1 2 Previous Next 43 Replies Latest reply: Jan 26, 2015 8:45 PM by lss4him RSS

    Flash says already installed but it is not

    quietstep Community Member

      As stated.  I was having problems viewing some videos and figured it may be a problem with flash.  I had the 32bit version but I am running windows 7 64bit.  So I uninstalled adobe flash from the computer using the control panel, then rebooted.  Now When I attempt to download the Flash 64bit from the website (using IE 9, 64bit) the program downloads, and once it begins to say installing it stops and I receive a message saying A newer version of adobe flash is already installed.  But it is not installed and does not exist anywhere I can find on my computer.

      thanks for any help

        • 1. Re: Flash says already installed but it is not
          Fiat500Sport Community Member

          I am having the same exact issue under the same exact circumstances. Someone please help.

          • 2. Re: Flash says already installed but it is not
            dnowetner Community Member

            I also am having the same problem.  Vista 32 bit.  All was fine yesterday, now lots of problems.  There has to be fix for this.

            • 3. Re: Flash says already installed but it is not
              jessicakp Community Member

              Same problem here! I have tried uninstalling all adobe products and rebooting, then reinstalling and the others did fine but I keep getting this same message on Flash Player. Very frustrating!

              • 4. Re: Flash says already installed but it is not
                Fiat500Sport Community Member

                I can't upload with flash uploader... or view flash videos. Same at "quietstp" stated. I use this comp for work and am dead in the water wo these things working properly.

                 

                The program downloads, and once it begins to say installing it stops and I receive a message saying A newer version of adobe flash is already installed.  But it is not installed and does not exist anywhere I can find on my computer.

                thanks for any help

                • 5. Re: Flash says already installed but it is not
                  Fiat500Sport Community Member

                  This just started 3 days ago

                  • 6. Re: Flash says already installed but it is not
                    shebacat21 Community Member

                    I am having the same problem - it started a few days ago - now I can't install Flash Player no matter what I've tried.

                    • 7. Re: Flash says already installed but it is not
                      Fiat500Sport Community Member

                      Ok Adobe... feel free to chime in... the problem is with both I.E. and Firefox 64 and 32 bit. I have windows7 64bit OS but the problem does not seem to be limited my OS. I have tired everything... uninstall... reinstall update... and still the issue exists.   I show that flash player is installed but both browsers tells me that it needs to be updated. When I try to update it tells me I already have the latest version... and cancels the update. There must be some issue beyond my end because there is nothing more I can do from here.

                      • 8. Re: Flash says already installed but it is not
                        pwillener ACP/MVPs

                        Weird - so many users with the same problem!

                         

                        I am going to test this now; uninstall, then reinstall Flash Player on my Win7 x64 system...

                        • 9. Re: Flash says already installed but it is not
                          pwillener ACP/MVPs

                          I am unable to reproduce that; I have just uninstalled / reinstalled three times - no problem whatsoever.

                           

                          Here is what I did; try doing the same:

                           

                          If you still get any error messages, please post a screenshot of it.

                          • 10. Re: Flash says already installed but it is not
                            quietstep Community Member

                            Hi Pat.  These steps worked for me.  I was able to use the uninstaller, delete the left over files in the system folders, and install the most recent version of Adobe Flash.  Thanks so much for your help.  How that I have Flash installed again my original problem still exists (the main reason i was trying to uninstall and reinstall it).  Some adds and videos online are not displaying.  I get audio, and the video is playing, however it is just a blank white box where the video should display.  If I scroll the page I can see the video flicker so I know its loading and its playing, but its just a blank white box.  Any ideas?  Thanks again for the help with the installation problem.

