1 2 Previous Next 48 Replies Latest reply: Apr 18, 2013 10:20 AM by marksey777 RSS

    Mouse pointer disappear on second monitor

    marcodeno1

      Anybody has this problem with Photoshop CS6? :

       

      Working with Wacom Intuos 3 graphic tablet and two screen, my mouse cursor disappears when I go to my second screen. This is just temporary since I only have to switch out of Photoshop and in again and the pointer is back, but since it happens  often, it becomes really anoying...

       

      MacOSX 10.7.4, with graphic card ATI Radeon HD 5870

        • 1. Re: Mouse pointer disappear on second monitor
          Curt Y Community Member

          More likely a wacom driver or mouse drive problem than PS.  Check there first.  Latest updates?

          • 2. Re: Mouse pointer disappear on second monitor
            marcodeno1 Community Member

            Thanks for your answer.

             

            Yep, everythings up to date...

             

            But I just heard from a friend that he has the same problem (with PS CS5 and now with PS CS6) since he updated to MacOSX Lion, so maybe a conflict there with the wacom and Lion(?)... but still, it only happens with Photoshop and not with InDesign or other softwares.

            • 3. Re: Mouse pointer disappear on second monitor
              JJMack CommunityMVP

              I don't use a Mac but on a PC you can Map the pen for applications. For Photoshop I map the Pen to my primary display only and force proportion to the whole tablet so when Photoshop is the active program on my PC the pen only works on that display. Like you pen seems to be working when Photoshop has focus on your Mac.

              • 4. Re: Mouse pointer disappear on second monitor
                Trevor.Dennis CommunityMVP

                On the four, the button imediatly above the Touch ring is 'Display Toggle' and that toggles between both, left, right and back to both screens.  It would be all too easy to hit that button by accident, (although I can'r say I've ever done so.

                • 5. Re: Mouse pointer disappear on second monitor
                  marcodeno1 Community Member

                  Thank you for your answers.

                   

                  On a Mac also you can set the pen and the tablet differently by Applications depending on the needs, but I don't think that my problem is related to that...

                   

                  In Photoshop, I use a second monitor only to see many palettes fully open (like Layers, Channels, Info, History, etc) and leaving my main monitor to work the images. But when I go to the second monitor with my pen (say to select a layer) sometimes the black arrow just disapears... and I can't select anything. So when happening, I quickly switch application and come back to Photoshop again (to do a kind of "refresh"...). Really frustrating.

                   

                  I searched for other discussions about that on the web earlier and it looks it's happening to other people simply working with a regular mouse and in other softwares (for me it's just in PS but for others it's in MS Word or else...) and also with different types of screens.

                   

                  So my guess is this is a Mac OSX Lion system problem.

                  • 6. Re: Mouse pointer disappear on second monitor
                    Andres Matallana Community Member

                    I completely relate to this issue and it happens to me while using both my mouse and pen and notice it the most while working in CS5 apps. The ones I use most often are inDesign, Ai and PS. At times I also loose the cursor on the desktop trying to go from one window on the left screen to another window on the right screen.  I would LOVE to find the cause.  Right now, the only way I get my cursor back is by clicking on the desktop and clicking back into the application.

                     

                    I'm running:

                    OS X 10.7.4 - up to date

                    CS5 - up to date

                    Wacom intuous 4 (mouse and pen) updated with Driver 6.3.2-4 for Mac OS X v. 10.7, 10.6 & 10.5 released July 2012

                    I have an Apple HD Cinema Display (older) as well as a Samsung screen at home.

                    MacBook Pro 17" and happened as well on my previous 15" 2009 model.

                    • 7. Re: Mouse pointer disappear on second monitor
                      RayStof

                      I experience a similar problem with my cursor in PSCS6. I use Mountain Lion and a Wacom tablet (driver 6.3.2-4). Incredibly annoying, not sure who can solve this issue but it would be nice if I it stops.

                       

                      Any solutions would be appreciated.

                      • 8. Re: Mouse pointer disappear on second monitor
                        Chris Cox Adobe Employee

                        Looks like the common factors are MacOS, and a Wacom tablet driver.

