2 Replies Latest reply on Aug 4, 2012 11:50 PM by jl200

    Adobe Download Assistant freezes


      adobe download assistant keeps freezing and I cannot log in.  When I go to log in problem the firefox says it cannot find the programme.  I have tried downloading with google chrome but that did not make any difference.

        • 1. Re: .
          Jeff A Wright Adobe Employee

          Please try a different web browser.  I would also recommend either adding the Adobe Download Assistant as an exclusion or temporarily disable your software firewall.

          • 2. Re: .
            jl200 Level 1

            So far I have tried - turning off the firewall, using google chrome, firefox and explorer 8 (this recommended by adobe FAQ), saving it to the desktop (FAQ), 2 earlier versions,  working with the adobe people on line.     I think I have run out of patience and will just give up.  Lucky I did not spend the money to buy the programme if downloading the free version is this much trouble!!