                            • 11. Re: Flash says already installed but it is not
                              Fiat500Sport Community Member

                              Ok... followed your instructions & got I.E. to work properly. But Firefox is still the same

                              • 12. Re: Flash says already installed but it is not
                                pwillener ACP/MVPs

                                What is your display adapter, device driver version & date? (See http://forums.adobe.com/thread/945765)

                                • 13. Re: Flash says already installed but it is not
                                  pwillener ACP/MVPs

                                  Fiat500Sport wrote:

                                   

                                  But Firefox is still the same

                                  Can you post a screenshot of that?

                                  • 14. Re: Flash says already installed but it is not
                                    raynorshines Community Member

                                    Simplest and quickest and most CORRUPT solution is to run FLASH from Chrome.   Until this issue is correct, that seems the way to get the job done.

                                     

                                    It appears the issue is that Chrome is blocking the use of FLASH with any other brower because of some code embedded in the version of FLASH downloaded as an "update",  if the user did not UNCHECK the optional Chrome download that was available at the same time.    To run FLASH without Chrome you will likely have to uninstall both programs and reinstall the offered FLASH version making sure that Chrome is not downloaded at the same time.  If that does not work, it is probably simplest to go back to the next earliest version and download that. 

                                     

                                    It almost appears as if Adobe is in bed with Chrome and trying to help it further control the market .... this is a shame, because good products should need no help from clandestine "marketing" tricks.

                                    • 15. Re: Flash says already installed but it is not
                                      pwillener ACP/MVPs

                                      What is your obsession with Chrome?  This topic is about Firefox.

                                      • 16. Re: Flash says already installed but it is not
                                        raynorshines Community Member

                                        Obsession, observation maybe.... the discussion is about problems with FLASH updates and how this are not working.  I think the issue is common for those using  browsers other than, dare it say it... no I won't ... you know the one owned by Google

                                        • 17. Re: Flash says already installed but it is not
                                          Fiat500Sport Community Member

                                          I will update display drivers... and attempt the process again and see

                                          • 18. Re: Flash says already installed but it is not
                                            Fiat500Sport Community Member

                                            Flash Issue.JPG

                                            Side by side screen shot  <I.E.   >Firefox after followed your instructions.

                                             

                                            I have followed your instruction 3 times an still end up the same. I.E. works but Firefox still tells me I need to update. When I follow the prompt to update... it tells me I already have a newer version installed

                                             

                                            I uninstalled with listed uninstaller, deleted the files in the two directorys you listed, and downloaded both the offline .exe for each.... and installed each just as you instructed. I closed both I.E. and Firefox. then ran the offline installers.

                                             

                                            Here is the funny thing... when I install Adobe Flash that is for Firefox... a window opens in I.E. saying your installation was a success but does not work in Ff.

                                            • 19. Re: Flash says already installed but it is not
                                              pwillener ACP/MVPs

                                              Can you post the FlashInstall.log file from both install folders?

                                              • 20. Re: Flash says already installed but it is not
                                                Fiat500Sport Community Member

                                                =O====== M/11.3.300.268 2012-08-10+00-11-59.042 ========

                                                0000 [I] 00000010 "C:\Users\Tina\AppData\Local\Temp\install_flash_player_ax.exe" -install -iv 8 -au 0

                                                0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

                                                0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                                                0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                                                0004 [I] 00000011 1

                                                0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                                                0006 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_268.ocx

                                                0007 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.exe

                                                0008 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.dll

                                                0009 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                                                0010 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

                                                0011 [I] 00000012

                                                =X====== M/11.3.300.268 2012-08-10+00-12-02.973 ========

                                                 

                                                =O====== M/11.3.300.268 2012-08-10+00-16-09.999 ========

                                                0000 [I] 00000010 "C:\Users\Tina\AppData\Local\Temp\install_flash_player.exe" -install -iv 8 -au 0

                                                0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

                                                0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                                                0003 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                                                0004 [I] 00000011 1

                                                0005 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                                                0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                                                0007 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                                                0008 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                                                0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