                        I'd try disabling the Wacom driver and see what happens.

                        And make sure you talk to Wacom about this.

                        • 9. Re: Mouse pointer disappear on second monitor
                          Andres Matallana Community Member

                          Yes, good idea... I was going to unplug my Wacom and use a regular mouse for a day or two. Don't kill me, but I have an old Microsoft mouse I can use tomorrow and report back once I see if it had an effect. 

                           

                          Also asking some of my fellow co-workers, one only uses the magic mouse and he reports that it happens to him occasionally... And I've ready other posts about it being a problem with that mouse as well...  My other co-worker uses the Wacom Bamboo CTE-650 tablet with accompanying mouse and is more on par with what I experience on a daily basis.

                          • 10. Re: Mouse pointer disappear on second monitor
                            Andres Matallana Community Member

                            Update:  Contacted both Wacom and Apple. Haven't spoken to anyone at Wacom yet, but was very impressed with Apple's response. The tech called seconds after I hit the send button on the website.  Apprerently they haven't heard of the issue and had him Google the problem. Luckily my cursor disappeared as I was speaking with him.  Had me zap Pram (reboot holding Command-Option PR) and then rebooted in safe mode (holding shift) played around for a while but couldn't get the cursor to disappear.  Then booted normal and stayed on the line for a good while to see if it would happen again. We ended up disconnecting and calling back if or when it reoccurs and go from there...

                             

                            We'll see what Wacom says...

                            • 11. Re: Mouse pointer disappear on second monitor
                              marcodeno1 Community Member

                              Really good thing that you have told Apple about this. I have a strong feeling it's a MacOS problem more than Wacom since it happens both with the mouse, the Intuos, the bamboo, etc...

                               

                              It seems to be happening to lots of people. Only at the studio here where I work, we are 4 persons experiencing this at different levels of anoyingness... some with Photoshop CS5, others with CS6. The main common factor between us is that we're all on Lion (OS 10.7...)

                               

                              Thanks for your investigations, can't wait to here more! Since I work with Photoshop 9 to 5 all week long, it really does happen to me A LOT! The cursor disappears in the secondary screen and the only effective and fast solution I have is to do a quick Command+Tab twice to switch out of Photoshop and back in again... So bugging!! not really because it's time consuming, but mostly because I keep loosing the focus on what I'm doing.

                              • 12. Re: Mouse pointer disappear on second monitor
                                Andres Matallana Community Member

                                After emailing with Wacom, they've also never heard of the issue... but I sent them a bunch of links so they can read up on it.  I also found this thread where apparently the issue is fixed with the 10.8 Mountain Lion... Anyone know if anyone is still having this prob on ML?

                                 

                                https://discussions.apple.com/thread/3210606?start=75&tstart=0

                                Go to last page (6)

                                • 13. Re: Mouse pointer disappear on second monitor
                                  RayStof Community Member

                                  Myissue with the disappearring cursor started after installing Mountain Lion :( I wish I would have kept Lion or even Snow Leopard.

                                   

                                  BTW, my disappearing cursor is on my main screen. I use only one, a 30" Eizo. Dropping the Wacom is not an option, I do not use a mouse.

                                   

                                  i will definitely contact Wacom about this as well. The Apple support forum truly sucks. I cannot post over there. I have an account but after login in it asks for my screen name (which I allready have) and it refuses to either have me post from my appleID nor does it allow me to generate another screenname. otherwise I would have posted on that thread that ML does not solve the problem.

                                  • 14. Re: Mouse pointer disappear on second monitor
                                    Andres Matallana Community Member

                                    I was unsuccessful yesterday in creating an account to post there as well so I gave up. If I have some time today, I might give it another shot.

                                    • 15. Re: Mouse pointer disappear on second monitor
                                      marl1eenc

                                      Hi all.

                                      I upgraded to Mountain Lion (10.8) and all of a sudden the cursor of my Wacom Bamboo in CS6 disappears.  I work only on one screen (a brand new i-Mac) and it happens when switching from my working window, to one of the panels.  Suddenly it's gone, and with it, also my mouse cursor disappears.  Really annoying! 

