20 Replies Latest reply: Aug 5, 2012 2:49 PM by JohnD5633 RSS

    CS6 Issues Mountain Lion

    JohnD5633

      I am running the latest version of Photoshop CS6 on my mid-2010 13 inch Macbook Pro with 8gb of memory. Mountain Lion is the OS. Whenever I launch CS6 it crashes with the following message: An unexpected and unrecoverable problem has occurred. Bridge opens fine.

        • 1. Re: CS6 Issues Mountain Lion
          Chris Cox Adobe Employee

          We need to see the entire crash report (the long, detailed one) to know why it is crashing.

          • 2. Re: CS6 Issues Mountain Lion
            JohnD5633 Community Member

            OK. Here it is. Thanks.

             

            Process:         Adobe Photoshop CS6 [587]

            Path:            /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6

            Identifier:      com.adobe.Photoshop

            Version:         13.0.0 (20120315.r.428)

            Code Type:       X86-64 (Native)

            Parent Process:  launchd [152]

            User ID:         501

             

             

            Date/Time:       2012-08-04 11:18:01.468 -0500

            OS Version:      Mac OS X 10.8 (12A269)

            Report Version:  10

             

             

            Interval Since Last Report:          587356 sec

            Crashes Since Last Report:           10

            Per-App Interval Since Last Report:  67 sec

            Per-App Crashes Since Last Report:   9

            Anonymous UUID:                      096F3A30-C1EA-484A-9F0D-A377EB485198

             

             

            Crashed Thread:  8

             

             

            Exception Type:  EXC_CRASH (SIGABRT)

            Exception Codes: 0x0000000000000000, 0x0000000000000000

             

             

            Application Specific Information:

            abort() called

             

             

            Thread 0:: Dispatch queue: com.apple.main-thread

            0   libsystem_m.dylib                       0x00007fff8fdc89b8 log2l + 8

            1   libsystem_m.dylib                       0x00007fff8fdcbbb2 powl + 608

            2   com.adobe.ACE                           0x0000000105168efa 0x10510e000 + 372474

            3   com.adobe.ACE                           0x0000000105177df4 0x10510e000 + 433652

            4   com.adobe.ACE                           0x000000010517d78c 0x10510e000 + 456588

            5   com.adobe.ACE                           0x000000010517f537 0x10510e000 + 464183

            6   com.adobe.ACE                           0x0000000105152606 0x10510e000 + 280070

            7   com.adobe.ACE                           0x0000000105153bde 0x10510e000 + 285662

            8   com.adobe.ACE                           0x000000010513cce2 0x10510e000 + 191714

            9   com.adobe.ACE                           0x000000010515398e 0x10510e000 + 285070

            10  com.adobe.ACE                           0x000000010513dc22 0x10510e000 + 195618

            11  com.adobe.ACE                           0x0000000105152eb8 0x10510e000 + 282296

            12  com.adobe.ACE                           0x00000001051f4b90 ACEInitialize + 440096

            13  com.adobe.ACE                           0x000000010518bf87 ACEInitialize + 11031

            14  com.adobe.Photoshop                     0x000000010001002d 0x100000000 + 65581

            15  com.adobe.Photoshop                     0x00000001000103cb 0x100000000 + 66507

            16  com.adobe.Photoshop                     0x0000000100014c24 0x100000000 + 85028

            17  com.adobe.Photoshop                     0x00000001000154cf 0x100000000 + 87247

            18  com.adobe.Photoshop                     0x000000010055a84e 0x100000000 + 5613646

            19  com.adobe.Photoshop                     0x000000010055aabf 0x100000000 + 5614271

            20  com.adobe.Photoshop                     0x000000010055b499 0x100000000 + 5616793

            21  com.adobe.Photoshop                     0x000000010055bb24 0x100000000 + 5618468

            22  com.adobe.Photoshop                     0x0000000100558e6b 0x100000000 + 5607019

