7 Replies Latest reply: Aug 7, 2012 6:01 AM by P Spier RSS

    ID CS6 Crashes on Start

    neutronbob

      ID routinely crashes on startup when I double click on an ID file - Windows dialog pops up stating that it is searching for a solution (never finds one).  After that goes away I can double click on the ID file again and all is well  - so it does not stop me from using ID...

       

      This used to happen on my laptop with CS-5 but never on my desktop.  Now that I have upgraded to CS-6, it now happens on my desktop as well.  It is now irritating enough to cause me to post a question...

       

      Both machines Windows 7 Pro - 64 bit.

       

      Any ideas on next steps here?