                                      I tried about everything I could think of; stopped CS6 and restarted, switched the mac off and on again, unplugged and replugged the usb, changed the wacom pen tip - I even changed the batteries of my mouse, although I couldn't think of a reason why that could have anything to do with it, but when desperately seeking a solution, one tries about anything....). 

                                      Neither the pen, nor the tablet has fallen, and everything worked fine before the upgrade.  

                                       

                                      I would really appreciate a solution from either parties responsible, be it Apple, Wacom or Adobe, hopefully they take their responsabilities and stop playing ping pong or deaf. 

                                      Thank you Andres to pointing out that it shows up again when clicking on the desktop and then back to CS6.  This tip already saves me some time "searching" for my cursor... but it remains annoying and time consuming!

                                      • 16. Re: Mouse pointer disappear on second monitor
                                        marl1eenc Community Member

                                        Good morning.  While further working with the tablet and the disappearing cursor, I'm under the impression that the problem is a lot less when you work with a fixed window in cs6 (don't know how you specialists call that).  What I mean is, when the window doesn't float into the main window. Not always practical, but if working in just one picture or so, it could help. 

                                         

                                        The bad news is, that it happens not only in cs6 but I noticed it also when googling in the image section, once I put it down on an image it disappeared and had to click on the desktop to see it again to be able to navigate....  Strange.

                                         

                                        Have a relaxing day ;-)

                                        • 17. Re: Mouse pointer disappear on second monitor
                                          Andres Matallana Community Member

                                          After reading threads of the issue happening on different web browsers, navigating between desktop windows, software versions and on different mouse/tablet devices, it's sounding more and more like an Appple issue.  They sent me a follow up email to take a survey of my experience with tech support. I encourage everyone to go to apple / support / contact apple support / mac & software - express lane for software support / OS X / Here you can either go "Upgrading to OS X ML" or "Other Software Topics" and click on "The topic is not listed"... I used "Disappearing Cursor Issue". Once you submit you can click to talk to Apple supprt Now or schedule a call... They called me pretty much as I submitted my phone number.

                                           

                                          https://expresslane.apple.com/GetproductgroupList.do?SG=SG001

                                           

                                           

                                          This is what I replied in the survey...

                                           

                                          I've never really had any problems with Apple products. In fact, I use them everyday for both work and play.  The issue I called about is an on-going issue that has me scratching my head about why "APPLE" hasn't figured out a fix.  I was AMAZED that the tech said he hadn't heard of this issue... The issue is being talked about on YOUR OWN forum as well as Adobe and other places around the web. People are looking for a fix to this issue.

                                           

                                          Please check it out as it seems that the problem continues on OS X 10.8.  It happens with all types of mouse devices including Apple's. 

                                           

                                          https://discussions.apple.com/thread/3210606?start=75&tstart=0

                                          http://forums.adobe.com/message/4605535#4605535

                                           

                                          To follow up with the help I received yesterday, yes, my cursor still disappears randomly throughout the day.

                                           

                                          Please let me know what you find out or what we can expect...

                                           

                                          Thanks,

                                          Andres

                                          • 18. Re: Mouse pointer disappear on second monitor
                                            Picador1963

                                            i have exactlly the same problem with the mouse pointer.

                                             

                                            I got contact with wacom and they said, i it is a problem between Mountain Lion and Photoshop. Adobe said it is a problem between Wacom and Mountain Lion. See up what the Staff wrote and until now i did'get an answer from Apple.

                                             

                                            It is time that the take responsability and do their work!

                                            • 19. Re: Mouse pointer disappear on second monitor
                                              owdgit Community Member

                                              have the latest wacom driver . . . . to be honest mountain lion is utter rubbish  . . . since upload wifi no longer works even after using fixes . . . (this is done via ethernet linked to a wifi enabled G4!!!!) why does everyone pass the buck?