            23  com.adobe.Photoshop                     0x000000010194980f AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 17774255

            24  com.adobe.Photoshop                     0x0000000100bbb3e5 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3560069

            25  com.adobe.Photoshop                     0x0000000100c51f73 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 4177427

            26  com.adobe.Photoshop                     0x00000001007b045b boost::system::system_error::what() const + 1998427

            27  com.adobe.Photoshop                     0x00000001007b0999 boost::system::system_error::what() const + 1999769

            28  com.adobe.Photoshop                     0x000000010054b24c 0x100000000 + 5550668

             

             

            Thread 1:: Dispatch queue: com.apple.libdispatch-manager

            0   libsystem_kernel.dylib                  0x00007fff95cbcd16 kevent + 10

            1   libdispatch.dylib                       0x00007fff8bb72e26 _dispatch_mgr_invoke + 883

            2   libdispatch.dylib                       0x00007fff8bb72a2a _dispatch_mgr_thread + 54

             

             

            Thread 2:

            0   libsystem_kernel.dylib                  0x00007fff95cbc6d6 __workq_kernreturn + 10

            1   libsystem_c.dylib                       0x00007fff8d2a9f2c _pthread_workq_return + 25

            2   libsystem_c.dylib                       0x00007fff8d2a9cf3 _pthread_wqthread + 412

            3   libsystem_c.dylib                       0x00007fff8d2941b1 start_wqthread + 13

             

             

            Thread 3:

            0   libsystem_c.dylib                       0x00007fff8d2941a4 start_wqthread + 0

             

             

            Thread 4:

            0   libsystem_kernel.dylib                  0x00007fff95cbc6d6 __workq_kernreturn + 10

            1   libsystem_c.dylib                       0x00007fff8d2a9f2c _pthread_workq_return + 25

            2   libsystem_c.dylib                       0x00007fff8d2a9cf3 _pthread_wqthread + 412

            3   libsystem_c.dylib                       0x00007fff8d2941b1 start_wqthread + 13

             

             

            Thread 5:

            0   libsystem_kernel.dylib                  0x00007fff95cbc0fa __psynch_cvwait + 10

            1   libsystem_c.dylib                       0x00007fff8d2abfc9 _pthread_cond_wait + 869

            2   MultiProcessor Support                  0x000000010df6b0f3 main + 8403

            3   MultiProcessor Support                  0x000000010df6b1b0 main + 8592

            4   MultiProcessor Support                  0x000000010df87f50 main + 126768

            5   libsystem_c.dylib                       0x00007fff8d2a7782 _pthread_start + 327

            6   libsystem_c.dylib                       0x00007fff8d2941c1 thread_start + 13

             

             

            Thread 6:

            0   libsystem_kernel.dylib                  0x00007fff95cbc0fa __psynch_cvwait + 10

            1   libsystem_c.dylib                       0x00007fff8d2abfc9 _pthread_cond_wait + 869

            2   com.apple.CoreServices.CarbonCore          0x00007fff8dd1b20c TSWaitOnCondition + 108

            3   com.apple.CoreServices.CarbonCore          0x00007fff8dd1b3e3 TSWaitOnConditionTimedRelative + 132

            4   com.apple.CoreServices.CarbonCore          0x00007fff8dc7db44 MPWaitOnQueue + 252

            5   com.adobe.ACE                           0x00000001051472c9 0x10510e000 + 234185

            6   com.adobe.ACE                           0x00000001051465da 0x10510e000 + 230874

            7   com.apple.CoreServices.CarbonCore          0x00007fff8dcf27dc PrivateMPEntryPoint + 58

            8   libsystem_c.dylib                       0x00007fff8d2a7782 _pthread_start + 327

            9   libsystem_c.dylib                       0x00007fff8d2941c1 thread_start + 13

             

             

            Thread 7:

            0   libsystem_kernel.dylib                  0x00007fff95cbc0fa __psynch_cvwait + 10

            1   libsystem_c.dylib                       0x00007fff8d2abfc9 _pthread_cond_wait + 869

            2   com.adobe.Photoshop                     0x0000000101958e99 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 17837369

            3   com.adobe.Photoshop                     0x000000010195837e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 17834526

            4   com.adobe.Photoshop                     0x00000001017de496 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 16286518

            5   com.adobe.Photoshop                     0x0000000101958160 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 17833984

            6   libsystem_c.dylib                       0x00007fff8d2a7782 _pthread_start + 327

            7   libsystem_c.dylib                       0x00007fff8d2941c1 thread_start + 13

             

             

            Thread 8 Crashed:

            0   libsystem_kernel.dylib                  0x00007fff95cbc212 __pthread_kill + 10

            1   libsystem_c.dylib                       0x00007fff8d2a8b34 pthread_kill + 90

            2   libsystem_c.dylib                       0x00007fff8d2ecdfa abort + 143

            3   com.adobe.Photoshop                     0x00000001007affda boost::system::system_error::what() const + 1997274

            4   libc++abi.dylib                         0x00007fff97be6965 safe_handler_caller(void (*)()) + 8

            5   libc++abi.dylib                         0x00007fff97be69c0 std::terminate() + 16

            6   libc++abi.dylib                         0x00007fff97be7bb7 __cxa_rethrow + 85

            7   com.adobe.Photoshop                     0x00000001007afea8 boost::system::system_error::what() const + 1996968

            8   libstdc++.6.dylib                       0x00007fff8eedb527 std::terminate() + 18

            9   com.adobe.Photoshop                     0x00000001019582e3 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 17834371

            10  libsystem_c.dylib                       0x00007fff8d2a7782 _pthread_start + 327

            11  libsystem_c.dylib                       0x00007fff8d2941c1 thread_start + 13

             

             

            Thread 9:: com.apple.appkit-heartbeat

            0   libsystem_kernel.dylib                  0x00007fff95cbc386 __semwait_signal + 10

            1   libsystem_c.dylib                       0x00007fff8d331828 nanosleep + 163

            2   libsystem_c.dylib                       0x00007fff8d33173f usleep + 54

            3   com.apple.AppKit                        0x00007fff9085d0e8 -[NSUIHeartBeat _heartBeatThread:] + 543

            4   com.apple.Foundation                    0x00007fff915f3842 __NSThread__main__ + 1345

            5   libsystem_c.dylib                       0x00007fff8d2a7782 _pthread_start + 327

            6   libsystem_c.dylib                       0x00007fff8d2941c1 thread_start + 13

             

             

            Thread 8 crashed with X86 Thread State (64-bit):

              rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x0000000110780db8  rdx: 0x0000000000000000

              rdi: 0x0000000000006b07  rsi: 0x0000000000000006  rbp: 0x0000000110780de0  rsp: 0x0000000110780db8

               r8: 0x00007fff7b9e7278   r9: 0x0000000090cf4238  r10: 0x0000000020000000  r11: 0x0000000000000206

              r12: 0x0000000000006b07  r13: 0x0000000000000000  r14: 0x0000000110781000  r15: 0x0000000110800270

              rip: 0x00007fff95cbc212  rfl: 0x0000000000000206  cr2: 0x00007fff7b9e0fe8

            Logical CPU: 0

             

            [ admin snipped for brevity ]

            • 3. Re: CS6 Issues Mountain Lion
              Chris Cox Adobe Employee

              Looks like the Lens Profile database is corrupt and causing problems when Photoshop tries to read it and check for updates.  (and it tries to throw an uncaught exception on a thread - we're testing a fix for that part so it won't crash)

              • 4. Re: CS6 Issues Mountain Lion
                JohnD5633 Community Member

                Thanks for the quick response. So, there is nothing for me to do? Any idea as to when the fix will be availale and how I could be notified of it.

