installing robohelp

[AB_C]

My harddrive was replaced and I need to reload Robohelp. I have RoboHelp Office version 2002 and an update Robohelp Office X5 Maintentance. I have Microsoft 2003. It is not supported by my version of RH. When I try to load X5 I receive a message saying to uninstall previous versions. I did that. Now, X5 maintentance will not load because it will not accept my product Key number. I am not using caplock. I am using the shift key to input the product number. I am inputting the product number correctly. I cannot contact Robohelp because technicians are busy with a new Acrobat release. What now?

[Peter Grainge]

Are you saying you had 2002 and then upgraded to X5? If so, you uninstall 2002 first and then install X5 and that does support 2003 albeit with a patch.

If you are saying you are trying to apply that patch to 2002, it was not designed for that and will not work.

Can you clarify things a bit?

[AB_C]

Thanks for getting back to me. I loaded RH 2002. It can't read the new Microsoft Word. I uninstalled it. I tried to load RH Office Maintentance X5. The error message says it cannot read my product key number. I read the forum letter about this and followed its advice. I am not using caps on. I used the shift key to input the number. I am positive I used O instead of 0. I do not have a patch but I could not use it anyway if the system will not accept the product key.

[HKabaker]

Are you typing RHO or RH0?

Harvey,
once a victim of this trick.

[Peter Grainge]

When I said that X5 supports 2003, what I was implying was that RH2002 does not.

The patch for X5 is only a patch. What you have to do is upgrade to X5 or move Word back to Word XP.

Nothing but X5 works with Word 2003 and no, there are no hacks.

[AB_C]

thanks, Peter. I was pretty sure I was stuck high-center on this one. The boss is ordering a new copy of RH.