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New Here ,
Jul 31, 2012 Jul 31, 2012

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i play farmville on facebook,it worked fine,now for the last week or so,it keeps crashing.thank you.

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correct answers 1 Correct answer

LEGEND , Aug 04, 2012 Aug 04, 2012

Ok, let's go back to the beginning...

You use Firefox; what version is it (Help | About Firefox)?

Can you try to start Firefox in Safe Mode (Help | Restart with add-ons disabled); does the crash still happen?

How exactly does it crash; Firefox just disappears?

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LEGEND ,
Aug 01, 2012 Aug 01, 2012

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What is your operating system & version?

What is your web browser?

What is your Flash Player version?

[topic moved to Flash Player forum]

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New Here ,
Aug 01, 2012 Aug 01, 2012

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HI PAT, I HAVE A HP PAVILION TRIMLINE--MOZILLA FIREFOX--FLASH PLAYER 11. THANK YOU VERY MUCH FOR REPLYING BACK TO ME.

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LEGEND ,
Aug 01, 2012 Aug 01, 2012

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New Here ,
Aug 02, 2012 Aug 02, 2012

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HI PAT, NO,I TRYED UNINSTALLING AND REINSTALLING ADOBE,DID`NT WORK. I INSTALLED JAVA ALSO.THANKS FOR TRYING.

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LEGEND ,
Aug 02, 2012 Aug 02, 2012

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Is it really not possible that you can tell me your operating system and browser???

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New Here ,
Aug 02, 2012 Aug 02, 2012

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yes,i did send it to you.hp pavilion trimline    mozilla firefox.

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LEGEND ,
Aug 02, 2012 Aug 02, 2012

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Ok, Firefox.  On what operating system - Windows, Mac OS, Linux, ...?

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New Here ,
Aug 02, 2012 Aug 02, 2012

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windows vista

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LEGEND ,
Aug 02, 2012 Aug 02, 2012

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New Here ,
Aug 02, 2012 Aug 02, 2012

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it says 11.3.

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LEGEND ,
Aug 03, 2012 Aug 03, 2012

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It should say more, something like 11.3.300.257 or similar.

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New Here ,
Aug 03, 2012 Aug 03, 2012

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oh,o.k.,i`ll check,thanks

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New Here ,
Aug 03, 2012 Aug 03, 2012

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11.3-300-270

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LEGEND ,
Aug 03, 2012 Aug 03, 2012

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Thank you.  Apparently you are using the latest version, where such crashes should have been fixed.

Can you file a bug report - see http://forums.adobe.com/thread/953796

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LEGEND ,
Aug 03, 2012 Aug 03, 2012

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P.S. please report the bug number and/or URL back here in the forum.

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New Here ,
Aug 03, 2012 Aug 03, 2012

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thanks,i looked at it ,but i`m not sure what to do? what is url? my daughter says i should`nt have a com. because i don`t know what i`m doing,lol.

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New Here ,
Aug 03, 2012 Aug 03, 2012

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i really only talk to people or play games on it,lol.

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LEGEND ,
Aug 04, 2012 Aug 04, 2012

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Ok, let's go back to the beginning...

You use Firefox; what version is it (Help | About Firefox)?

Can you try to start Firefox in Safe Mode (Help | Restart with add-ons disabled); does the crash still happen?

How exactly does it crash; Firefox just disappears?

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New Here ,
Aug 04, 2012 Aug 04, 2012

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firefox 14.0.1   i tryed the safe mode,that did`t work.  you asked how exactly does it crash?  o.k.,when i put farmville on, it just crashes,it other games too.i play on facebook. thanks

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LEGEND ,
Aug 04, 2012 Aug 04, 2012

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Does the same thing happen if you use Internet Explorer?

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New Here ,
Aug 05, 2012 Aug 05, 2012

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i`m not sure,i`ll have to try it?.

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New Here ,
Aug 05, 2012 Aug 05, 2012

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i tryed it on enternet explorer and it worked. now i put it back on firefox and it`s working again.i thank you very much for your help and your time.can you friend request me on facebook so we can continue to talk?,once again thank you. my [email address removed]

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LEGEND ,
Aug 05, 2012 Aug 05, 2012

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I don't know your Facebook id; I am http://www.facebook.com/pat.willener

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New Here ,
Aug 05, 2012 Aug 05, 2012

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o.k.,i sent you a friend request.

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