                • 5. Re: CS6 Issues Mountain Lion
                  Chris Cox Adobe Employee

                  Sorry, I was reading the code to find the location of the databases/caches.

                   

                   

                  Try trashing the file ~/Library/Application Support/Adobe/CameraRaw/LensProfiles/1.0/pscache.dat

                   

                  When you next open the LensCorrection plugin, it'll take a few seconds to update the cache and database, then should work as usual.

                  • 6. Re: CS6 Issues Mountain Lion
                    JohnD5633 Community Member

                    I trashed the file you suggested and it crashed again. Below is the latest report. Thanks.

                    Process:         Adobe Photoshop CS6 [704]

                    Path:            /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6

                    Identifier:      com.adobe.Photoshop

                    Version:         13.0.0 (20120315.r.428)

                    Code Type:       X86-64 (Native)

                    Parent Process:  launchd [152]

                    User ID:         501

                     

                     

                    Date/Time:       2012-08-04 11:53:17.009 -0500

                    OS Version:      Mac OS X 10.8 (12A269)

                    Report Version:  10

                     

                     

                    Interval Since Last Report:          589472 sec

                    Crashes Since Last Report:           11

                    Per-App Interval Since Last Report:  73 sec

                    Per-App Crashes Since Last Report:   10

                    Anonymous UUID:                      096F3A30-C1EA-484A-9F0D-A377EB485198

                     

                     

                    Crashed Thread:  9

                     

                     

                    Exception Type:  EXC_CRASH (SIGABRT)

                    Exception Codes: 0x0000000000000000, 0x0000000000000000

                     

                     

                    Application Specific Information:

                    abort() called

                     

                     

                    Thread 0:: Dispatch queue: com.apple.main-thread

                    0   com.adobe.ACE                           0x00000001051691ac 0x10510e000 + 373164

                    1   com.adobe.ACE                           0x0000000105169797 0x10510e000 + 374679

                    2   com.adobe.ACE                           0x000000010517a03b 0x10510e000 + 442427

                    3   com.adobe.ACE                           0x000000010517cb4f 0x10510e000 + 453455

                    4   com.adobe.ACE                           0x000000010517f5b3 0x10510e000 + 464307

                    5   com.adobe.ACE                           0x0000000105152606 0x10510e000 + 280070

                    6   com.adobe.ACE                           0x0000000105153bde 0x10510e000 + 285662

                    7   com.adobe.ACE                           0x000000010513cce2 0x10510e000 + 191714

                    8   com.adobe.ACE                           0x000000010515398e 0x10510e000 + 285070

                    9   com.adobe.ACE                           0x000000010513dc22 0x10510e000 + 195618

                    10  com.adobe.ACE                           0x0000000105152eb8 0x10510e000 + 282296

                    11  com.adobe.ACE                           0x00000001051f4b90 ACEInitialize + 440096

                    12  com.adobe.ACE                           0x000000010518bf87 ACEInitialize + 11031

                    13  com.adobe.Photoshop                     0x000000010001002d 0x100000000 + 65581

                    14  com.adobe.Photoshop                     0x00000001000103cb 0x100000000 + 66507

                    15  com.adobe.Photoshop                     0x0000000100014c24 0x100000000 + 85028

                    16  com.adobe.Photoshop                     0x00000001000154cf 0x100000000 + 87247

                    17  com.adobe.Photoshop                     0x000000010055a84e 0x100000000 + 5613646

                    18  com.adobe.Photoshop                     0x000000010055aabf 0x100000000 + 5614271

                    19  com.adobe.Photoshop                     0x000000010055b499 0x100000000 + 5616793

                    20  com.adobe.Photoshop                     0x000000010055bb24 0x100000000 + 5618468

                    21  com.adobe.Photoshop                     0x0000000100558e6b 0x100000000 + 5607019