                                              this is the last time i EVER purchase legal software . . EVER . . . .. . . . . . i am tired of shelling out for it all to come crashing down, pissing me and my clients off!!!! This is the final straw!!!! If I create anything trhat does not work I have to refund my customers!!!!!!

                                              Trading standards would be so far up my arse you'd see them waving everytime I opened my mouth . . . so how come these b@stards get away with it everytime? . . . I AM SO ANGRY RIGHT NOW!!!!!!!!!!!!!!!!! DEADLINES PENDING!!!!!!!!!!

                                              NO SOLUTION!!!!!!!!!!!

                                              • 20. Re: Mouse pointer disappear on second monitor
                                                Michael Crabb

                                                I too have the disappearing mouse issue. I think I had the bug all of a sudden during the last days of Lion (I could be wrong) and definitely happens since upgrading to Mountain Lion. I also have a wacom intuos 4 (which I rarely ever use) with the latest driver. Single monitor iMac and the pointer almost always dissappears when I roll over any pallets in CS 5 and will eventually dissappear anywhere in Photoshop or Illustrator and sometimes when using brushes in Lightroom too. If I move the pointer down to the dock and come back to a pallet the pointer stays visable briefly.

                                                Who can work likt this?

                                                • 21. Re: Mouse pointer disappear on second monitor
                                                  Noel Carboni Community Member

                                                  It's no real surprise.  Lions love mice.

                                                   

                                                  http://im.glogster.com/media/1/0/8/41/84131.jpg

                                                   

                                                   

                                                  Wait, I think I may know where it's gone...  Your cursor has defected over to have a meeting with other cursors on the nearest PC!   Recall the PC problem where there is not one cursor but three!

                                                   

                                                   

                                                  -Noel

                                                  • 22. Re: Mouse pointer disappear on second monitor
                                                    Andres Matallana Community Member

                                                    Thanks for the laugh Noel... and quick! Someone get Owdgit a tranquilizer! We have to help him step away from the edge...    Man I've gone beyond the deep end and back myself!  As there's not solution in sight and nobody is taking accountability and or claim they have even heard of the problem... Because of that, I've been learning to work with a "crutch".  As Michael put it... as soon as I notice my pointer disappear, my hand automatically zooms the cursor left to the end of my screen where my dock sits and I zoom back and usually brings back my cursor.  It's not acceptable by any means, but keeps me from throwing the mouse into the wall. haha...

                                                    • 23. Re: Mouse pointer disappear on second monitor
                                                      station_two Community Member

                                                      owdgit wrote:

                                                       

                                                      …to be honest mountain lion is utter rubbish…

                                                       

                                                      Undeniably so.  The only question is how long it takes an individual user to come to this conclusion.

                                                      • 25. Re: Mouse pointer disappear on second monitor
                                                        marcodeno1 Community Member

                                                        Same for me. Nothing has changed since I started this discussion.

                                                        Always the same problem with the cursor disapearing. Always the same reflex to make it appear again. For me the trick is "Cmd+Tab" twice, wich takes about half a second, but is still super anoying, and more anoying of all is that the situation happens so often that it inevitably also occurs when I'm showing my work on the screen to art directors or clients and I look kind of lost searching for my stupid cursor all the time.

                                                         

                                                        Since I'm using Photoshop 90% of the time, I only noticed the problem there at first... But since then, it also happened a few times with Firefox, so still suspecting Wacom and Lion (and/or Mountain Lion).

                                                         

                                                        Maybe I should look for a way to work with no cursor at all. Do they have Photoshop on the Xbox Kinect?

                                                        • 26. Re: Mouse pointer disappear on second monitor
                                                          [scott] Community Member

                                                          It's the Mac OS....

                                                           

                                                          I've been running a Mac Pro / ATI 5870 with 10.6.8 and a Wacom Intuos 5 for months with no issues.

                                                           

                                                          I upgaded the system to Mac OS 10.7.4 this past week, now the cursor will vanish on my second or third monitor.

                                                           

                                                          Seems to happen any time in any app, but most commonly when dragging items between monitors. Specificially dragging something from the primary monitor to the second or thrid screen. What I'm dragging doesn't vanish, but the cursor sure does. I see it in the Finder a lot and Indesign. All I need to do is click some other app to bring it forward, then switch back to the app I was using and the cursor reappears on the other montiors.

