3 Replies Latest reply: Aug 7, 2012 4:06 PM by Noel Carboni RSS

    Adobe ID Screwed Up

    Noel Carboni Community Member

      Looks like, though I'm somehow still logged in here by virtue of a cookie or something, my Adobe ID has been screwed up, or perhaps my password has been cracked and changed by someone.

       

      I can no longer log in to my account nor can I get into the feedback.photoshop.com site.

       

      Whom should I call?

       

      -Noel

        • 1. Re: Adobe ID Screwed Up
          Noel Carboni Community Member

          Telephone support says "The service you have tried to reach is not available at the moment, we apologize for the inconvenience", then hangs up.

           

          -Noel

          • 2. Re: Adobe ID Screwed Up
            mytaxsite.co.uk MVP

            Noel Carboni wrote:

             

            perhaps my password has been cracked and changed by someone.

             

             

            Unlikely to have been changed because your cookie would also stop working to let you in here.

             

            However, the best option I can think of is to start at the Sign In page as shown in the picture below:

             

            2012-08-07_2238.png

             

            Obviously, you need to have access to your registered e-mail.  Try a different browser in which you haven't got any cookies set up so that you don't mess up the one that is working for now.

             

            Good luck and keep us informed.

            • 3. Re: Adobe ID Screwed Up
              Noel Carboni Community Member

              Thanks; mytax, I had tried that link.  Nothing ever came via eMail.

               

              Several folks from Adobe got right back to me and they have since resolved the issue - it doesn't appear my account was compromised.  Apparently a back-end system glitch was compounded by the reappearance of an old Adobe ID I had a long while back with a different and no longer valid eMail address.

               

              Everything seems to be working fine now.  I have to say, I feel very appreciated.  Thank you, John, Terri, Bing, and everyone who assisted!

               

              -Noel