                                                0010 [W] 00001036 Software\Opera Software/Last CommandLine 2

                                                0011 [W] 00001036 Software\Opera Software/Plugin Path 2

                                                0012 [W] 00001036 Software\Opera Software/Plugin Path 2

                                                0013 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_268.dll

                                                0014 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_Plugin.exe

                                                0015 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash

                                                0016 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                                                0017 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

                                                0018 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183

                                                0019 [I] 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_3_300_268.exe

                                                0020 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

                                                0021 [W] 00001106

                                                0022 [W] 00001106

                                                0023 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

                                                0024 [I] 00000012

                                                =X====== M/11.3.300.268 2012-08-10+00-16-14.604 ========

                                                 

                                                2012-8-10+0-25-33.848 [error] 1226 1062

                                                =O====== M/11.3.300.270 2012-08-10+00-25-30.956 ========

                                                0000 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9

                                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                                                0002 [I] 00000011 1

                                                0003 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_268.ocx 5

                                                0004 [I] 00000018

                                                0005 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_268.ocx 5

                                                0006 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.dll 5

                                                0007 [W] 00001015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_ActiveX.exe 5

                                                0008 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_3_300_270.ocx

                                                0009 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_270_ActiveX.exe

                                                0010 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_270_ActiveX.dll

                                                0011 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                                                0012 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

                                                0013 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183

                                                0014 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

                                                0015 [W] 00001106

                                                0016 [W] 00001106

                                                0017 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

                                                0018 [I] 00000012

                                                =X====== M/11.3.300.270 2012-08-10+00-25-35.800 ========

                                                 

                                                =O====== M/11.3.300.268 2012-08-10+01-01-47.840 ========

                                                0000 [I] 00000010 "C:\Users\Tina\AppData\Local\Temp\install_flash_player.exe" -install -iv 8 -au 0

                                                0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                                                0002 [I] 00000011 1

                                                0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                                                0004 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

                                                0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                                                0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

                                                0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                                                0008 [W] 00001036 Software\Opera Software/Plugin Path 2

                                                0009 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_268.dll

                                                0010 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_268_Plugin.exe

                                                0011 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash

                                                0012 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                                                0013 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

                                                0014 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183

                                                0015 [I] 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_3_300_268.exe

                                                0016 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

                                                0017 [W] 00001106

                                                0018 [W] 00001106

                                                0019 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

                                                0020 [I] 00000012

                                                =X====== M/11.3.300.268 2012-08-10+01-01-52.133 ========

                                                • 21. Re: Flash says already installed but it is not
                                                  Fiat500Sport Community Member

                                                  0004 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

                                                  0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                                                  0006 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                                                  0007 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

                                                  0008 [W] 00001036 Software\Opera Software/Last CommandLine 2

                                                  0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

                                                  0010 [W] 00001036 Software\Opera Software/Plugin Path 2

                                                  0011 [W] 00001036 Software\Opera Software/Plugin Path 2

                                                  0012 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_3_300_268.dll

                                                  0013 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_Plugin.exe

                                                  0014 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                                                  0015 [I] 00000012

                                                  =X====== M/11.3.300.268 2012-08-10+00-16-11.214 ========

                                                   

                                                  =O====== M/11.3.300.270 2012-08-10+00-25-31.571 ========

                                                  0000 [I] 00000010 "C:\Windows\TEMP\{47A456C8-3B4B-48B3-A504-D323FC78356B}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295

                                                  0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                                                  0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                                                  0003 [W] 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_ActiveX.exe 5

                                                  0004 [I] 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_3_300_270.ocx

                                                  0005 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_270_ActiveX.exe

                                                  0006 [I] 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_270_ActiveX.dll

                                                  0007 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                                                  0008 [I] 00000012

                                                  =X====== M/11.3.300.270 2012-08-10+00-25-32.795 ========

                                                   

                                                  =O====== M/11.3.300.268 2012-08-10+01-01-48.720 ========

                                                  0000 [I] 00000010 "C:\Users\Tina\AppData\Local\Temp\{DB74FCA5-0C1F-4E2F-B9B1-910C632B12BF}\InstallFlashPlay er.exe" -install -skipARPEntry -iv 8 -au 0