                                                           

                                                          Note, the cursor never disappears from the primary monitor.

                                                          • 27. Re: Mouse pointer disappear on second monitor
                                                            Andres Matallana Community Member

                                                            Good to know Scott... I think we've all been leaning towards that conclusion and your experience helps to enforce that theory.  We should all go post on the Apple forum and submit claims to their support team. I've already submitted mine and even spoke to a tech who claimed he had never heard of the issue. Strange... aparently they don't follow up with issue being talked about on their site. 

                                                             

                                                            Missing cursor forum string

                                                            https://discussions.apple.com/thread/3210606?start=75&tstart=0

                                                             

                                                            Apple support

                                                            https://expresslane.apple.com/GetproductgroupList.do?SG=SG001

                                                            • 28. Re: Mouse pointer disappear on second monitor
                                                              Birck Community Member

                                                              "On the four"? "touch ring"? What are we talking about?

                                                              • 29. Re: Mouse pointer disappear on second monitor
                                                                conroy Community Member

                                                                "four" == Intuos 4

                                                                • 30. Re: Mouse pointer disappear on second monitor
                                                                  Birck Community Member

                                                                  Dear Conroy:

                                                                       Thanks. I've stuck with Intuos 3, so I guess whatever a Touch Ring is, it doesn't apply to me.

                                                                       Anyway, there are enough suggested workarounds in this thread to help me get through the day with a cursor that can disappear at times. That helps.

                                                                  • 31. Re: Mouse pointer disappear on second monitor
                                                                    Michael Crabb Community Member

                                                                    Updated to Mac OS 10.8.2 (from 10.8.1) and the problem still persists. So if its an apple bug it isn't fixed.  I'm going to disconnect the intuos 4 and maybe even delete the software since I don't really like the thing anyway, and see if that is where the bug lies.

                                                                    • 32. Re: Mouse pointer disappear on second monitor
                                                                      owdgit Community Member

                                                                      Wasting your time mate, unplugged intuos3, removed software and purchased brand new intuos5! Still crap and yes the wifi still drops out! Mountain lion is the issue, all was well till the upgrade! If theres a problem with wacom or adobe no ones admitting it.  . . . . . Just need a solution.

                                                                       

                                                                      Ps. . . . Since ML epson printer utilities and scanner are screwed . . . Thanks apple you cost me too much, too many times. . . . Pc will be delivered tomorrow and the mac will become a pc monitor as it will be no good for anything else.

                                                                      • 33. Re: Mouse pointer disappear on second monitor
                                                                        Birck Community Member

                                                                        I can add something to this discussion. I have been having the same problem: cursor disappears, mostly on second monitor, but sometimes on both. Intermittent in nature. I am using an Intuos 3 with the latest driver, on an iMac running 10.8.2.

                                                                            In my case, I had been getting other non-fatal irritations, usually starting after the iMac had been going awhile, which could be got rid of by zapping the PRAM. But how long can that go on, at 2-3 times per day? I called Applecare. The second-level tech first had me run disk Utility permissions and verification. Then he advised me to reduce my RAM to the original 4GB on Apple-tested sticks, see if the symptoms recurr, then re-insert the RAM I added one stick at a time, to nail down the culprit.

                                                                            That was it. I'm running fine for two days now on the original 4GB RAM, with none of the irritating problems I had before, including disappearing cursor. I'm not going to claim that will work forever or for everyone, but so far it has for me. Worth a try. New RAM is relatively inexpensive.

                                                                        • 34. Re: Mouse pointer disappear on second monitor
                                                                          eastwood27

                                                                          Interesting way of working out a very silly problem Birck.

                                                                          How much ram did you have ?

                                                                          Dont know much about iMacs , is 4 the max.

                                                                          So i guese you started with 1 then progressed until you found the bad one?

                                                                          How long did that take?

                                                                          With a due respect but that Seems like a very lucky coincidence.

