adobe Employee

              Hello Jan,

               

              I see, Could you ask your IT to set this application on Admin mode always for your User Accoutn, which means they need not provide you the admin rights completely but just to this application,

               

              you can set it by going to

               

              --installed location of Adobe Captivate.exe-- Right Click-- Properties, Under Compatibility mode, set it to open in admin mode always,

              -- Under Security Tab, get your user name added and make sure it recieves Full Control over this application.

               

              Your IT should be able to allow you complete rights for this application.

               

              Thanks!

              Anjaneai

              • 4. Re: Captivate 6 crashing when not in admin mode
                j-wa Community Member

                Hello Anjaneai,

                 

                • The IT has granted me with write permissions in the Captivate program directory.
                • In Properties, Compatibility mode tab, I checked the option "open in admin mode always".
                • In Properties, Security tab, I was able to add my name and grant myself full access to the application.

                 

                However, when I start Captivate, there is a prompt asking for an admin login. On entering my regular account name and password, I receive a prompt stating that I need higher permission (see below).

                 

                Meldung_Conergizer_Startup.PNG

                 

                So apparently it is not enough to have full access to the application?!

                • 5. Re: Captivate 6 crashing when not in admin mode
                  j-wa Community Member

                  Hello Anjaneai,

                   

                  unfortunately,I still encounter this issue (description see above). Is there further advice as where to look for a possible solution?

                   

                  I learned from our IT that I have extended user rights for the AdobeCaptivate.exe, but no access to the registry. Is access to the registry required to run Captivate 6 properly? Am I the only one who encounters this issue?

                   

                  Best regards

                  Jan

                  • 6. Re: Captivate 6 crashing when not in admin mode
                    kster915

                    Is there a reason the below questions were never answered. I'm trying to figure out why after  the Adobe Captivate 6 install we do not even have the option to launch in admin mode?!? Any thoughts?

                    • 7. Re: Captivate 6 crashing when not in admin mode
                      sparxe

                      It's beginning to look like the admin permissions are important because without the e learning suite, Captivate and Audition are really not too compatable.  Im working at a VA facility that has MC6 and Captivate6 as a standalone program. Captivate cant get to Audition directly by button. Through the library imports and exports are crashing a very well buil workstation.. I know.. I built it.

                       

                      The point is without the compatiblility features that Adobe is famous for, I've been forced to use Cakewalk audio editing  not to waste time rebooting and playing administrator. Not sure what Im doing wrong.