                                                  0001 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                                                  0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

                                                  0003 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

                                                  0004 [W] 00001036 Software\Mozilla\MaintenanceService\extensions/Plugins 2

                                                  0005 [W] 00001036 Software\Opera Software/Last CommandLine 2

                                                  0006 [W] 00001036 Software\Opera Software/Last CommandLine 2

                                                  0007 [W] 00001036 Software\Opera Software/Plugin Path 2

                                                  0008 [W] 00001036 Software\Opera Software/Plugin Path 2

                                                  0009 [I] 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_3_300_268.dll

                                                  0010 [I] 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_3_300_268_Plugin.exe

                                                  0011 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

                                                  0012 [I] 00000012

                                                  =X====== M/11.3.300.268 2012-08-10+01-01-49.469 ========

                                                  • 22. Re: Flash says already installed but it is not
                                                    pwillener ACP/MVPs

                                                    Looks good to me...

                                                     

                                                    In Firefox, type about:plugins in the address bar; can you see Shockwave Flash ?

                                                    • 25. Re: Flash says already installed but it is not
                                                      pwillener ACP/MVPs

                                                      Thank you; I see that you have RealPlayer installed, which is known to have a conflict with Flash Player 11.x

                                                       

                                                      Can you try to disable Real Player and see if FP works?

                                                       

                                                      Or before that, try restarting Firefox in Safe Mode (from the Help menu).

                                                       

                                                      P.S. I have to go now; I will not be able to reply for a few hours.

                                                      • 27. Re: Flash says already installed but it is not
                                                        Fiat500Sport Community Member

                                                        OK.... you nailed it. I disabled everything named REAL... and it works. Ty for taking the time to help me Pat

                                                        • 28. Re: Flash says already installed but it is not
                                                          pwillener ACP/MVPs

                                                          Great!  Hopefully that conflict will get resolved in a future release.

                                                          • 29. Re: Flash says already installed but it is not
                                                            Carol Luce Community Member

                                                            My problem started when I changed internet servers two days ago. My existing FP disappeared and when I tried to install it again, it says: A newer version is already installed. I have Adode Reader and Adobe Air, but not Adobe Flash Player. I uninstalled Chrome and Real Player, but still get the same message. I have IE9, Windows Vista, 32 bit. I'm curious about the rash of FP problems in the last few days and why mine would stop working and disappear from the Programs Control Panel.

                                                            • 30. Re: Flash says already installed but it is not
                                                              Carol Luce Community Member

                                                              Eureka! I tried Pat's instructions and it worked! However, I think I have the version 10., rather than the 11. But whatever works. Thank you so much, Pat.

                                                              • 31. Re: Flash says already installed but it is not
                                                                tosime Community Member

                                                                This worked for me. Thanks!

                                                                • 32. Re: Flash says already installed but it is not
                                                                  szmelp Community Member

                                                                  I also wasn't able to install or update Adobe Flash with Firefox or IE.  I also wasn't able to watch video's in either browser.  Tried several things with no luck until I read your post.  I had Google Chrome on my computer so I opened it and tried to watch a video and it worked just fine.  Then I uninstalled Google Chrome and now Adobe Flash and videos work in both Firefox and IE.  Thank you!

                                                                  • 33. Re: Flash says already installed but it is not
                                                                    Moes12 Community Member

                                                                    I checked with adobe:plugins and I don't have anything "REAL" on my computer. I removed the other versions of flash from "Add/Remove Programs" and I'm still getting the error message "There is a higher version exist on the system , Can't install".

                                                                    • 34. Re: Flash says already installed but it is not
                                                                      Moes12 Community Member

                                                                      In addition, I just uninstalled google chrome and I still have the same error message.