                                                                           

                                                                          I have tried every thing.

                                                                          Have a 5,1 mac pro with 24Gb of ram  running on a OWC Solid State drive.

                                                                          With another OWC Solid State as a Scratch Drive and a 3tb drive in bay 3 and a 2tb in bay 4

                                                                          Tried reinstalling everything twice ,if not more.

                                                                          Formatted drives , cleaned computer, changed cables , disconected usb hub , Pram reset ,  took my tower to a mac repair to have checked all was ok.

                                                                          Contacted Wacom  downloaded new driver ,you name it I tried it.

                                                                          Still same problem.

                                                                          Went from a intuis 4 to a 5 , same problem.

                                                                          I do have two towers, one is a Mac Pro 2,1 with no problem running 10.7.5 , never had a problem with this machine.

                                                                          Pen will wake computer, cursor never dissapears.

                                                                          The Macpro 5,1 is the problem, both computers have the exact same mointors connected , its running on 8.2.

                                                                          I my memory serves me right all problems started when I switched to Lion.

                                                                          Has to be a software issue between Adobe/Mac/Wacom.

                                                                          Feel like punching the monitor!!

                                                                          • 35. Re: Mouse pointer disappear on second monitor
                                                                            owdgit Community Member

                                                                            Hey guys . . I HAVE FOUND A SOLUTION!!!! This actually works!!!! Just bought a PC and shazam I can work again! Unfortunately the  iMac 27 cannot become a monitor due to conectivity issues so it looks like I'll be selling that heap of cr@p to some mug that needs a headache. Adobe, Wacom and PC = GOOD, Adobe, Wacom and Mac with mountain Lion = BAD!!!!

                                                                            • 36. Re: Mouse pointer disappear on second monitor
                                                                              CrazyDave88

                                                                              Same problem for most Photoshop pros -I finally had to use Lion / CS6 and my pen cursor keeps disappearing  on my second screen

                                                                              The problem seems to be with the Finder and it strangley losing the cursor

                                                                              After months of waiting for a fix from Apple---I think I have found a workaround

                                                                              I put the dock on the left hand side of the second screen and turned hiding off

                                                                              Seems to fix the problem so far---I think it helps photoshop and the finder to work better

                                                                              Hope this works for you!

                                                                              Cheers

                                                                              • 37. Re: Mouse pointer disappear on second monitor
                                                                                Imworkinghere Community Member

                                                                                As with every other problem, uninstalling Adobe Flash plugin from the system (or better yet, never installing it in the first place) resolves this problem.

                                                                                • 38. Re: Mouse pointer disappear on second monitor
                                                                                  Birck Community Member

                                                                                  Dear Eastwood27,

                                                                                       You were right. My "solution" didn't last very long. Things got worse until, with the iMac screwing up completely during a crucial job, I was able to buy a new one. When that one started screwing up, I isolated the problem to the Wacom tablet I had been using. I have two, both Intuos 3. With one, everything worked fine. Using the other, I was toast. So I sent it off to Wacom. They reported that the sensor screen or field needed to be replaced. It's due back today. I still get occasional disappearing cursors. I'm trying Imworkinghere's fix noted below. Whattheheck, I don't work in Flash myself yet. If I need it, I'll reinstall it. Fingers crossed.

                                                                                  • 39. Re: Mouse pointer disappear on second monitor
                                                                                    tennet78

                                                                                    I am also having this annoying problem. The same with all of my co-workers at the office — except for one who is still running OSX 10.6.8. I use dual monitors on Mac Pro OSX 10.7.5, both at work and home. I use the Intuos 4 at home and the Intuos 3 at work, latest drivers — same problem. Thing is that this happens in other apps also, like Cinema 4D and Zbrush — as often. Cmd+Tab twice and the cursor is back, but as everyone says — it's annoying.

                                                                                     

                                                                                    The disappearing-cursor-problem started when OSX Lion was released and it is still there in Mountain Lion. I don't understand why Apple won't address the problem and contact Wacom if it is "their" problem. Anyways, hope they will fix this stupid bug. Seems like such a simple thing...

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