30 Replies Latest reply on Jan 5, 2017 12:48 PM by Kevin-Monahan

    Adobe Story Desktop Application Won't Install

    Emoral7 Level 1



      I just recently subscribed to the Adobe Creative Cloud CS6. I'm really interested in owning the Adobe Story desktop application and have attempted to download it by clicking the Install Desktop Application button. Unfortunately, all attempts have failed.


      Upon clicking the Install button, I receive a pop-up explaining that I have to install Adobe Air for Story to work. If I click Yes, the window will then say the installation has failed and will ask to Retry. If I do this, the error repeats. How can I get this error to stop appearing?


      Please note I have the latest version of Adobe Air already installed on my computer.