                                                                      • 35. Re: Flash says already installed but it is not
                                                                        chris.campbell Adobe Employee

                                                                        @Moes12 - Please try running the stand alone Flash Player uninstaller found here (ir's required if you want to go back to a previous version) - http://download.macromedia.com/get/flashplayer/current/support/uninstall_flash_player.exe

                                                                         

                                                                        How do I revert to a previous version of Flash Player?

                                                                        • 36. Re: Flash says already installed but it is not
                                                                          Moes12 Community Member

                                                                          Hi Chris,

                                                                          When I click on the link you gave me it tells me to close Internet Explorer. IE is the only thing that I have on my computer now as I removed Chrome to see if that would help with opening my swf file. Thus fare it hasnt. Thank you for the help.

                                                                           

                                                                           

                                                                          Regards,

                                                                          Ted

                                                                          • 37. Re: Flash says already installed but it is not
                                                                            Sunil_Bhaskaran Adobe Employee

                                                                            Ted,

                                                                            For running the file that Chris provided, you need to close Internet Explorer. Could you please try run it again and see?

                                                                             

                                                                            Thanks,

                                                                            Sunil

                                                                            • 38. Re: Flash says already installed but it is not
                                                                              ChuckStogner Community Member

                                                                              I have IE 11 and have tried numerous times to install the latest release of Adobe Flash Player.  I get the message that the install is complete, but it does not work with some sites. When I checked IE 11 under settings/Manage Add-ons the current release of Flash Payer showed as installed and enabled but would not work. 

                                                                              I followed your instructions and now under on IE 11 under Settings/Manage Add-ons for the first hour the Shockwave object did not show, but now it does as enabled, but the problem of not being able to view videos on many web sites using IE still exists, giving a message that Flash Player is not installed.  The problem does not exist on Chrome, but do not want Chrome to be my default browser.

                                                                              What can I do next?

                                                                              • 39. Re: Flash says already installed but it is not
                                                                                Mike M Community Member

                                                                                "User-Agent Strings"

                                                                                 

                                                                                That doesn't mean a lot, I'm sure, but it's the root of your problems, and Flash Player has nothing to do with it.

                                                                                 

                                                                                Microsoft "rewrote" the User-Agent Strings for the abomination they call their latest and greatest browser. User-Agent Strings are what websites use to identify the browser you're using and provide the proper content for it's browser engine, like ActiveX stuff, and Flash or HTML5 video. Thanks to the geniuses in Redmond, WA, the User-Agent Strings for IE11 (which has a Trident engine), ID it as either "Gecko" (Firefox) or "Webkit" (Chrome). Problem is: when the site the directs to the content for one of these two engines, the Trident engine in IE can't intepret it and the site then sees IE as an "unidentified" browser.

                                                                                The problem with an unidentified browser is that the plug-ins in that browser aren't recognized either, so even though you're up to date, it says you need the latest Flash Player when you use IE11. YouTube... has converted to HTML5 video so if it doesn't detect Flash Player, it can display HTML5 (MP4) video which requires no plug-in to play. Facebook can't do that, because HTML5 doesn't apply to games... only video.

                                                                                Microsoft has no plans to "fix" the mess they've created because they think it's a great idea to block you out of the websites you visit.

                                                                                They recommend using "Compatibility View" and pretending that you're using an older verison of IE... Problem with that is that it's seen limited success, and you have to enable it for EVERY page that has problems... individually.

                                                                                I'm not big on "pretending" so I recommend actually using another browser... even if you LOVE IE. It's been screwed up intentionally and MS is going to keep it that way, because they DON'T CARE about what you want.

                                                                                Firefox (from Mozilla)

                                                                                Opera (from Opera)

                                                                                Safari (from Apple)

                                                                                Chrome (from Google)

                                                                                ANY of those will work where IE11 won't, with the Flash Player Plug-in (For all other browsers), and Chrome doesn't even need that because it has its own Flash Player plugin built in.

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