3 Replies Latest reply on Aug 4, 2012 11:50 AM by Frustrated in AZ

    ADE won't save my purchased books




      I cannot get ADE to save my purchased ebooks. I can open them with ADE but they do not appear in the library nd they disappear when I close the program. I have no problems borrowing ebooks from the library with ADE. I have tried to reinstall and have read a lot of tutorials and FAQs. How can I fix it?


      I have tried downloading books with both Firefox and Chrome and I use Windows 7.

        • 1. Re: ADE won't save my purchased books
          Frustrated in AZ Level 4

          Reinstalling won't help your situation.  I think there's an easy solution,



          When you're in the download process, and Windows asks you whether you want

          to OPEN or SAVE the ebook, choose SAVE.  ADE then will download the ebook

          and place it in your library.  If you choose OPEN, ADE downloads the ebook,

          opens it to read and does not enter it into the library.


          Hope this helps!


          • 2. Re: ADE won't save my purchased books
            Jim_Lester Level 4

            If the book downloads as an EPUB or PDF instead of a .acsm file.  You will need to go into the Library view of ADE and from the Library menu select "Add to Library..."

            • 3. Re: ADE won't save my purchased books
              Frustrated in AZ Level 4

              There's a couple of things you must know in order to do this, however.  One

              is where the ebook is located, and the other is what the name of the ebook



              The location is probably in the Adobe Digital Editions folder on your

              computer's C:\ drive.  You can use Windows utilities to open that folder

              and locate names of the files inside it.


              The name of the ebook may - or may not - have a resemblance to the title of

              the ebook that's displayed when it's open.  Unfortunately, there's no

              distinguishing information to tell whether the ebooks are in the library or

              in reading mode.  So, take a guess.  It won't hurt, because ADE will tell

              you if you try to add an ebook that's already there.


              The process for adding the ebook to the library is described in the HELP

              section (F1 key from Library view), but it's pretty easy.  In Library view,

              click on the small arrow next to the word 'Library'.  A drop-down menu will

              appear.  Choose 'Add Item To Library' from that menu, and then follow the

              screen prompts from there.


              Hope this helps!