                    22  com.adobe.Photoshop                     0x000000010194980f AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 17774255

                    23  com.adobe.Photoshop                     0x0000000100bbb3e5 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3560069

                    24  com.adobe.Photoshop                     0x0000000100c51f73 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 4177427

                    25  com.adobe.Photoshop                     0x00000001007b045b boost::system::system_error::what() const + 1998427

                    26  com.adobe.Photoshop                     0x00000001007b0999 boost::system::system_error::what() const + 1999769

                    27  com.adobe.Photoshop                     0x000000010054b24c 0x100000000 + 5550668

                     

                     

                    Thread 1:: Dispatch queue: com.apple.libdispatch-manager

                    0   libsystem_kernel.dylib                  0x00007fff95cbcd16 kevent + 10

                    1   libdispatch.dylib                       0x00007fff8bb72e26 _dispatch_mgr_invoke + 883

                    2   libdispatch.dylib                       0x00007fff8bb72a2a _dispatch_mgr_thread + 54

                     

                     

                    Thread 2:

                    0   libsystem_kernel.dylib                  0x00007fff95cbc6d6 __workq_kernreturn + 10

                    1   libsystem_c.dylib                       0x00007fff8d2a9f2c _pthread_workq_return + 25

                    2   libsystem_c.dylib                       0x00007fff8d2a9cf3 _pthread_wqthread + 412

                    3   libsystem_c.dylib                       0x00007fff8d2941b1 start_wqthread + 13

                     

                     

                    Thread 3:

                    0   libsystem_c.dylib                       0x00007fff8d2941a4 start_wqthread + 0

                     

                     

                    Thread 4:

                    0   libsystem_kernel.dylib                  0x00007fff95cbc6d6 __workq_kernreturn + 10

                    1   libsystem_c.dylib                       0x00007fff8d2a9f2c _pthread_workq_return + 25

                    2   libsystem_c.dylib                       0x00007fff8d2a9cf3 _pthread_wqthread + 412

                    3   libsystem_c.dylib                       0x00007fff8d2941b1 start_wqthread + 13

                     

                     

                    Thread 5:

                    0   libsystem_kernel.dylib                  0x00007fff95cbc6d6 __workq_kernreturn + 10

                    1   libsystem_c.dylib                       0x00007fff8d2a9f2c _pthread_workq_return + 25

                    2   libsystem_c.dylib                       0x00007fff8d2a9cf3 _pthread_wqthread + 412

                    3   libsystem_c.dylib                       0x00007fff8d2941b1 start_wqthread + 13

                     

                     

                    Thread 6:

                    0   libsystem_kernel.dylib                  0x00007fff95cbc0fa __psynch_cvwait + 10

                    1   libsystem_c.dylib                       0x00007fff8d2abfc9 _pthread_cond_wait + 869

                    2   MultiProcessor Support                  0x000000010e2380f3 main + 8403

                    3   MultiProcessor Support                  0x000000010e2381b0 main + 8592

                    4   MultiProcessor Support                  0x000000010e254f50 main + 126768

                    5   libsystem_c.dylib                       0x00007fff8d2a7782 _pthread_start + 327

                    6   libsystem_c.dylib                       0x00007fff8d2941c1 thread_start + 13

                     

                     

                    Thread 7:

                    0   libsystem_kernel.dylib                  0x00007fff95cbc0fa __psynch_cvwait + 10

                    1   libsystem_c.dylib                       0x00007fff8d2abfc9 _pthread_cond_wait + 869

                    2   com.apple.CoreServices.CarbonCore          0x00007fff8dd1b20c TSWaitOnCondition + 108

                    3   com.apple.CoreServices.CarbonCore          0x00007fff8dd1b3e3 TSWaitOnConditionTimedRelative + 132

                    4   com.apple.CoreServices.CarbonCore          0x00007fff8dc7db44 MPWaitOnQueue + 252

                    5   com.adobe.ACE                           0x00000001051472c9 0x10510e000 + 234185

                    6   com.adobe.ACE                           0x00000001051465da 0x10510e000 + 230874

                    7   com.apple.CoreServices.CarbonCore          0x00007fff8dcf27dc PrivateMPEntryPoint + 58

                    8   libsystem_c.dylib                       0x00007fff8d2a7782 _pthread_start + 327

                    9   libsystem_c.dylib                       0x00007fff8d2941c1 thread_start + 13

                     

                     

                    Thread 8:

                    0   libsystem_kernel.dylib                  0x00007fff95cbc0fa __psynch_cvwait + 10

                    1   libsystem_c.dylib                       0x00007fff8d2abfc9 _pthread_cond_wait + 869

                    2   com.adobe.Photoshop                     0x0000000101958e99 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 17837369

                    3   com.adobe.Photoshop                     0x000000010195837e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 17834526

                    4   com.adobe.Photoshop                     0x00000001017de496 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 16286518

                    5   com.adobe.Photoshop                     0x0000000101958160 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 17833984

                    6   libsystem_c.dylib                       0x00007fff8d2a7782 _pthread_start + 327

                    7   libsystem_c.dylib                       0x00007fff8d2941c1 thread_start + 13

                     

                     

                    Thread 9 Crashed:

                    0   libsystem_kernel.dylib                  0x00007fff95cbc212 __pthread_kill + 10

                    1   libsystem_c.dylib                       0x00007fff8d2a8b34 pthread_kill + 90

                    2   libsystem_c.dylib                       0x00007fff8d2ecdfa abort + 143

                    3   com.adobe.Photoshop                     0x00000001007affda boost::system::system_error::what() const + 1997274

                    4   libc++abi.dylib                         0x00007fff97be6965 safe_handler_caller(void (*)()) + 8

                    5   libc++abi.dylib                         0x00007fff97be69c0 std::terminate() + 16

                    6   libc++abi.dylib                         0x00007fff97be7bb7 __cxa_rethrow + 85

                    7   com.adobe.Photoshop                     0x00000001007afea8 boost::system::system_error::what() const + 1996968

                    8   libstdc++.6.dylib                       0x00007fff8eedb527 std::terminate() + 18

                    9   com.adobe.Photoshop                     0x00000001019582e3 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 17834371

                    10  libsystem_c.dylib                       0x00007fff8d2a7782 _pthread_start + 327

                    11  libsystem_c.dylib                       0x00007fff8d2941c1 thread_start + 13

                     

                     

                    Thread 10:: com.apple.appkit-heartbeat

                    0   libsystem_kernel.dylib                  0x00007fff95cbc386 __semwait_signal + 10

                    1   libsystem_c.dylib                       0x00007fff8d331828 nanosleep + 163

                    2   libsystem_c.dylib                       0x00007fff8d33173f usleep + 54

                    3   com.apple.AppKit                        0x00007fff9085d0e8 -[NSUIHeartBeat _heartBeatThread:] + 543

                    4   com.apple.Foundation                    0x00007fff915f3842 __NSThread__main__ + 1345

                    5   libsystem_c.dylib                       0x00007fff8d2a7782 _pthread_start + 327

                    6   libsystem_c.dylib                       0x00007fff8d2941c1 thread_start + 13

                     

                     

                    Thread 9 crashed with X86 Thread State (64-bit):

                      rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x000000011042bdb8  rdx: 0x0000000000000000

                      rdi: 0x0000000000006d07  rsi: 0x0000000000000006  rbp: 0x000000011042bde0  rsp: 0x000000011042bdb8

                       r8: 0x00007fff7b9e7278   r9: 0x000000000f94e2d4  r10: 0x0000000020000000  r11: 0x0000000000000206

                      r12: 0x0000000000006d07  r13: 0x0000000000000000  r14: 0x000000011042c000  r15: 0x000000010f4c6f00

                      rip: 0x00007fff95cbc212  rfl: 0x0000000000000206  cr2: 0x00007fff7b9e0fe8

                    Logical CPU: 0

                     

                    [ admin snipped for brevity ]

                    • 7. Re: CS6 Issues Mountain Lion
                      Chris Cox Adobe Employee

                      The crash report says the same thing as the first one, just on a different thread number, so you don't need to repost it.

                       

                      Hmm, it's the Lens Profile update thread that's throwing an exception.  Unfortunately it crashes while trying to recover from the error, not at the site of the actual error.

                       

                      It could be the index.dat file (one directory level up).

                      Or it could be an error in the OS URL handling when it tries to get the information from the website.  But if that's the case other things would probably be breaking as well.

                       

                      Darn.  So far I can't reproduce the problem by corrupting or removing those files.  So I'm really not sure where the problem is really coming from.

                      • 8. Re: CS6 Issues Mountain Lion
                        JohnD5633 Community Member

                        Is the index.dat in that same library location? Should I try trashing that one too? thanks.

                        • 9. Re: CS6 Issues Mountain Lion
                          Chris Cox Adobe Employee

                          Yes, it's one directory level up from the pscache.dat file.

                           

                          But so far corrupting those files hasn't lead to a crash or error.  I'm still not sure how the original error occurs.

                          • 10. Re: CS6 Issues Mountain Lion
                            Chris Cox Adobe Employee

                            Have you tried resetting or deleting Photoshop's preferences?

                            • 11. Re: CS6 Issues Mountain Lion
                              JohnD5633 Community Member

                              No I have not. How do I do that? Thanks.

                              • 12. Re: CS6 Issues Mountain Lion
                                Chris Cox Adobe Employee

                                cmd-opt-shift on launch, or go delete ~/Library/Preferences/Adobe Photoshop CS6 Settings/Adobe Photoshop CS6 Prefs.psp

                                • 13. Re: CS6 Issues Mountain Lion
                                  JohnD5633 Community Member

                                  OK. I deleted the preferences file you mentioned. That did not make any difference. Any other sugeestions?

                                  Thanks!

                                  • 14. Re: CS6 Issues Mountain Lion
                                    JohnD5633 Community Member

                                    Would there any benefit to reinstalling the program? But, if it won't open I can't deactivate. Just a thought.

                                    • 15. Re: CS6 Issues Mountain Lion
                                      the_wine_snob CommunityMVP

                                      JohnD,

                                       

                                      Did it ever open, so that you could Activate it? If not, then it should not have Activated yet.

                                       

                                      Good luck,

                                       

                                      Hunt

                                      • 16. Re: CS6 Issues Mountain Lion
                                        JohnD5633 Community Member

                                        No it has not opened. It was activated under Lion and I upgraded to Mountain Lion. Would that upgrade require me to activate again or would it remain activated after the Mountain Lion upgrade?

                                        Thanks.

                                        • 17. Re: CS6 Issues Mountain Lion
                                          Chris Cox Adobe Employee

                                          No, that should not require you to activate again.

                                           

                                          I'm at a loss.

                                          We've reset the prefs and the files that feature reads, so I'm not sure what else could cause it to throw exceptions (that wouldn't also cause the rest of the computer to misbehave).

                                          • 18. Re: CS6 Issues Mountain Lion
                                            JohnD5633 Community Member

                                            Do you think reinstalling has any chance of helping? If so, is there a proper method or app to uninstall versus dragging to the trash?

                                            • 19. Re: CS6 Issues Mountain Lion
                                              Chris Cox Adobe Employee

                                              You can try reinstalling, but I have no idea if it'll help.

                                              • 20. Re: CS6 Issues Mountain Lion
                                                JohnD5633 Community Member

                                                OK. I uninstalled using the Adobe uninstaller then reinstalled CS6. So far it is running perfectly.